S›la Teknik`s proved world wide achievement.
Transkript
S›la Teknik`s proved world wide achievement.
1 6 TH Y E A R / A u g u s t 2 0 1 2 S›la Teknik’s proved world wide achievement. Renault Nissan Purchasing Organization, working with over 2000 suppliers world wide, honored S›la Teknik with quality award. The awards are given by evaluating 2011 result in areas of Quality, Innovation and Corporate Social Responsibility. S›la Teknik was rewarded with this quality award along with 16 other suppliers from different parts of the world. Teknik Malzeme has been honored with “export” award. 02 04 22 36 37 Orhan Holding received “2011 the star of export” award. Teams grappled plates in 16th traditional Orhan Holding Football tournament. Matay is the champion. Orcia started servicing day-care Center. We have carried out 4th traditional picnic in Yeniflehir farm. index 02 Holding • Orhan Holding has been Rewarded with “2011 The Stars Of Export” Award • Career Days at ‹brahim Orhan Vocational High School • France Ministry Ankara Ambassador Laurent Bili and Istanbul Consul General Herve Magro visited • HR Workshop • Assistants are at breakfast… • 16th Traditional Orhan Holding Football Tournament • Orhan Holding Bowling Tournament • Quality Achievement Awards • 8 March International Women’s Day • Trainings 07 11 12 17 18 21 23 26 28 31 32 Aunde Teknik Teknik Oto Matay Nobel Automotive Orcia Orda Ormetal S›la Teknik Teknik Malzeme Orhan Tar›m Uray Sigorta Orhan Holding Ovaakça Çeflmebafl› Mah. Yeni Yalova Yolu Cad. No:661 OSMANGAZ‹-BURSA Tel: 0224 280 49 00 Faks: 0224 267 14 44 We had a good first half of 2012 despite the challenging At the core of all of these systems and processes are our economic conditions especially in Europe. Even though some people. We stand behind our belief of our people being our of our companies have been negatively affected by decrease most important asset and our slogan “Advance Together”. market in Europe, our combined sales for the first 6 months We know that we can only continue to be successful with the were higher than budget and higher than first half of 2011. We right people working as one global team. We are currently expect the remaining of the year to be even more challenging working on a project with Hay group to enhance our human especially with the difficulties that some of our major resources systems to support our growing family and cultural customers are going through. We have to continue to be diversity. The initial survey done with the participation of careful and flexible to adapt quickly to the fluctuating representatives from all of our locations revealed some very conditions in such difficult times. good ideas. You will be hearing more about these ideas in the In June, we were honored with Sila Teknik receiving the coming days as they are implemented. As we advance Renault Supplier Quality Award. This award recognizes the together and grow globally, there will continue to be more ability of suppliers to find solutions, respect delivery times and opportunities for hard working, talented people who are produce top-quality parts consistently. Congratulations and flexible, and open minded to work with different cultures. thanks to the Sila Teknik team for bringing this prestigious award to our group. Sincerely, We also received the “Exporter of the Year” award from Dünya Gazetesi, a Turkish national newspaper. This award was given to us especially because of our operations in 13 countries serving our customers globally. Congratulations to more than 7,000 members of our global Orhan Holding family. H. Murat ORHAN We continue to improve our systems and processes to support Orhan Holding Chairman our growth and increase synergies between our companies. 02 Holding Orhan Holding has been Rewarded with “2011 The Stars Of Export” Award Sucaklı, Orhan Holding Honorary Chairman ‹brahim Orhan and exporters union President Orhan Sabuncu who was this month’s guest of Career days. Mr. Orhan Sabuncu shared the important line of his life with the students and later he advised them to improve themselves consistently, mentioned about the importance of social life. After the Orff performance, presented by U.Ü. Yeniflehir ‹brahim Orhan vocational high school child deveopment Program students, the manager of high school Prof.Dr. Bahri Yıldız gave plaque to Mr. Orhan Sabuncu in the name of students due to his valuable participation in the ceremony. France Ministry Ankara Ambassador Laurent Bili and Istanbul Consul General Herve Magro visited “2011 the star of export” awards ceremony has been organized with the main sponsorship of Akbank and with the cooperation of World Newspaper and ve DHL. via this great ceremony, arranged in the 10th year, the awards have reached to the owners. in all around Turkey, 25 successfull exporter received awards in 7 categories. Orhan Holding has been rewarded with “2011 the star of exports” awards due to its 200 Milyon Euro yearly export and entities in 13 countries. While Turkish airlines getting “10th Great award” , Eregli Demir Çelik has been awarded with “Exports Performance Award” The event which attracted many exporters, started with a great cocktail at The Marmara Taksim Hotel. in the ceremony the companies, having received awards, were represented at the top level. Career Days at ‹brahim Orhan Vocational High School Uluda¤ Üniversity vocational high school 2011-2012 education – teaching year Spring term Honor certificaties ceremony was organized on 12.03.2012 Monday with the participation of Yeniflehir district administrator Nurettin Kakillio¤lu, Yeniflehir mayor Bülent Hamdi Cingil, garrison commander Albay Yaflar France Ministry Ankara Ambassador Laurent Bili and Istanbul Consul General Herve Magro visited Orhan Holding A.fi. in accordance with their Bursa trip, which was organized with the support of French Honorary Consul Mehmet Erbak, Orhan Holding Honorary Chairman Mr. ‹brahim Orhan gave information about the current Turkish Automotive industry, the developments in World Automotive market, the position of France in Automotive industry and Orhan Holding companies in around the world. 03 Holding HR Specialists In scope of the "Talent Management" project currently run in the organization of Hay Group, we had our first step to understand how we see the culture now, and how we believe it should be in the future. For this reason, we started our project with Organizational Culture Survey, provided by Hay Group in the first half of 2012. As part of this Project, on 13 June 2012 Wednesday at Orhan Holding Central building, we organized a HR workshop with the participation of HR specialists in Turkey and also the ones in France, Mexico, Spain and Slovakia. The workshop, which two consultants of Hay Group coordinated, started with the introduction and discussions in group studies, presentations and exchange views At the end of the HR workshop, a dinner was organized with the participation of HR speclalists. in the evening, which participants had joy accompanied by music and delicious dinner, all enjoyed their times and in order to immortalize the night, photos were taken Assistants are at breakfast… After busy and tiring working days, Orhan Holding assistants had a chance to meet at breakfast organization by Hilton Hotel. The assistants who have been working with each other for years without meeting in person, also had enjoyable time to talk to each other by the accompaniment of peaceful ambience during this period they had fun and enjoyed by knowing each other very closely.when the workshop began, with the point of view of HR specialists; they discussed on Talent and career management and planning, HR strategies, the structure of HR working model, organization chart and also the important process of HR. Later group studies were done and the presentation that each grup prepared, was presented and shared with the others. synergy among the HR specialists in the companies was created by the 04 Holding 16th Traditional Orhan Holding Football Tournament 16th Traditional Orhan Holding Football tournament started with the particpation of the 6 teams. As a result of the lotteries, the teams were divided as A and B groups. in A group Orda, S›la Teknik and Teknik Malzeme, in B group; Matay, Ormetal and Aunde Teknik took place. With the participation of 110 children, having membership of Orhan Holding children club, 6 teams were also created as A and B groups for children. in A group Red, White and Turquoise teams, in B group Blue, Green and Orange teams took place. After all arrangements,16th Orhan Holding traditional Football tournamet started on 06 May 2012 Sunday in DOSAB sports facilities with a great opening ceremony and the matches started with Orhan Holding Chairman Murat Orhan’s first kick. At the end of exciting and challenging matches for 3 weeks, in A group S›la Teknik became the first and Teknik Malzeme got the second; in B group Matay got the championship and Aunde Teknik was the second. in accordance with the statue, A group’s first needs to challenge with B group’s second; while B group’s champion needs to play with A group’s second. in 4th week S›la Teknik become the first finalist by winnig Aunde Teknik 3-1. in the next match Matay, winning Teknik Malzemei 4-3, became the second finalist. As a result the name of the final match was fixed as SILA TEKN‹K – MATAY. Teknik Malzeme and Aunde Teknik teams qualified of playing 3rd and 4th matches. 05 Holding in Final matches, at the end of breathtaking challenging, Matay team became the champion by winning S›la Teknik 2 – 1, Teknik Malzeme became the third by winning Aunde Teknik 6 - 2. in this tournament Ormetal company which efforted gentlemanlike, was selected as the most gentleman team. The goal king of the tournament was Erkan gürbüz fr›om Teknik Malzeme with his 6 goals. As done every year in finnal matches, Veteran teams took place and they shared the 3-3 same score. At the end of children matches Red team became the champion by winning White team 5 -3, Green team became the third by winning blue team 4 – 3. On the other hand after the challenging matches of the children Red Team, which won Green Team as 2-1, White team, which won the blue team 6-2, qualifiedt of playing in the final matches. Green team and blue team qualified of playing 3rd and 4th matches. Football tourament which started on 06 May 2012 Sunday with a great cremeony, finished on 03 June 2012 Sunday with an exciting closing ceremony after the matches for 5 weeks. As goal king from children, Bilal Ergün from white team was selected with 10 goals. At the end of the matches, awards and plates were presented to the winning teams and the goal kings of the tournament we would like to thank for all, who efforted to create such an exciting tournament and for the ones, who participated in this tournament Wishing to meet in 17th Traditional Football tournament with the same excitement. 06 Holding Orhan Holding Bowling Tournament We carried out our 2012 Orhan Holding Traditional Bowling Tournament on 30 / 03 / 2012 Friday evening at Cosmic Bowling in Beflevler Carefoursa. After the great challenging, Matay 1 team became the champion with the score of 669. Because Nobel Automotive 2 and Sıla Teknik 4 team had the same score 634, pitches had to be done by five of each team and as a result Nobel Automotive 2 team became the second and Sıla Teknik 4 team got the third. At first the champions among the men were Seçkin Daflkıran from Matay 1 and Yakup Yakın from ile Sıla Teknik 4 team with the same score 159. it was requested to go on lottery to fix the champion among the men, Seçkin Daflkıran became the champion among the men. Among women, with 118 score Emine fiengil from Aunde Teknik 2 team became the champion. Awards and plates were given to winning teams and also individual successull ones in a great ceremony. We wish success for the awarded ones and looking forward to meetting in next year's tournament. 07 Quality Achievement Awards Trainings In our fabric factory; the awards for quality achievement for year 2011 / 3rd Period was given to Circular Knitting unit employees Ismail Akdemir and Engin Senel with an award ceremony. We congratulate our employees and we wish them continued success. In January; all employees within the company took "IMS General Information Education". Further; on April "First Aid Update Training" and "Forklift Training" was given. In order to give information to our employees; our Factory Doctor and Safety Specialists gave "Basic Occupational Safety and Use of Personal Protective Equipment Training" to our employees in Aunde Teknik; Aunde Teknik Fabric Upholstery Production Plant; Isringhausen and Aunde Technical Bodyworks Factory. To all our employees in Aunde Teknik cover factory; "Basic Safety Training," was given by Safety Specialist in January. 08 March International Women’s Day We celebrated 08 March International Women's Day with all our women employees. On this special day; roses has been handed out to all our female employees. In April; "VDA 6.3 Process Control Education" has been held at our company as an in-house training and our Sales & Engineering, Quality, Production and Logistics sections has participated. As of March, presentations were made by department managers to all our white-collar employees at our company in order to inform about the process of the departments. 08 23rd April National Sovereignty and Children's Day Event Bowling Tournament As usual; 23rd April National Sovereignty and Children's Day has been celebrated with our employees' children who are going to nursery. It was very nice to watch the children who are setting their shows to their mothers. After the performance, all the children continue to enjoy themselves at the canteen where is decorated for them and they eat tiny cakes and receive their gifts. After all these events; all the children left our factory with a pleasure. On 30 March 2012; Conventional Orhan Holding Bowling Tournament has been held at Cosmic Bowling Hall of Carrefour. nine teams has participated in this tournament From Aunde Teknik and Isringhausen factories. It was a very joyful night for all the participators. 09 Employees that have recently signed in Erhan ARGÜÇ Born in 26.11.1980 and graduated from Canakkale On Sekiz Mart University Tourism Management. As of 21.11.2011 he has joined our Conversion, Fabric, Seat Cover Plant as a IT Responsible. Yelda SA⁄OL Born in 23.09.1983 and graduated from Anadolu University Economy. As of 02.01.2012 she has joined our Seat Cover Plant as a Accounting Responsible. Emrah SELÇUK Born in 17.04.1977 and graduated from Anadolu University Business Administration. As of 22.11.2011 he has joined our Seat Cover Plant as a Warehouse Responsible. Eda D‹KEÇ Born in 04.06.1985 and graduated from Uluda¤ University Department of Labour Economics and Industrial Relations. As of 02.01.2012 she has joined our Conversion, Fabric, Seat Cover Plant as a Human Resources Responsible. An›l KARGI Born in 18.09.1985 and graduated from Uluda¤ University Textile Engineering. As of 24.11.2011 he has joined our Seat Cover Plant as a Quality Engineer. Emine TOK Born in 28.10.1985 and graduated from Uluda¤ University Germany Teacher Department. As of 28.11.2011 she has joined our Seat Cover Plant as a General Manager Assistant. Gülbeyaz DEfi Born in 27.03.1993 and graduated from Ege University Department of Fahion Design. As of 01.12.2011 she has joined our Seat Cover Plant as a CAD Responsible. Ayhan YILMAZ Born in 07.11.1982 and graduated Anadolu University Business Administration. As of 06.12.2011 he has joined our Isringhausen Plant as a Warehouse Responsible. Meral PEHL‹VANO⁄LU Born in 10.02.1987 and graduated from Kocaeli University Tourism Mangement. As of 12.12.2011 she has joined our Seat Cover Plant as a Impex Responsible. Mümin ‹MAMO⁄LU Born in 11.09.1987 and graduated from Gazi University Design and Construction Mastership Bölümü mezunudur. As of 16.12.2011 he has joined our Conversion Plant as a Constructor An›l DO⁄AN Born in 11.09.1983 and graduated from Erciyes University Mechanical Engineer. As of 27.12.2011 he has joined our Isringhausen Plant as a Project Engineer. Ebru ÖNER Bor in 28.11.1983 and graduated from Ankara University Chemical Engineer. As of 02.01.2012 she has joined our Fabric Plant as a Quality Engineer. Ender ADANIR Born in 18.08.1978 and graduated Anadolu University Business Administration. As of 02.01.2012 he has joined our Isringhausen Plant as a Accounting Responsible. Mehmet ÖZKAN Born in 16.12.1985 and graduated from Dokuz Eylül University Mechanical Engineer. As of 02.01.2012 he has joined our Isringhausen Plant as a Project Engineer. Ömer Faruk ÖZASLAN Born in 31.10.1981 and graduated Uluda¤ University Mechanical Engineer. As of 09.01.2012 he has joined our Seat Cover Plant as a Health&Safety Specialist. Mine Rafet KÖRÜSTAN Born in 25.07.1988 and graduated from Fatih University Industrial Engineering. As of 01.02.2012 she has joined our Seat Cover Plant as a Quality Engineer. Yusuf DO⁄AN Born in 08.11.1985 and graduated from Uluda¤ University Department of Agricultural Machinery mezunudur. As of 01.02.2012 he has joined our Isringhausen Plant as a Method Techinician O¤uz TOMAS Born in 31.05.1980 and graduated from Uluda¤ University Industrial Engineering. As of 06.02.2012 he has joined our Seat Cover Plant as a Raw Material Engineer. 10 ‹brahim MER‹Ç Born in18.02.1985 and graduated from Uluda¤ University Textile Engineering. As of 07.02.2012 he has joined our Seat Cover Plant as a Production Engineer. Gökçe ORTAÇ Born in 02.01.1986 and graduated from Dumlup›nar University Chemical. As of 02.04.2012 tarihinde she has joined our Fabric Plant as a Quality Engineer. Onur BAYRAKTAR Born in 07.02.1986 and graduated from Y›ld›z Teknik University Industrial Engineering. As of 08.02.2012 he has joined our Conversion, Fabric, Seat Cover Plant as a Continuous Improvoment Engineer. fiaban ÇELEN Born in 30.07.1985 and graduated from Uluda¤ University Department of Labour Economics and Industrial Relations. As of 04.04.2012 he has joined our Seat Cover Plant as a Personnel Responsible. ‹smail ENG‹N Born in 20.09.1984 and graduated from University Industrial Engineering. As of 27.02.2012 he has joined our Isringhausen Plant as a Production Engineer Hasan KONU Born in 15.04.1988 and graduated from Kocaeli University Industrial Engineering. As of 09.04.2012 he has joined our Conversion, Fabric, Seat Cover Plant as a Continuous Improvoment Engineer. ‹lhan BERBER Born in 18.07.1986 and graduated from Ege University Textile Engineering. As of 01.03.2012 he has joined our Seat Cover Plant as a Quality Engineer. Hayri Can KORU Born in 07.01.1987 and graduated from Uluda¤ University Electronic Engineer. As of 01.03.2012 he has joined our Conversion Plant as a Project Engineer. Employees that recently married Levent Yaman, Zeynep Sürses, Selin Yazgül, Bahar Beflet, Cemal Kaymaz, Osman Ayd›n, Ayflen Tetik, Zeynel Ayd›n, Gülbahar Ali, Sevgi Bacaks›z We wish happiness to the new couples for their whole life. Employees that recently have babies U¤ur Büyük, Adnan Nas, Hakan Karagöz, Emrah Akdeniz, Ülkü Kurtbey, Recep Kal›r, Rafet Fidan, Hakan Ç›rpanl›, Erhan Gönülce, Emrah Bayg›n, Tamer ‹flçen, Ali Kemal Asan, Bülent K›vrak, Özcan Vatansever, Ünal Baflar, Sinan Çakmak, Hakan Ersoy, Enver Özdemir, Mustafa Çelebi Denek, Varol Uluda¤, Sevil Duran, fiengül fientürk, Serpil Baykal, Nagihan Bilgiç, Özlem Üstün, Züleyha Arslan, Nurdane Demir, Reyhan Durmufl, ‹lknur Tekdir. We wish a happy life to the new born babies together with their families. Adil EDE Born in 02.08.1986 and graduated from Uluda¤ University Mechanical Engineer As of. 09.04.2012 he has joined our Seat Cover Plant as a Maintenance Engineer. Melek fiEN Born in 21.09.1992 and graduated from High School. As of 16.04.2012 tarihinde he has joined our Conversion Plant as a Production Support Clerk. Condolence Ahmet Gümüfl-Father, S›d›ka ‹nalo¤lu Yaranç-Father, Berrin Acar-Husband, Tülay Turfan-Brother, Kadriye Aktafl-Mother, Fatma Demir- Father, Keziban Yaln›z- Mother, Reflit AlbayrakFather, Mahire Bayraktar- Father, Fatma Mutlu- Father, Mehmet Albayrak- Father, Nurhayat Demir- Father, Erol Karaaslan- Father, Hülya Ergün- Father, Nahide Uçar-Brother, Gizem Hande Y›lmaz- Father, Mehmet Y›lmaz- Father, Filiz Yavafl-Brother, Mustafa Turan- Mother, U¤ur Y›lmaz- Father, Nurcan Gürses- Mother, Türkan Y›lmaz- Mother, Ali AkanBrother, Eda Dikeç- Grand Mother Our condolences to them. 11 In Teknik Oto Bursa 2 Tarot and caricature activities were met with the customers as well as test drivings. May Fest Activities Within the context of May Fest activities; BMW brand has been introduced with the lovers of BMW on 5/12-May 2012 in Teknik Oto Eskiflehir; on 06.05.2012 in Teknik Oto Bursa 2; on 13.05.2012 in Teknik Oto Bursa 1 showrooms. in this great event; in Teknik Oto Eskiflehir barbecue party and test drivings have been given to for the attendees. in Teknik Oto Bursa 1, Arda’s kitchen and May Fest sweet were served and test drivings activities were carried out. 12 8 March International Women's Day 5th Pinball Tournament has done International Women's Day is being celebrated at the world, we also celebrated the female employees’ the day of women, at our company. In 5th football tournament, the champions were Engin Cebeci and Mehmet islam Temizel. Congratulations to them We visited Ali Durmaz elementary school We visited Ali Durmaz elementary school, We spent time with children,gave out presents. GÖRS‹AD Football Tournament This year 1st GÖRS‹AD Football Tournament was held in Matay champion. Congratulations to all our players and supporters. Bowling Tournament In Orhan Holding Traditional Bowling Tournament which was held on on 30 March 2012, as Matay, we were the winners. Seckin Daskiran become the champion among men. Congratulations to our team. Backgammon Tournament has done In 6th backgammon tournament, Mr. Gokhan Kilic who is working in production department and Mr. omer Ceyhun Yavas from Karacabey production played final backgammon match. Gokhan Kilic got the match. Congratulations him. 13 New Year Dinner Our annual year-end assessment meeting Our company get together in a new year dinner.We had some fun and made a good start again. We have very good memories about the night. we started the New Year with full of moral. We have held our annual year-end assessment meeting which is based on activities during the year. Starting with the presentations, followed the reward ceremony for the employees who exhibited outstanding performance. Finally, we have enjoyed good taste of appetizers while welcoming 2012. ISO14001 and OHSAS 18001 audit Matay was awarded with work health and safety certificate "OHSAS 18001" by BV We have been following OHSAS 18001 and ISO 14001 standards since 2005. System has been crowned after the audit. Also learned many new knowledge due to audit. Thank you for all our colleagues contributed to our success and the auditors shared knowledge. 14 EFQM Assessor Training Our Quality Manager Mrs. Gonca Tiknaz has completed evaluation process for EFQM auditor. She was the auditor for 2011 awarded process in Bursa. Kaizen informational presentation On April 4th , Kaizen informational presentation was presented to all employees by Continious Improvement Department. Next, Serdar Kutlu and Ozan Buyruk , who completed their trainings successfully , were rewarded with 6 Sigma black belt certificates. 15 Uluda¤ Tour We are in the cinema February 26, Matay employees went to Uluda¤. We went to the movies (Sümela'n›n fiifresi ve Ölümsüzler ) Trekking March 18, Matay employees have made in trekking at Uluda¤. Trip to Ankara We've done social effectiveness in Ankara on Sunday, April 15, 2012 with all the participants. Matay employees went to the match Our employees has supported teams. (Befliktafl-Stoke City and Galatasaray- ‹stanbul Büyükflehir Belediye) 16 Continuous improvement and problem Training for evacuation solving skills training to our suppliers Training for evacuation with all employees in 2011 was held We gave training about problem solving techniques to 4 different suppliers in order to reduce our supplier quality problems and develop our suppliers in problem solving which is a requirement of WCM. on 28.12.2011. Evacuation training was provided information about the rules. WCM QC Pillar 8Stage Traning “Ball› Metal” “Supplier improvement” is one of the requirement of WCM (World Class Manufacturing) at the begining of this Matay WCM QC(Quality Control) pillar start 8Stage program with Ball› Metal. In this context Matay started pilot application and traning with the 8 Stage lead partner Ball› Metal. Employees that recently married Necmi Oruç – Hanife Oruç We wish happiness to the new couple for their whole life. Employees that recently have babies Harun Gül - Girl, Mustafa Özgür - Boy, Ersin Baflaran - Boy, Erdal Özer - Girl , Süleyman Akp›nar – Girl, Murat Do¤ru – Girl, Görkan Anufl – Girl, Murat ‹nci – Boy, Celal Akar – Boy, Hasan O¤uz – Girl, Resul Din – Boy, Mustafa Turan – Boy, Serdar Kutlu – Girl, Bülent Solmaz- Boy, ‹lkcan Çoban - Girl We wish a happy life to the new born babies together with their families. Condolence Cemal Güler ( His Father ) Our condolences to them. 17 Strategic Workforce Planning Environment Day at Nobel Automotive With great enthusiasm, employees from Nobel participated in Environment Day last April 21st by planting trees in the Industrial Park where the company is located. We started with a small gathering ,by the end all participants were able to take with them small stem which are to plant back at their homes. In 2010 Nobel Plastiques Vitry participated in a campaign of “Strategic Workforce Planning” which was organised by locally based companies and institutions. In the context of this project, a number of assessments of abilities and skills were proposed. 74 persons of our staff, permanent and temporary, participated at this stage. This was followed by individual tests of employability, accompanied by analyses of the workstations and respective work situations and resulted in mapping the expected qualifications. 23 candidates started this part of the project, but only 7 of them carried on and committed themselves to an individual accreditation of their working skills. The successful conclusion of their involvement, was rewarded by obtaining a diploma acknowledging their qualification as Industrial Manufacturing Operator. This diploma is closely related to the specific products manufactured in Vitry-le-Francois, bringing forward the proficiency of the operators in forming the tubes in different processes, by hot air, high temperature steam or hot water as well as the assembly of complex work pieces. During a small celebration in the presence of representants of the institutions having accompanied our staff during their projet, Fabien PORIGNAUX, handed over the diplomas, congratulating each of them for her or his commitment. Mother´s Day at Nobel Automotive On Saturday, May 26,2012, Nobel Automotive SLP had the opportunity to celebrate a very important event which is “Mother’s Day.” This time, the celebration also included “Father’s Day”, so all staff, outsourced,employees and operators were invited to enjoy delicious food and a great Mariachi performance, which is a local tradition music in México. 18 Orcia Realised a Pionership in Kütahya Our company’s support for female workers continues at every area,since %86 of employees are women. Our company made an agreement with Süper Çocuk Krefli (Süper Child Day Care Center ) and began to provide Day-Care service for employees’ children .Regional Labour Manager ,Employment Office Manager and Chairman of KUTSO (Kütahya Chamber of Trade and Industry) made speeches at the opening meeting held on 11 th of April 2012,and congratulated Orcia for this pionership in Kütahya and declared their wishes for increasing this kind of services in Kütahya .The press also gave great importance and place for this opening ceremony continuing with folkloric dances ,distribution of gifts to children by guests and cocktail at the end. Social Week, Our Prize for beeing fifth Company at Paying Social Security Premium Highest and Regular Social Security Administration gave prize (plaque) to 10 companies, for paying highest and regular premiums within the social security week activities. We move two steps higher this year, we were seventh company last year, and fifth company this year. Our Financial and IT Manager Okyay UZUN got the prize in the name of our company at the ceremony on 14.05.2012 at social security administration office . We Defined the Names of Our Meeting Rooms We defined the names of our meeting rooms by a contest held among white collars .We present a small gold to the winner . The winners are Çi¤dem Merve TANRIVER –Product›on Planning Engineer and Hakan BURUCU –General Manager. We present their gifts at a breakfast party . 19 To Work at Hard Times Birthday Celebrations A part of Personal Devolopment Trainings are held at our plant organised by Holding HR coordinatorship .It has been a joyfull and pleasant training ,named TO WORK AT HARD TIMES given by Tarkan Benian from Ekser Consulting Company and also feedbacks for this training has showed that it’s been a productive one . We begin to celebrate birthdays of white collar people who were born at the related month on the second Thursday of every month .We wish happy years to all Orcia Family . Visit of Maiden and Tecnical Occupation High School Seminar About Gynecological Disorders Obstetrician /Gynecologist Dr. Atalay YILDIRIM and General Surgeon Mehmet Altan B‹T‹R‹M from Medline Hospital have given seminar about “GYNECOLOGICAL DISORDERS” within informing meeting activities to all female workers and trainees . Our female workers and trainees have listened to the seminer with great interest and seminar has ended after question–reply session . 50 Students of Maiden and Technical Occupation High School together with their teachers Canan fiahin ,Sat› YAPICI and Berrin Baha visited our plant within the frame of technical industry visits. The students were so glad that they insisted on having their traineeship at Orcia . Anguish Loss We lost our training Responsible who had great role at the beginning of our plant here, Ahmet Münir E⁄RET .We express our condolence to this family and Orcia ,and wish him rest in peace . 20 Univesity-Industry Coorperation Nuray Taflpolat Born in 1987, Graduated from Yaflar University Industrial Engineering, As Quality Assurance Responsible on 23.01.2012 Abdülkadir Korkmaz Born in 1986, Graduated from Sofia University, Industrial Engineering, As Quality Engineer . On 18.01.2012 As a result of our approach ,our company has been shown as a role model company by University and High schools. Within this scope,Vice Rector Prof .Dr. Kaan Eraslan, Dean zof Engineering Faculty Prof Dr. Ramazan Köse of Dumlup›nar University , Principal of Kütahya Technical Sciences Vocational High School Mustafa Ayd›n and some other academic personnel visited our plant on 28 th of February 2012 ,listened to our wishes and expectations from university as industry and talked about that they will give sufficient support to graduate qualified workforce. Murat fien Born in 1978, Graduated from Eskiflehir Cumhuriyet High School , Working for Adecco Consultancy for our plant before, As HR clerk On 01.12.2011 Ümran Can Born in 1990. Denizli Vocational High School Textile Technology, As Cad Operator. On 01/01/2012 Sat› Yafla Born in 1992. Anadolu Maiden Occupation High School IT programming, As Cad Operator. On 01.01.2012 Started to work. We wish great success for all newcomers at their new positions ,hope to work long years together at Orcia . Employees that recently married •Seher TOPRAK •Fatma GÜNEfi •Hülya EMEKS‹Z •Özlem ÖZKAN We wish them a healthy ,happy, full of peace and long life marriage . Employees that have recently signed in Sabri Topçu Born in 1961 Graduated from METU-Economics As HR Manager On 16.04.2012 Hikmet F. Terzio¤lu Born in 1956 Graduated from Institute of Gazi E¤itim Anatolian University –Literature Fac. As Training Responsible On 01.03.2012 Employees that recently have babies •Son of Quality Chief Ersin GÜNGÖR •Son of Maintenance Chief Adem ÇET‹NKAYA •Son of Maintenance Techician Zekayi ER and Foreman Mine ER •Daughter of Foreman Nazan Nazl› ÖZDEM‹R •Son of Sewing Operator Çi¤dem HASDEM‹R •Son of Sewing Operator Ayfle EMEKS‹Z •Daughter of Sewing Operator Tu¤ba TEKDEM‹R •Son of Seving Operator Nilüfer ATASEVEN We wish a healthy ,happy and long life to newly born babies together with their families 21 Celebration Ceremony K›z›lay Blood Donation A celebration ceremony was arranged for the staffs of the month and year on 27/01/2012. in the ceremony a few examples of Kaizen studies were introduced and greenbelts certificates were presented to the colleagues whose projects are still on going. Also the colleagues, who, have 10 years of experience in Orda, were honored with a plaque by our General Manager Hakan Doyran. We had a blood donation to K›z›lay on 19/01/2012 in our plant. We are thankfull to all volunteers for their sensitivity. Education of the Mandatory Health and Safety at Work Continues.... First Aid and Chemical Waste Practise We had a practice with our employees and plant doctor on 19/04/2012. It helped us the refresh our knowledge. The education was carried out with all shifts during January. New and experienced workers had the education. The main aim of safety training is to protect employees, reducing risks to zero not to have any accidents. 22 Employees that have recently signed in Hilal Duyan Born on 02/07/1981 and graduated from the University of Istanbul, Department of American Culturen. She joined us as Logistic Engineer on October 07 ,2011. Serap Erol Born on 02/03/1984 and graduated from the University of Eskiflehir, Department of Chemical Engineering. She joined us as Quality Engineer on October 26 ,2011. Elif Dikici Born on 16/05/1988 and graduated from the University of Uluda¤, Department of Mechanical Engineering. She joined us as Project Engineer on March 3 ,2012. Ahmet Do¤ukan Gezer Born on 24/01/1985 and graduated from the University of Anatolian Department of Material Science Engineering. He Joined us as Project Engineer on March 26 ,2012. Staffs of the Month Staffs of the Month Ahmet Becerik - Jan 2012 fierife Kuruo¤lu - Feb 2012 Ömer Fando¤lu - March 2012 We thank them for their success Employees that recently have babies Ersan Ay›rga ,Osman Akyel ,Güven Öztürk, Abdul Al ,Levent Çankaya ,Tu¤rul Kart and Salim Erdem have new babies We wish a long and a happy life for the new born kids. Condolence Mesut Bayram (father), Sami Y›lmaz (father) , Savafl Ayd›n (father) May God have mercy on them. Ormetal’s Success at Bowling We have been honored with our company’s success at Bowling Tournament, which was carried out at Bursa Magic World Bowling Center with the participation of 80 companies, totally 150 teams. We are celebrating the ones in our Bowling team: Burhan Demir, Y›ld›r›m Demirbafl, Sezai Üçyol, Batuhan Zeynel Duyan and Hakan Y›lmaz and we wish that their success will continue. 23 Ormetal Maintenance Management System Fast-growing industry, machine-based production is increasing. To keep pace in today's competitive conditions, efficiency is one of the most important factor. Therefore, how efficiently we use the machine, also can ensure that as much profit. For using the machine in an efficient and long lasting, you must maintain at the right time, the correct way and fastest. However, all the while, the details of the each works is applied and planned must be registered as accurate, reliable and effective. Only in this way the system can be controlled, managed and developed. Because of today's computer age, making the all of them is the most rational solution. “You can't manage and improve what you don't measure.” We have received a decision from there in 2011. Our goal is eliminating the all the maintenance management system which is paper based, non-clear data, instead of that, doing faster, easier, more reliable and more systematic maintenance management system by computer aided program. At first, we agreed the appropriate program for us. After we prepared necessary data for the program, and integrated it to our factory system. As of 20 January 2012 all breakdown notifications can be done computers within the factory. Through the program, the person who is writing the notification, is only selecting his name and faulty equipment number from Fatih Ulukaya Maintenance Chief program and writing about a short description about failure, then sending maintenance registration. Situation of failure can be followed from LCD screen which is placed at tree points in the factory. The maintenance workers are following the failure notifications through hand terminals. They can do some operations such as start intervention, finish intervention, spooling, etc. Thus, the durations of the operations can registered more accurately. Finally, they are entering the other detailed informations by a PC where is placed the maintenance department area, then finishing failure registration on the program. Through the information collected, we can obtain various reports. According to the required analysis by this report, can be taken actions about how to prevent occurring machine failure, and how the maintenance process can improve. At the moment, the new program, only the breakdown notification system is activated. But, thanks to ours employees to adapt very quickly, their positive comments and contributions to new system, we believe that both the missing can improve better, as well as the planned maintenance system that works is ongoing will be activated quickly. When all the works about the new system will complete, we will adapt the same system to our moulding department. Thus, we wil keep pace with our factories that is growing and developing rapidly. 24 Ormetal Line Management Studies Lean management is a part of the line process. We have made a big improvement in 2011 on the Ormetal spring lines with the lean line studies. But it isn’t enough. Our target for 2012 first quarter Line Management tools will be used and our mission and vision will be expanded toward to each employee. To continuous improvement our main goal is bring into the job employee together with managers and engineers. Before the start to lean management studies, from “Yal›n Enstitü Derne¤i” Mr.Murat Bedük gave us trainings. We had visited to Karsan and Çimtafl with our quality manager, production chief, team leaders. We joined their meetings so we have experience about quality in place, line management culture. Thank you very much to Karsan and Çimtafl authorities for their interest in. Murat Ça¤lar Continuous ‹mprovement Responsible not manager, engineer, chief… Managers, chiefs will be followers. The teams generated and which parameters will be follow up on the board were decided. Team leaders will be trained about managing team, problemsolving techniques by “Yal›n Enstitü Derne¤i” once every two weeks. Our first education was about “Quality on the place and Line management” on 15 March 2012 Our first lean meeting was done on 19 Mart 2012. Meetings are be done every day at 08:30 o’clock. Firstly team leaders, logistic, quality, maintenance responsible are join on the meetings and by one by every subject is discussed. Actions are recorded on the Üret and Quality boards and everyday actions are review and closed. Our target is to go forward together with these applications. After these studies we made meeting with especially team leaders. Because of this system will go their responsibility Employees that have recently signed in Onur Bayram He was born in 1983, Mustafakemalpafla, Bursa. He graduated from Erciyes University, engineering faculity, electronic engineering department in 2005. He has started to work with us from 01.03.2012 as a Information Systems Specialist. We wish him success in his new business. Bilgehan Aslan He was born in 1988, Mustafakemalpafla, Bursa. He graduated from Kocaeli University, Engineering Faculity, Industrial Engineering Department in 2010.. He has started to work with us from 14.05.2012 as a Project Engineer. We wish him success in his new business. 25 Ormetal 2012-A3 Presentation meeting is Done Hande fiarman Ormetal Quality Manager Steps of the A3 ; • First step – Background & Goal of next year (2012) • Second step – Current condition of year 2011 actions • Third step - analysis of current year (2012). With this step left sight of the A3 page completed. • Fourth step – proposed countermeasures & planning • Fifth step - Follow-up & methods for planning activities & investment, budget issues ext. With this step right side of the A3 page completed. Ormetal A3 presentation meeting is done on 21st of February 2012 at Karacabey Chamber of Commerce. First A3 meeting has actualized in year 2010 and it is continuing traditionally every year. During this meeting; year 2011 evaluation & year 2012 planning are presented to Orhan Holding Top Management Mr. Murat Orhan & Ms. Ayflegül Orhan, Ormetal Management & Ormetal White-collar employees. Then they share their important opinion especially for targets of year 2012. WHAT IS A3? It is standard A3 dimension (29,7 x 42cm). In 1960’s at Toyota; it is used for problem solving method. But today, it can be used standard format for problem solving, preparing of contract, planning & reviewing at each department, each processes & levels in Toyota. Importance is mentality & how processing, not format of the page. It explains history that has understood anybody, shows proposals of prepared department or person, effects a reconciliation & decision. A3 studies kind of a guidelines and then very important for Ormetal team. For this reason; Ormetal & Orhan Holding Top Management give full weight to A3 studies & presented to employees. Ormetal Management are planning their actions according to A3 & will follow-up its improvement. We believe that 2012 would be more successful & productive year for Ormetal & Orhan Holding. 26 S›la Teknik’s proved world wide achievement. Renault Nissan Purchasing Organization, working with over 2000 suppliers world-wide, honored S›la Teknik with quality award. The awards are given by evaluating 2011 result in areas of Quality, Innovation and Corporate Social Responsibility. S›la Teknik was rewarded with this quality award along with 16 other suppliers from different parts of the world. Renault Operational General Manager Carlos Tavares and Purchasing Director and RNPO(Renault- Nissan Purchaing Organization) CEO Christian Vandenhende attended the award ceremony. In the ceremony, S›la Teknik was the only Turkish Company to receive the award. Orhan Holding Chairman Halil Murat Orhan proudly received the award from Christian Vandenhende. S›la Teknik has been manufacturing components such as hand break cable, clutch cable, trunk cable, gear system accelerator cable, seat control cable in two plants; S›la Teknik Gemlik and S›la Teknik. Our success has been approved in Lean Thought appliances. Ones who have the chance of visiting our company are always stating their satisfaction. in spite of this, we get nervous before each visit. But the visit, supposed to be had this time, was a little different than the others. it was the first for us to have the visit of the senior of lean thought: James Womack. S›la Teknik was offered to him as one of the companies carrying “lean thought” effectively and his visit targets to investigate our appliance and actions in the company. We were nervous about this visit and the result of it. There were theory of probabilities in our mind such as we wouldn’t be approved by the senior! Or we would have his negative thoughts about our company. If it happened, it would mean a great failure for us At the end of his visit, we were looking forward to having his thoughts about us. The result? The letter which was sent from Mr. Yalç›n ‹pbüken was subject to the result that we were expecting to have. Dear Mr. Murat/ Ms.Ayflegül /Mr. Soner, Regarding our visit to your company with Mr. Jim Womack dated 28 June 2012 Tuesday, Jim Womack himself was attracted by what he saw and experienced during his visit to your company. Not only he expressed his positive impression to you, moreover He also stated his satisfaction with your company on 29 June 2012 in our visit to science, industry and technology minister Nihat Ergün. He expressed to Mr. Ergün that the best strategy is to increase the number of the companies such as S›la Teknik, touching the level of Toyota and and encourage them. We would like to thank each of you for your hospitality and also we would like to congratulate you for all happened in S›la Teknik. Yalç›n ‹pbüken Founder and Chairman Yal›n Enstitü Thanking to all our colleagues. Soner Güleç 27 “World Class Manufacturing” “In the first ages, the person who is strong won, in the industrial age, the person who is rich won. However in the current age, the plants which are dominating its cost and continuously improving will win!” World Class Manufacturing (WCM); is a way to improve and develop in a systematic manner your competitive force in the production. WCM’s focused topics; • Q: Quality: to deliver the worldwide best level the production quality • C: Cost: to reduce the transition costs by reducing the waste-losses and enhancing productivity Ayfle Y›lmaz Kaya Quality Systems Specialist • D: Delivery: to reduce the flow time of delivery to meet customer expectations • S: Occupational Safety: to eliminate the industrial accidents We continue our WCM works as Sila Teknik under the leadership of TOFAfi since september 2011. Whatever the contents of the methods, the most important factor in success is always human. We also; aim to make the continuous improvement with the participation of all employees producing the solutions to losses in the company with WCM. Sünnet Lake Our Christmas Party We were together for a new trip, beautiful scenes are accompanying. On our way, we had a break for a breakfast. The way, we are using, was allowing us to get through Göynük. Hence we had the chance to see Göynük which is a nice district with its old houses, looking like the ones in Safranbolu. Because we faced with snow on our way, we had the difficulty to reach the area, where our hotel was, but finally we achieved to be at Hotel. After landing at Hotel, we went out for a lake tour. After walking around for hours and getting fresh air, we had our lunch together and we got rest, later we enjoyed our times by playing a few games at pleasure house of the hotel. Until dinner time, we were able to get rest a little more and also walked more. We were about to have our dinner, the music started accompanying at 20:00. There was a singer at the stage, named Fatih whom I later learnt his being a teacher. He was with us until 04:00 with his different type pf musics in the morning we were on our way to Abant. We were stopped in Mudurnu for a break and hence we had a small tour to see around in Mudurnu. Abant was having more snow than Sünnet lake area. We reached the hill after overcoming the snow covered roads and then we saw Abant lake down. Here was frozen and this allowed us to walk on the ice. We were warned due to this later. On the other hand our barbecue was ready to be eaten. Because the weather was getting colder, we ate our dinner quickly and got on the bus. At that time it just started snowing. After a relaxing travel, we reached Bursa. We would like to thank a lot for the ones contributed on this travel. We are looking forward to having the new coming tour? On Friday December 16th, 2011, we have celebrated the arrival of 2012 in the hall of the Alt›nceylan Pubs in the cultural park. We have spent a nice night together by eating our meals with a concert program in the night that our white-collar staff participated with their partners. Turkish Red Crescent Society’s (KIZILAY) Blood Donation Campaing Our participation to the Turkish Red Crescent Society’s blood donation campaign in which we have considerated as social responsibility has been realized again with an impressive majority on January 20th, 2012. We thank all our participated employees and we would like to remind you the phrase in the manner of “Blood is continuous need but not urgent” of Turkish Red Crescent. Employees that recently married Osman Ayval›, Caner Y›lmaz, Gökmen Alt›ngül, Tu¤ba A¤ar, Mustafa Menekfle, Sad›k Sevi, Bünyamin Akar, Habibe Karagöz We wish a lifetime of happiness to the our employees. Employees that recently have babies Fatih Çetin, Bayram Güley, Hüseyin K›z›l, Ertan O¤ur, ‹smail Kula, ‹smail Abi, Erhan Sönmez, Canan Sönmez, Sevda ‹çen, fienay Özdemir, Özden Çaylan, Aysun fieyho¤lu We wish a happy and healthy life to our employees with their babies. 28 Trainings EU airline emissions tax Our trainings are going on at our plants in Dosab and Geçit. Our trainings are organized mostly for quality issues and they are very efficient thanks to trainers and participators. Some of our trainings are: ISO/TS 16949 Internal auditor training Risk assesment and risk evaluation training Forklift and train certificate training According to Guardian newpspaper article; more than 99% of all major global airlines have complied with the first step of Europe's controversial scheme to charge them for their carbon emissions.The inclusion of aviation in the European Union's emissions trading system (ETS) from the start of 2012 caused uproar from airlines in more than 20 countries including the US, China, Russia and Japan,.Small fines for non-compliance could be levied now by EU member states and, in the future, airlines that do not comply could face fines of $128 per tonne of CO2 emitted or be banned from European airports. Under the EU's cap and trade system, major polluters are given allowances to emit greenhouse gases. If the company exceeds its allowances, it has to buy extra permits, but if it cuts its emissions it can sell the allowances. Over time, the total number of allowances is scaled back, in order to cut emissions and tackle global warming, but the ETS currently has a large oversupply of permits due to over-allocation and the reduction of economic activity caused by the economic crisis. Initially, most of the permits are given to the airlines free of charge. The EC estimates the ETS will cost Chinese airlines less than ?2.5m a year and Indian airlines ?1m a year, an "insignificant amount", according to an EC source. The collection of 2011 aviation emissions data will be used to set a benchmark. Next year, the EU will distribute allowances equivalent to 97% of the previous year's emissions, and then 95% for 2013-2020. School Visit Necla ORHAN Primary School 8 grade students visited our company on March 1, 2012. They visited our production plant, and they are informed about our proces s and production details. And then, they had lunch in our cafeteria. This visit is planned for career days. 29 Yalova University students visit to Teknik Malzeme New Polivalence System Yalova University English Management Faculty students visited Teknik Malzeme that is placed in first 500 industrial firms list. They researched in our firm for their homework for management system and applications. Golden Caps We supported “golden caps to wheelchair” project that aims to provide power wheelchairs to disabled, run by Bursa City Council Disabled Assembly thanks to our colleague Sedat Ay's suggestion. Power wheelchairs will be purchased by recycling of plastic caps and they will be delivered to disabled people in need. As Teknik Malzeme, we collected 10 kg of caps and participated to this beautiful project. Our current polyvalence system has been improved and updated as a result of the feedbacks taken after ASES auditory. Even our current polyvalence system has got 4 steps as before, we have implemented practical tests in our new system. All the aplications are recorded in the new software system. When there is a new polyvalence entry on the system by production department, thanks to the new software which is developed by our IT department, all the necessary tests and evoluations are done step by step according to the calendar and being recorded. All practical evoluations are recorded in the operator's registry. In addition, all the trainings that the operator already had, are recorded in the system and the other necessary trainings are planned by crosschecking with his current situation. This study is carried on by the help of coordinated work of people from IT, Quality and Human Resources departments. Similar software development studies are ongoing also for Suggestion System, 8D and Modification Management applications. Donation As Teknik Malzeme, we donated 2 Fronius arc welding machines to Welding training Center founded by Bursa Chamber of mechanical engineers in Be_evler in order to support their training and certificated courses in welding and increase coopearation between industry and chamber of mechanical engineers. 30 Suggest (Proposal) Award Ceremony at Our DOSAB Plant Has been Awarded Our company is been awarded as 10’th in import firms in Bursa in ceremony organized by BTSO. Uluda¤ Ready to wear and Textile Importers Association assessed all importer companies and awarded our company as third place in Import Achievement Awards for 2011. Award ceremony for suggestions held place at Teknik Malzeme Dosab plant. Categories and awards winners are listed below: • The most given suggestions Adem ÖZALP (183 suggestions) Ayhan KADIO⁄LU (167 suggestions) • The most applicable suggestions Adem ÖZALP (56 suggestions) Ayhan KADIO⁄LU (33 suggestions) • Economical suggestion Kahraman fiENYURT. • Quality suggestion Zeynal YILDIRIM. • Occupational safety suggestion Cihat HAVUÇG‹L. • Winner of draw between suggestions givers Fikret TOSUN Employees that recently have babies Burhan Kaya Muhammet Türko¤lu Sezer Bulat Ayhan Öztürk ‹lhan Altan Mustafa Korkut Caner Uz ‹smail Tafldemir Hüseyin Nalbant Süleyman Küçük Salim fianl› Uzun Murat Y›ld›z Erkan Çetinkaya Tayfur Eker Tar›k Tepe girl girl girl girl-boy girl girl boy girl boy boy boy boy boy boy girl December December December December December December January January January February February February February March March 2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012 2012 2012 2012 We wish a happy life to the new born babies together with their families. Employees that recently married Murat Y›ld›r›m December 2011 Adem Kurt February 2012 We wish happiness to the new couples for their whole life. Condolence Necmettin Sezgin Sabri Caymaz Timur Terzi Father Father Mother Our condolences to them. December 2011 January 2012 March 2012 31 Our traditional Picnic… After a long frozen winter, we have organized our traditional Holding picnic in the farm in Yeniflehir under the hospitality of Orhan Tarım. With the attandence of our managaments, general managers, Holding employees, their families and our guests, we had the chance to enjoy our day to gether. We saw that our babies who were not able to walk in last year's picnic have grown up this year. They could observe everything in the Farm. Especially watching the calves, waving to ducks on the small lake, picking up cherry from the trees and walking and playing on the grass made them and their families happier. While our guests were enjoying their day accompanied by talk, they had the delicious barbecue. Wishing that our happiness and togetherness will continue in next year's picnic and wishing more beautiful year than the previous ones… 32 Mehtap Acar Muhasebe Sorumlusu Innovations Continue! While Our Company is getting into the year of 2012 actively, the significant change that we have done, is the one in our insurance program. In today's, insurance agents and brokers regulates their policies via web application. Considering the policy records' being signed into their own programs, it requires creating a workload. At this point, While our new program is able to obtain the arranged policies from insurance companies as xml file format via web sites and transfer them into their own system, all details of policy are also been recorded in its system. Due to the Graph-based control of interface software format, customer and salesperson are also under our control. Following up the user logs, we are able to see all changes, done over the program. CDS Customer management module is allowing us to follow up the customer portfolio of the companies and go on working on marketing strategies. Özgür Günebakan Customer Relations Responsible Customer Relationship Management In today's business world, especially for the sales sector, customer relations have been accepted as the best known competitive approach. Considering Raw material, labor and supply costs , while competitive is increasing by new entrepreneurs' being involved in the race of trying to have their piece in the pie, it should be forcing the administrators and owners of the firms to be one step ahead in the services. In Customer Relationship Management, the principal aim is to determine the needs and desires of the target audiences and then to emphasize the ones, need to be considered in the projects by going over the alternative solutions. A customer-focused business planning with the highest level of profitability is at the basis of the customers' expectations and satisfaction from the firms which they are working with. Customer Relationship management completely describes a customer-focused marketing activity. Accordingly, the applied surveys, satisfaction and complaint reports, received from existing customers, are composing the basis of this activity. The customer, who receives positive and prompt feedback from companies sooner, became loyal customer of the Company and with the encouragement and recommendation of them, the Company should have more potential customers. That's why it is having a vital importance for the Companies to gather datas about customers such as contact details according to the sector they are working for, their jobs, hobbies, desires and if possible their environment as much as possible. With this way, the companies which are capable of getting to know the customers very closely, they can find and present the best products via promotions, general and private publicity. As we are Uray insurance Company, we have approximately 17,000 customer portfolio and we keep working to increase existing customer satisfaction for future's loyal customers. In order to keep healthy communications among the customers and increase the quality of conversations, firstly we are updating our Customer contact lists and as a result of our evaluation surveys, we carry our quality to the up. We are aiming to expand our market and keep our today's customer as loyal customer by increasing the satisfaction of them. 33 The New Period Begins in Private Pension System As a result of the changes in 2012 savings promotion system, accordingly many changes have been also done in private Pension system as follows; From now on, anyone, having pension system, will benefit from tax incentives. In current practice; unemployed, pensioners and the taxpayer incentives did not use to have any profits. Some of them can not use the tax advantage because of the difficulties of the procedure. Anyhow, regardless of work status anyone, who desires, is able to take benefit of the advantage of the system, moreover, without the difficulty of the any procedure. In this context, the incentive system is also changing. The ones, who attended to the system, used to deduct the monthly paid fee from the tax. Recently this application is no longer applied. instead there will be a state contribution which is 25%. For example when anyone pay 100, 00 YTL, the state also pay 25, 00 YTL contribution back in the name of that person. That %25 state contribution is not unlimited. The contribution for an entrant should be limited with 25% of the base wage rate. This will also provide to a participant maximum 2 thousand 659 YTL tax support. Three Years Ago Unmanageable Companies, getting into this system before retirement will have two separate accounts. One of them is for their individual monthly contributions, the other is for the state’s 25% contribution. When the participants want to cancel the system, it will allow them to get back the contributions, being kept in their individual account. However, the situation is changing, Employees that recently married Happy Times… Uray Insurance Sales staff Cem Yurtören got married with Rabia Yavuz with a beautiful wedding. As Uray Insurance family we all shared their happiness & excitements & wish them all the best. Derya Köse Bireysel Emeklilik ve Hayat Branfl› Sat›fl Sorumlusu considering the account where state contribution is gathering. Participant; • If they desire to cancel the system without completing the first three years, they will not be able to get the state contribution in their own account. These contributions will be sent to the account of the Ministry of Finance. • One will have the right of having 15.6% at the end of the third year, 35% at the end of the year and %60 at the 10th year. There is also one significant step in the change of the individual retirement system. As you know, the withholding tax was being deducted from all, (which used to be also the subject to the courts), while attempting to cancel the system. With the new arrangement, it has been decided that this deduction’s only being applied at the earnings. What Will be Rights of Already Applied Ones As we declare, the arrangements are supposed to be ready in the first half year-all of the participants in the system to be adapted to these changes. Employees that have recently signed in Özgür Günebakan Özgür Günebakan was born in Germany in 1981. She appointed us as Customer Relations Responsible. We wish for her continued success. Arzu fiener Born in 1982 in Swiss. She has been working as switchboard assistant. Deniz Bulut Born in 1976 in Tokat. She has been working as Sales team leader. fiükran Ahu Born in 1976 in Bursa- she has been working as sales specialist. We wish success for our new colleagues.. Companies ORHAN HOLDING AUNDE TEKN‹K (ISRINGHAUSEN) AUNDE TEKN‹K (KILIF ) AUNDE TEKN‹K (KUMAfi) AUNDE TEKN‹K (ÜST YAPI) AUNDE KFT (HUNGARY) BFTC MATAY MATAY (KARACABEY) NOBEL AUTOMOTIVE TROY OFFICE NOBEL AUTOMOTIVE INDIA PRIVATE LTD. NOBEL AUTOMOTIVE KOREA NOBEL AUTOMOTIVE MEXICO NOBEL AUTOMOTIVE POISSY NOBEL AUTOMOTIVE ROMANIA NOBEL AUTOMOTIVE RUSYA LTD. NOBEL ROCKET CO., LTD (FUZHOU) NOBEL ROCKET CO.,LTD (CHONGQING) NOBEL ROCKET CO.,LTD (HAIKOU) NOBEL ROCKET CO.,LTD (LIUZHOU) NOBEL AUTOMOTIVE SLOVAKIA SRO NOBEL AUTOMOTIVE TENNESSEE NOBEL AUTOMOTIVE UK NOBEL PLASTIQUES IBERICA NOBEL PLASTIQUES VITRY NOBEL TEKNIK FRANCE VITRY NOBEL TEKN‹K TÜRK‹YE ORDA ORCIA ORHAN TARIM ORMETAL ORMETAL SÜNGER SANÇ‹M B‹LEC‹K Ç‹MENTO SILA TEKN‹K SILA TEKN‹K FRANCE STG TEKN‹K MALZEME TEKN‹K MALZEME (DOSAB) TEKN‹K OTO TEKN‹K OTO (‹ZM‹R YOLU fiB) TEKN‹K OTO (ESK‹fiEH‹R) URAY S‹GORTA URAY S‹GORTA (ESK‹fiEH‹R) URAY S‹GORTA (‹STANBUL) URAY TEKN‹K Phone +90 224 280 49 00 +90 224 219 00 30 +90 224 219 78 00 +90 224 219 00 00 +90 224 219 00 15 +36 (5) 637 16 06 +90 224 261 13 90 +90 224 483 35 50 +90 224 671 80 70 +1 248 637 5650 +1 248 515 43 57 +82 32 817 08 09 +52 444 834 6500 +33 130 06 77 64 +40 248 507 100 +7 8482 93 05 43 0086 591 2277 5216 0086 591 22775223 0086 23 6719 0480 0086 23 6719 0482 0086 898 6680 2537 0086 772 2608501 0086 772 2608515 +421 43 581 4625 +1 731 641 67 00 +44 1926 319750 +34 93 373 0111 +33 326 73 64 64 +33 3 26 72 59 10 +90 224 244 71 42 +90 224 524 88 00 +90 274 266 25 90 +90 224 280 49 00 +90 224 671 81 38 +90 224 267 06 92 +90 228 243 40 70 +90 224 280 66 00 +33 172 75 72 50 +90 224 524 87 70 +90 224 219 40 00 +90 224 261 21 24 +90 224 280 49 20 +90 224 441 68 66 +90 222 226 98 00 +90 224 280 49 49 +90 222 224 25 45 +90 216 416 56 66 +90 224 211 55 00 Fax +90 224 267 14 44 +90 224 261 01 21 +90 224 219 78 90 +90 224 261 01 22 +90 224 261 01 21 +36 563 757 46 +90 224 261 13 92 +90 224 483 35 64 +90 224 671 80 72 +1 248 637 5649 +91 44 45583052 +82 32 812 08 79 +52 444 799 7045 +33 130 06 77 50 +40 248 507 110 +7 8482 93 05 44 0086 591 2277 2301 0086 591 2277 5227 0086 23 6719 0481 0086 898 6681 2879 0086 772 2608510 +421 43 581 4677 +1 731 641 67 01 +44 1926 319769 +34 93 373 1560 +33 326 73 64 50 +33 3 26 72 28 39 +90 224 244 73 48 +90 224 524 88 04 +90 274 266 26 27 +90 224 267 14 44 +90 224 671 84 65 +90 224 267 09 18 +90 228 243 41 91 +90 224 242 18 91 +33 172 75 72 99 +90 224 524 87 71 +90 224 244 73 04 +90 224 261 13 92 +90 224 267 23 97 +90 224 443 69 52 +90 222 226 84 83 +90 224 267 24 39 +90 222 224 25 48 +90 216 416 36 45 +90 224 211 55 05 Ovaakça Çeflmebafl› Mah. Yeni Yalova Yolu Cad. No:661 Osmangazi-Bursa Türkiye Phone: (0224) 280 49 00 Fax: (0224) 267 14 44 www.orhanholding.com
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Safety Training," was given by Safety Specialist in Janua...
Orhan Holding
France Ministry Ankara Ambassador
Laurent Bili and Istanbul Consul
General Herve Magro visited
“2011 the star of export” awards ceremony has been
organized with the main sponsorship of Akbank and w...