28.03.2013 Supplier name: DEMKA TEKSTIL SAN.VE DIS TIC.

Supplier name:
DEMKA TEKSTIL SAN.VE DIS TIC.AS.
Site country:
TURKIYE/TURKEY
Site name:
DEMKA TEKSTIL SAN.VE DIS TIC.AS.
SMETA Audit Type:
Audit company: SGS Turkey
2-Pillar
Report reference: IS12K0-0390-1 FU-1
4-Pillar
Date: 28.03.2013
1
Audit Company Name:
Report Owner (payee):
DEMKA TEKSTIL SAN.VE DIS TIC.AS.
Sedex Company Reference:
(only available on Sedex System):
S531389433827
Sedex Site Reference:
(only available on Sedex System)
PS277120501101
Audit Conducted By
Commercial
Purchaser
NGO
Retailer
Trade Union
Brand Owner
Multi-stakeholder
Combined Audit (select all that apply)
Auditor Reference Number:
(If applicable)
N/A
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
2
Audit Details
Audit Details
A: Report #:
IS12K0-0390-1 FU-1
B: Date of audit:
28.03.2013
C: Time in and time out:
Please see Best Practice Guidance page
Time in: 09:30
Time out: 16:00
D: Number of Auditor Days Used:
(number of auditor x number of days)
1 (1 day/gün x 1 auditor/denetçi)
E: Audit type:
Full Initial
Periodic
Full Follow-up Audit (#1)
Partial Follow-Up
Partial Other - Define
F: Was the audit announced?
Announced
Semi – announced
Unannounced
G: Was the Sedex SAQ available for
review?
Yes
No
If no, why not?
N/A
I: Auditor name(s) and role(s):
OZLEM GUN- BAS DENETCI / LEAD AUDITOR
J: Report written by:
OZLEM GUN
K: Report reviewed by:
YESIM KOCMAN
L: Report issue date:
04.04.2013
M: Supplier name:
DEMKA TEKSTIL SAN.VE DIS TIC.AS.
N: Site name:
DEMKA TEKSTIL SAN.VE DIS TIC.AS.
O: Site country:
TURKIYE/ TURKEY
P: Site contact and job title:
Mr.Huzeyfe ISLAMOGLU- Đşletme Müdürü / Plant Manager
Q: Site address:
Karayolları Mah. 564-1 Sk. No:1 34255 Kucukkoy
Gaziosmanpasa Istanbul / Turkey
Site phone:
+90 212 477 41 00
Site fax:
+90 212 477 45 00
Site e-mail:
[email protected]
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
3
R: Applicable business and other legally
required licence numbers:
for example, business license no, and
liability insurance
Vergi Dairesi &No /Tax Office & No: Kucukkoy VD- 290 032 24 90
SGK No/ Social Insurance Registration No:
214130606103130603409-64
S: Products/Activities at site, for
example, garment manufacture,
electricals, toys, grower
Örme dış giyim imalatı
Knitted garment manufacturing
T: Audit results reviewed with site
management?
Evet/ YES
U: Who signed and agreed CAPR (Name
and job title)
Mr.Huzeyfe ISLAMOGLU- Đşletme Müdürü / Plant Manager
V: Did the person who signed the CAPR
have authority to implement changes?
Evet/YES
W: Previous audit date:
17.09.2012
SMETA 2-Pillar
X: Previous audit type:
SMETA 4-Pillar
Other
Full Initial
Periodic
Full Follow-Up
Audit
Partial FollowUp
Partial Other*
*If other, please define:
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
4
Guidance:
The Corrective Action Plan Report summarises the site audit findings and a corrective, and preventative action plan
that both the auditor and the site manager believe is reasonable to ensure conformity with the ETI Base Code,
Local Laws and additional audited requirements. After the initial audit, the form is used to re-record actions taken
and to categorise the status of the non-compliances.
N.B. observations and good practice examples should be pointed out at the closing meeting as well as discussing
non-compliances and corrective actions.
To ensure that good practice examples are highlighted to the supplier and to give a more ‘balanced’ audit a section
to record these has been provided on the CAPR document (see following pages) which will remain with the
supplier. They will be further confirmed on receipt of the audit report.
Root cause (see column 4)
Note: it is not mandatory to complete this column at this time.
Root cause refers to the specific procedure or lack of procedure which caused the issue to arise. Before a
corrective action can sustainably rectify the situation it is important to find out the real cause of the noncompliance and whether a system change is necessary to ensure the issue will not arise again in the
future.
See Appendix 2.5 for more explanation of “root cause’’.
Next Steps:
1. The site shall request, via Sedex, that the audit body upload the audit report, non-compliances,
observations and good examples. If you have not already received instructions on how to do this then
please visit the web site www.sedexglobal.com.
2. Sites shall action its non-compliances and document its progress via Sedex.
3. Once the site has effectively progressed through its actions then it shall request via Sedex that the audit
body verify its actions. Please visit www.sedexglobal.com web site for information on how to do this.
4. The audit body shall verify corrective actions taken by the site by either a "Desk-Top” review process via
Sedex or by Follow-up Audit (see point 5).
5. Some non-compliances that cannot be closed off by “Desk-Top” review may need to be closed off via a “1
Day Follow Up Audit” charged at normal fee rates. If this is the case then the site will be notified after its
submission of documentary evidence relating to that non-compliance. Any follow-up audit must take place
within twelve months of the initial audit and the information from the initial audit must be available for sign
off of corrective action.
6. For changes to wages and hours to be correctly verified it will normally require a follow up site visit.
Auditors will generally require to see a minimum of two months wages and hours records, showing new
rates in order to confirm changes (note some clients may ask for a longer period, if in doubt please check
with the client).
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
5
Corrective Action Plan
Corrective Action Plan – non-compliances
NonCompliance
Number
The reference
number of the
noncompliance
from the Audit
Report,
for example,
Discrimination
No.7
Sağlık ve
Güvenlik
No:3 (1)
Health&
Safety Nb.3
(1)
LL
Sağlık ve
Güvenlik
No:3 (2)
Health&
Safety Nb.3
(2)
LL
New or
Carried Over
Details of NonCompliance
Is this a new
non-compliance
identified at the
follow-up or one
carried over (C)
that is still
outstanding
Details of Non-Compliance
Root cause
(completed by the
site)
Firmada, yasayla
öngörülen Đş Sağlığı ve
Güvenliği Komitesi
oluşturulmamıştır. (Toplam
çalışan sayısı 137’dır.)
It was noted that, there
was no Occupational
Health and Safety
Committee constituted in
the company according to
Labour Law.(The number
of employees was 137)
-
Firmada yeterli sayıda
sertifikalı ilkyardım
personeli mevcut değildir.
(Mevcut toplam çalışan
sayısına göre (137) ilk
yardımcı personel sayısı
en az 7 olmalıdır. 5
personelin eğitimi
-
Audit company: SGS Turkey
Preventative and
Corrective Actions
Details of actions to be
taken to clear noncompliance, and the system
change to prevent reoccurrence (agreed
between site and auditor)
ĐSG Komitesi
kurulmalıdır. Düzenli
toplantı yapılarak,
kayıtlar tutulmalıdır.
Timescale
(Immediate,
30, 60,
90,180,365)
Verification
Method
Desktop /
Follow-Up
[D/F]
Agreed by
Management
and Name of
Responsible
Person:
Report reference: IS12K0-0390-1 FU-1
Details on corrective action
evidence
Status
Open/Closed
or comment
Note if management
agree to the noncompliance, and
document name of
responsible person
30 gün/days
Masaüstü/
Desktop
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
It is recommended that,
the Occupational Health
and Safety Committee
shall be constituted and
its periodical meeting
records shall be kept.
Her 20 çalışan için 1
ilkyardım personeli
bulundurulacaktır.
It is recommended that,
there shall be at least 1
certificated first aider for
each 20 employees.
Verification Evidence and
Comments
1.Takip Denetimi
(28.03.2013):
Firmada Đş Sağlığı ve
Güvenliği Kurulu kurulmuş
olup aylık toplantı yapıldığı
görülmüştür.
KAPANDI /
CLOSED
st
1 Follow Up Audit
(28.03.2013):
It was noted that Health
and Safety Committee was
established and has
performed monthly
meetings.
60 gün/days
Date: 28.03.2013
Masaüstü/
Desktop
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
1.Takip Denetimi
(28.03.2013):
Firmada yeterli sayıda
ilkyardım sertifikalı çalışan
olduğu görülmüştür.
st
1 Follow Up Audit
(28.03.2013):
6
KAPANDI /
CLOSED
bulunmaktadır.
It was noted that there was
not adequate number of
certificated first aider in the
company. (There should be
at least 7 first aiders
according to company
population (137). 5
employees have been
trained.)
Sağlık ve
Güvenlik
No:3 (3)
Health&
Safety Nb.3
(3)
LL
ETI
Kayıt ve görüşmelere göre,
firmada çalışanlara iş
sağlığı ve güvenliği ile ilgili
yeterli eğitim verilmemiştir.
(Örnek: Genel iş sağlığı
eğitimi, leke çıkarıcıların
MGBF-malzeme güvenlik
bilgi formu- bilgilendirme
eğitimi, ilk yardım eğitimi)
It was noted that, adequate
occupational health and
safety trainings were not
provided to employees
according to records and
interviews in the company.
(i.e: General H&S training,
training about MSDS
contents of used stain
removals, first aid training.)
It was noted that there was
sufficient number of first aid
certified employees
available in facility.
-
Lütfen düzenli olarak
çalışanlara iş sağlığı ve
güvenliği ile ilgili eğitim
sağlayınız, kayıtları
muhafaza ediniz.
It is recommended that,
occupational health and
safety training shall be
given to employees and
records shall be kept.
30 gün/days
Masaüstü/
Desktop
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
10.01.2013: Đş Saglıgı
Güvenliği Eğitimi
çalışanlara 03.11.2012’de
verilmiş ve ilgili dokuman
Sedex veritabanına
yüklenmiştir.
10.01.2013: Health and
Safety Training was given
on 03.11.2012 and related
document was uploaded on
Sedex Database.
1.Takip Denetimi
(28.03.2013):
Đncelenen kayda
(03.11.2012 tarihli) ve
çalışan görüşmelerine gore
çalışanlara iş sağlığı
güvenliği eğitimi verildiği
görülmüştür.
st
1 Follow Up Audit
(28.03.2013):
It was noted that health and
safety training was given to
employees according to
reviewed records (dated
03.11.2012) and employee
interviews.
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
7
KAPANDI /
CLOSED
Sağlık ve
Güvenlik
No:3 (4)
Health&
Safety Nb.3
(4)
LL
ETI
Sağlık ve
Güvenlik
No:3 (5)
Health&
Safety Nb.3
(5)
LL
Kayıt ve görüşmelere göre,
firmada yangın tahliye ve
söndürme tatbikatları ve
yangın eğitimleri yeni
katılan çalışanlar dahil tüm
çalışanlarla birlikte son bir
yıl içinde düzenlenmemiştir
It was noted that, fire
fighting and evacuation
drills and fire safety training
were not repeated with all
employees- including new
employed workers more
than a year.
-
Mutfakta çalışan iki taşeron
işçinin portör vb. periyodik
sağlık kontrol kayıtları
görülemedi.
It was noted that periodical
health examine records of
two sub-contracted
workers in kitchen could
not be seen.
-
Yangın güvenlik
eğitimleri
düzenlenecektir.
It is recommended that,
fire safety training shall
be repeated periodically.
30 gün/days
Takip
denetimi/
Follow-up
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
1.Takip Denetimi
(28.03.2013):
Yangın tahliye ve
söndürme tatbikatının
03.11.2012 tarihinde
yapıldığı görülmüştür.
st
1 Follow Up Audit
(28.03.2013):
It was noted that fire
fighting and evacuation drill
was performed on
03.11.2012.
Mutfak personelinin
gerekli sağlık kontrolleri
yaptırılacaktır. Kayıtlar
tutulacaktır.
It is recommended that,
periodical health
examines shall be
conducted for the
kitchen staff. Records
shall be kept.
Acil/
Immediate
Masaüstü/
Desktop
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
09.10.2012: Đki taşeron
mutfak personelinin sağlık
muayene raporları SGS
Türkiye’ye gönderilmiş ve
uygunsuzluk kapatılmıştır.
09.10.2012: Health
examines records of two
sub-contracted workers in
the kitchen were sent to
SGS Turkey and non
compliance was closed.
1.Takip Denetimi
(28.03.2013):
Mutfak personeline ait
sağlık raporları mevcuttur.
st
1 Follow Up Audit
(28.03.2013):
The health inspection
reports of kitchen staff were
Audit company: SGS Turkey
KAPANDI /
CLOSED
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
8
KAPANDI /
CLOSED
available.
Sağlık ve
Güvenlik
No:3 (6)
Health&
Safety Nb.3
(6)
LL
Ödemeler ve
Haklar No.5
(1) /
Wages and
Benefits Nb.5
(1)
LL
ETI
Firmada bazı çalışanların
periyodik sağlık
muayenelerinin 2010
yılından sonra eksik olduğu
görülmüştür.
It was noted that periodical
health inspections of some
employees were not
conducted regularly since
year 2010.
-
Çalışanlara maaş farkı ve
fazla mesai ödemelerini
gösteren ücret pusulası ya
da yazılı bilgi düzenli
olarak verilmemektedir.
(Örnek: 30 Agustos resmi
tatil fazla mesai ödemesi
bazı işçiler tarafından
bilinmemektedir.) Avans
ödemeleriyle ilgili imzalı
kayıt tutulmamaktadır.
Verilen resmi bordroda
eksik gün veya ücretsiz izin
detayı görülememektedir.
It was noted that, a wage
slip copy or written
information showing wage
differentials and overtime
payments was not given to
employees periodically.
-
Audit company: SGS Turkey
Yetişkin çalışanların
sağlık muayeneleri yılda
bir kez; genç
çalışanların 6 ayda bir
kez yapılmalı ve kayıtları
muhafaza edilmelidir.
It is recommended that,
periodical health
inspections of
employees shall be
conducted every year;
for young workers every
6 months; records shall
be kept
Acil/
Immediate
Lütfen imzalı ödeme
kaydı tutunuz. Đşçileri
uygun şekilde
bilgilendiriniz.
It is recommended that,
signed wage slips and
necessary payment
information shall be
provided to employees
adequately.
60 gün/days
Report reference: IS12K0-0390-1 FU-1
Takip
denetimi/
Follow-up
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
1.Takip Denetimi
(28.03.2013):
Tüm çalışanlara Aralık
2012’ de periyodik sağlık
kontrolü yapıldığı
görülmüştür.
KAPANDI /
CLOSED
st
1 Follow Up Audit
(28.03.2013):
It was noted that periodical
health inspections of all
employees were performed
in December 2012.
Takip
denetimi/
Follow-up
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
1.Takip Denetimi
(28.03.2013):
Çalışan beyanlarına gore,
çalışanlara detaylı ücret
hesap pusulası verildiği
görülmüştür. Đncelenen
kayıtlara gore, tüm ödeme
detaylarının kayıt altına
alındığı görülmüştür.
st
1 Follow Up Audit
(28.03.2013):
It was noted that
employees were given
detailed pay slip according
to employee interviews. It
was noted that all payment
details were recorded
according to reviewed
records.
Date: 28.03.2013
9
KAPANDI /
CLOSED
(Ex: O/T payment on 30
August official holiday was
not known by some
employees.) Signed
advance payment records
were not kept accordingly.
Unpaid leaves/ absent
days were not recorded on
the official pay slips.
Ödemeler ve
Haklar No.5
(2) /
Wages and
Benefits Nb.5
(2)
LL
ETI
Devam Eden /
Carried Over
(C)
Firmada ücretlerin sadece
asgari ücret kısmı
bankaya; maaş farkı ve
fazla mesai tutarları elden
ödenmekte ve SGK
bildirimi asgari ücret
üzerinden yapılmaktadır.
It was noted that total
payment amounts were not
registered to Social
Security Foundation
completely. Wage
differentials other than the
minimum wage and
overtime payments are
paid by cash non-officially.
Audit company: SGS Turkey
-
Lütfen ücretlerin
tümünün SGK’na
bildirimini yapınız.
It is recommended that
whole payment amounts
should be registered to
Social Security
Foundation and to be
paid in official manner
Report reference: IS12K0-0390-1 FU-1
365
gün/days
Date: 28.03.2013
Takip
denetimi/
Follow-up
Evet/ Yes
Mr.Huzeyfe
ISLAMOGLUPlant Manager
1.Takip Denetimi
(28.03.2013):
Aynı uygulama devam
etmektedir.
st
1 Follow Up Audit
(28.03.2013):
Same implementation is
going on.
10
ACIK /
OPEN
Corrective Action Plan – Observations
NonCompliance
Number
The reference
number of the
observation
from the Audit
Report,
for example,
Discrimination
No.7
New or
Carried Over
Details of Observation
Root cause
Details of Observation
(completed by the
site)
Is this a new
observation
identified at the
follow-up or one
carried over (C)
that is still
outstanding
Preventative and
Corrective Actions
Details of actions to be
taken to clear noncompliance, and the system
change to prevent reoccurrence (agreed
between site and auditor)
Timescale
(Immediate,
30, 60,
90,180,365)
Verification
Method
Desktop /
Follow-Up
[D/F]
Agreed by
Management
and Name of
Responsible
Person:
Verification Evidence and
Comments
Details on corrective action
evidence
Status
Open/Closed
or comment
Note if management
agree to the noncompliance, and
document name of
responsible person
YOKTUR/ NONE
Good examples
Good example
Number
Details of good example noted
Any relevant Evidence and
Comments
The reference
number of the noncompliance from the
Audit Report,
for example,
Discrimination No.7
Odemeler ve
Haklar No 5
Wages and
Benefits Nb 5
123-
Tüm çalışanlara yemek ücretsiz olarak sağlanmaktadır.
Meal is provided free of charge to all employees.
Tüm çalışanlara ulaşım ücretsiz olarak sağlanmaktadır.
Transportation is provided free of charge to all employees.
Resmi tatil günü çalışmalarında fazla mesai saatlik ücretin 200% olarak ödenmektedir.
Overtime premium is paid as 200% of hourly wage for official holidays.
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
Çalışan ve Yönetim görüşmeleri/ Odeme
kayıtları
Employee and Management interviews/
Payment records
11
Confirmation
Please sign this document confirming that the above findings have been discussed with and understood by you: (site management)
Site Representative Signature:
HUZEYFE ISLAMOGLU
Title ISLETME MUDURU / PLANT MANAGER
Date 28.03.2013
Auditor Signature:
OZLEM GUN
Title BAS DENETCI / LEAD AUDITOR
Date 28.03.2013
Please indicate below if you, the site management, dispute any of the findings
I dispute the following numbered non-compliances:
YOKTUR/ NONE
Signed:
HUZEYFE ISLAMOGLU
Title ISLETME MUDURU / PLANT MANAGER
Date 28.03.2013
Site Comments:
YOKTUR/ NONE
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
12
Appendix 2.5. Guidance on Root Cause
Explanation of the Root Cause Column
If a non-compliance is to be rectified by a corrective action which will also prevent the non-compliance
re-occurring, it is necessary to consider whether a system change is required.
Understanding the root cause of the non-compliance is essential if a site is to prevent the issue reoccurring.
The root cause refers to the specific activity/ procedure or lack of activity /procedure which caused the
non-compliance to arise. Before a corrective action can rectify the situation it is important to find out the
real cause of the non-compliance and whether a system change is necessary to ensure the issue will not
arise again in the future.
Since this is a new addition, it is not a mandatory requirement to complete this column at this time. We
hope to encourage auditors and sites to think about Root Causes and where they are able to agree, this
column may be used to describe their discussion.
Some examples of finding a “root cause“
Example 1
where excessive hours have been noted the real reason for these needs to be understood, whether due to
production planning, bottle necks in the operation, insufficient training of operators, delays in receiving trims, etc.
Example 2
A non-compliance may be found where workers are not using PPE that has been provided to them. This could be
the result of insufficient training for workers to understand the need for its use; a lack of follow-up by supervisors
aligned to a proper set of factory rules or the fact that workers feel their productivity (and thus potential earnings) is
affected by use of items such as metal gloves.
Example 3
A site uses fines to control unacceptable behaviour of workers.
International standards (and often local laws) may require that workers should not be fined for disciplinary reasons.
It may be difficult to stop fines immediately as the site rules may have been in place for some time, but to prevent
the non-compliance re- occurring it will be necessary to make a system change.
The symptom is fines, but the root cause is a management system which may break the law. To prevent the
problem re-occurring it will be necessary to make a system change for example the site could consider a system
which rewards for good behaviour
Only by understanding the underlying cause can effective corrective actions be taken to ensure continuous
compliance.
The site is encouraged to complete this section so as to indicate their understanding of the issues raised and the
actions to be taken.
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
13
Your feedback on your experience of the SMETA audit you have observed is extremely valuable.
It will help to make improvements to future versions.
You can leave feedback by following the appropriate link to our questionnaire:
Click here for A & AB members:
http://www.surveymonkey.com/s.aspx?sm=riPsbE0PQ52ehCo3lnq5Iw_3d_3d
Click here for B members:
http://www.surveymonkey.com/s.aspx?sm=d3vYsCe48fre69DRgIY_2brg_3d_3d
Audit company: SGS Turkey
Report reference: IS12K0-0390-1 FU-1
Date: 28.03.2013
14