Bibliography References

Bibliography
References
223
Bibliography
References
1. Aaker J. (1999), ‗The malleable self: The role of self-expression in
persuasion‘, Journal of
Marketing Research, 36 (1). 45-57.
2. Alan C McKinnon (1992). ―Retail Supply Chain Electronic Data Interchange the Distribution
Contractor's Role.‖ Logistics Information Management, Volume 5, Number 2, Page 165 – 172.
3. Alan G Hallsworth, Steve Worthington (2000). ―Local resistance to larger retailers: the example
of market towns and the food superstore.‖ International Journal of Retail & Distribution
Management, Volume 28, Number 4, Page 207 – 216.
4. Angela da Rocha, Luis Antonio Dib (2002). ―The entry of Wal-Mart in Brazil and the
competitive responses of multinational and domestic firms.‖ International Journal of Retail &
Distribution Management, Volume 30, Number:1, Page 61 – 73.
5. Angur, M G; Nataraajan, R and Jahera, J S (1999). ―Service Apparel Specialty Stores,‖ Journal
of Services Marketing,.
6. Arthur Meidan, Anne Tomes (1993). "Cash And Carry Customers.‖ Shopping Habits and
Supplier choice criteria.‖ International Journal of Retail & Distribution Management, Volume
19, Number 5, Page 122 – 126.
7. A Gunasekaran, C Patel, E Tirtiroglu (2001). ―Performance measures and metrics in a supply
chain environment.‖ International Journal of Operations & Production Management, Volume
21, Number 1, Page 71 – 87.
8. Astad Pastakia (1998). "Grassroots ecopreneurs: change agents for a sustainable society.‖
Journal of Organizational Change Management, Volume 11, Number 2 Page: 157 – 173.
224
9. B Andries, L Gelders (1995). "Time-based manufacturing logistics.‖ Logistics Information
Management, Volume 8, Number 3, Page 30 – 36.
10. Baker, Walter, Mike Marn, and Craig Zawada. ―Price Smarter on the
Net. ―Harvard Business
Review, February 2001, pp. 122-127.
11. Barber, B. (1983), ―The logic and limits of trust,‖ New Brunswick. NJ: Rutgers University Press.
12. Bart, Yakov; Shankar, Venkatesh; Sultan, Fareena and Urban, Glen L.
(2005), ―Are the
Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale
Exploratory Empirical Study,‖ Journal of Marketing, 69 (October). 133-152.
12. Basuroy, Suman, Murali K. Mantrala, and Rockney G. Walters. ―The impact of Category
Management on Retailer prices and Performance: Theory and Evidence.‖ Journal of Marketing
65, no. 4 (October 2001), pp. 16-32.
14. Beatty, S. E.; Mayer, M.; Coleman, J.E.; Reynolds, K.E. and Lee, J. (1996), ―Customer-sales
associate retail relationships,‖ Journal of Retailing, 72 (3). 223-247.
15. Beninati, Marie. ―A Blueprint for Local Assortment Management.‖ Chain Store Age Executive
with Shopping Center Age, February 1997, pp.27-28.
13. 16. Benita M Beamon (1999). ―Measuring supply chain performance.‖
14. International Journal of Operations & Production Management, Volume 19, Number 3, Page
275 – 292.
15. Benjanim and White, Susan (2004) Scale Development and Validation,‖ Journal of the Academy
Schneider.
16. Beverly K Brockman, Robert M Morgan (1999). "The evolution of managerial innovations in
distribution: what prospects for ECR?.‖ international Journal of Retail & Distribution
Management, Volume 27, Number 10, Page: 397 – 408.
225
17. Biren Prasad (1995). "JIT quality matrices for strategic planning and
18. implementation.‖ International Journal of Operations & Production Management, Volume 15,
Number 9, Page 116 – 141.
19. Bond, Ronald L. Retail in Detail: How to start and manage a small retail business. 2nd ed. PSI
research/the oasis Press, 2001.
20. Butler, Jr., John K. (1991), ―Toward Understanding and Measuring Conditions of Trust:
Evolution of a Conditions of Trust Inventory,‖ Journal of Management, 17 (September). 643663.
21. C Anthony Di Benedetto, Roger J Calantone, Chun Zhang (2003). ―International technology
transfer: Model and exploratory study in the People's Republic of China.‖ International
Marketing Review, Volume 20, Number 4, Page 446 – 462.
23. Carlos Melo Brito (2001). "Towards an institutional theory of the dynamics of industrial
networks.‖ Journal of Business and Industrial Marketing, Volume 16, Number 3, Page 150 –
166.
24. Charles X Wang (2002). ―A general framework of supply chain contract models.‖ Supply
Chain Management: An International Journal, Volume: 7 Number: 5 Page: 302 – 310.
25. Child, J. (2001), ―Trust – the fundamental bond in global collaboration,‖ Organizational
Dynamics, 29 (4). 272-288.
26. Chingching, Chang (2001), ―The Impacts of Personality Differences on Product Evaluations,‖
Advances in Consumer Research, 28 (1). 26-33.
27. Christopher Rau (2003). "Are you getting value from your IT?.‖ Journal of Business Strategy,
Volume: 24 Number: 3 Page: 16 – 20.
226
28. CII – Mckinsey (2004). ―Indian Retail Environment.‖ Page 21- 42. 29. Cliff Guy (2001).
―Internationalization of large-format retailers and leisure providers in western Europe: planning
and property impacts.‖ International Journal of Retail & Distribution Management, Volume: 29
Number: 10 Page: 452 – 461.
30. Colin, Michael J. ―Selling the brand inside.‖ Harvard Business Review, January 2002, pp.
99-105.
31. Cronin Jr., J Joseph and Taylor, Steven A ―Dimensions of Service Quality between (1992).
―Measuring Customer Loyalty Perspectives on Two Levels of Retail Customer Satisfaction,
and Store Loyalty,‖ International.
32. Czepiel, J.A. (1990), ―Service encounters and service relationships: Implications for
research,‖ Journal of Business Research, 20 (1). 13-21.
33. Dabholkar, Pratibha A; Thorpe, Dayle I and Rentz, Joseph Department Store,‖ Total Quality
Management, 13 (2),.
34. David Bennett, Paul Forrester, John Hassard (1992). "Market-driven Strategies and the Design of
Flexible Production Systems: Evidence from the Electronics Industry.‖ International Journal of
Operations & Production Management, Volume: 12 Number: 2 Page Page: 8 – 11.
35. Delgado-Ballester, Elena and Munuera-Alemán, José Luis (2005). ―Does brand trust matter to
brand equity?,‖ Journal of Product & Brand Management, 14 (3). 187-196.
36. Donald Skilling (1996). "Beyond the quick fix: how to manage more effectively in the heart of
change.‖ Industrial and Commercial Training, Volume: 28 Number: 4 Page: 3 – 7.
37. Donney, Patricia M. and Cannon, Joseph P. (1997), ―An Examination of the Nature of Trust in
Buyer-Seller Relationships,‖ Journal of
Marketing, 61 (April). 35-51.
227
38. Eisend, Martin (2004), ‗Is it still worth to be credible? A Meta-Analysis of Temporal Patterns
of Source Credibility Effects in Marketing‘ Advances in Consumer Research, 31. 352-357.
39. Everard Tarascio (1997). "Business critical messaging.‖ Journal: Information Management
& Computer Security, Volume: 5 Number: 4 Page: 149 -- 152.
40. Everard, Andrea; Galletta, Dennis F. (2005), ―How Presentation Flaws Affect Perceived Site
Quality, Trust, and Intention to Purchase from an Online Store,‖ Journal of Management
Information Systems, 22 (3). 55-95.
41. Ewen Kinnear (1997). "Is there any magic in cross-docking?.‖ Supply Chain Management: An
International Journal, Volume: 2 Number: 2 Page: 49 – 52.
42. Fajer, Mary T. and Schouten, John W. (1995). ―Breakdown and Dissolution of Person-Brand
Relationships,‖ Advances in Consumer Research, 22 (1). 663-667.
43. Firoz, N M and Maghrabi, A S (1994). ―The Role of Service‖.
44. Fournier, Susan (1998), ―Consumers and Their Brands: Developing Relationship Theory in
Consumer Research,‖ Journal of Consumer Research, 24 (March). 343-373.
45. Frazier, Gary L.; Spekman, Robert E. and O‖Neal, Charles R. (1988), ―Just-In-Time Exchange
Relationships in Industrial Markets,‖ Journal of Marketing, 52 (October). 52-67.
46. Friend, Scot C., and Patricia H. Walker. Welcome to the new world of merchandising‖ Harvard
Business Review, November 2001, pp. 133-141.
47. Furrer, Olivier; Liu, Ben Shaw-Ching and Sudharshan, DGagliano, K B and Hathcote, Jan
(1994). ―Customer Expectations in retailing‖
48. Ganesan S. (1994), ―Determinants of long-terms orientation in buyer-seller relationships‖
Journal of Marketing, 58 (April). 1-19.
228
49. Garbarino, E. and Johnson, M.S. (1999), ‗The different roles of satisfaction, trust and
commitment in customer relationships,‘ Journal of Marketing, 63 (2). 70-87.
50. Gassenheimer, J.B.; Houston, F.S. and Davis C.J. (1998), ―The Role of Economic Value, Social
Value and perceptions of Fairness in Interorganizational Relationship Retention Decisions,‖
Journal of the Academy of Marketing Science, 26 (4). 322-337.
51. Goldbrick, Peter, and Gary Davies. ―International Retailing: Trends and strategies.‖ Journal of
retailing and consumer services 5 (June 1998), pp. 23-32.
52. Good, D. (1988), ―Individuals, interpersonal relations, and trust,‖ D.G. Gambetta (Ed.), Trust:
making and breaking cooperative relations, 131-185, New York: Basil Blackwell.
53. Goran Svensson (2003). "The bullwhip effect in intra-organizational Echelon.‖ International
Journal of Physical Distribution & Logistics Management, Volume: 33 Number: 2 Page: 103 –
131.
54. Graeff, Timothy R. (1996), ―Image Congruence Effects on Product Evaluations: The Role of
Self-Monitoring and Public/Private Consumption,‖ Psychology & Marketing, 13 (August). 481499.
55. Gulati, Ranjay, and Jason Garino. ―Get the right mix of bricks and Clicks.‖ Harvard Business
Review, May-June 2000, pp.107-14.
56. Gwinner, Kevin P.; Gremler, Dwayne D. and Bitner, Mary Jo (1998). ―Relational Benefits in
Services Industries: The Customer‖s Perspective,‖ Journal of the Academy of Marketing
Science, 26 (Spring). 101-114.
57. Halliday, Sue Vaux (2003). ―Which trust and when? Conceptualizing trust in business
relationships based on context and contingency,‖ International Review of Retail, Distribution &
Consumer Research, 13 (October). 405-421.
229
58. Harvey, Michael. ―The Trade Dress Controversy, A Case of Strategic Cross-Brand
Cannibalization . “Journal of Marketing Theory and Practice 6, no. 2 (Spring 1998), pp 1-15.
59. Heath, Adam P.; Scott, Don. (1998). ―The self-concept and image congruence hypothesis,”
European Journal of Marketing, 32 (11). 1110-1123.
60. Hem, Leif E.; Iversen, Nina M. (2002). ―Decomposed Similarity Measures in Brand Extensions,‖
Advances in Consumer Research, 29 (1). 199-206.
61. Herbert Kotzab (1999). ―Improving supply chain performance by efficient consumer response? A
critical comparison of existing ECR approaches.‖ Journal of Business and Industrial Marketing,
Volume: 14 Number: 5 Page: 364 – 377.
62. Howard, Elizabeth ―The management of Shopping centers: Conflict or Collaboration?‖
International Review of Retail, Distribution and Consumer Research 7, no.3 (1997), pp. 143-56.
63. Huff, Lenard and Kelley, Lane (2005). ―Is collectivism a liability? The impact of culture on
organizational trust and customer orientation: a seven-nation study,‖ Journal of Business
Research, 58. 96-102.
64. J.A.N. Bamfield (1994). ―Implementing EDI: Problems in Managing Retail / Supplier
Relationships by Technology.‖ Logistics Information Management. Volume: 7 Number: 1 Page:
7 – 10.
65. Jan C Fransoo, Marc J.F. Wouters (2000). ―Measuring the bullwhip effect in the supply chain.‖
Supply Chain Management: An International Journal, Volume: 5 Number: 2 Page: 78 – 89.
66. Jan Holmström, Ari-Pekka Hameri (1999). "The dynamics of consumer response A quest for the
attractors of supply chain demand.‖ International Journal of Operations & Production
Management, Volume: 19 Number: 10 Page: 993 – 1010.
230
67. Jan Olhager, Erik Selldin (2003). ―Enterprise resource planning survey of Swedish
manufacturing firms.‖ European Journal of Operational Research, Volume: 4 Number 4 Page
365–373.
68. Johar, J. S. and Sirgy, M. J. (1991), ‗Value-expressive versus utilitarian advertising appeals:
When and why to use which appeal’, Journal of Advertising, 20 (3). 23-33.
69. Johnson, Devon and Grayson, Kent (2005), ―Cognitive and Affective trust in service
relationships,‖ Journal of Business Research, 58. 500-507.
70. Jones, Gareth R. and George, Jennifer M. (1998). ―The Experience And Evolution Of Trust:
Implications for Cooperation and Teamwork,‖ Academy of Management Review, 23 (July). 531546.
71. Joshua Bamfield (1994). ―Technological Management Learning: The Adoption of Electronic
Data Interchange by Retailers.‖ International Journal of Retail & Distribution Management,
Volume: 22 Number: 2 Page: 3 – 11.
72. Julia Hanna (2004), ―Ground-Floor Opportunities for Retail in India.‖ Harvard Business Review
From http://hbswk.hbs.edu/pubitem.jhtml?id=4072&t=special_reports_india2004
73. Komiak, Sherrie Y. X.; Weiquan Wang and Benbasat, Izak (2005). ―Trust Building in Virtual
Salespersons Versus in Human Salespersons: Similarities and Differences,” e-Service Journal, 3
(Summer). 49-63.
74. Kramer, R. M. (1999), Trust and distrust in organizations: Emerging perspectives, enduring
questions, Annual Review of Psychology 569.
75. Larson A. (1992), ―Network dyads in entrepreneurial settings: a study of the governance of
exchange relationships,‖ Administrative Science Quarterly, 37 (1). 76-104.
231
76. Leigh Sparks, Beverly A Wagner (2003). "Retail exchanges: a research agenda.‖ Supply
Chain Management: An International Journal, Volume: 8 Number: 3 Page: 201 – 208.
77. Leo R Vijayasarathy, Michael L Tyler (1997). ―Adoption factors and electronic data interchange
use: a survey of retail companies.” International Journal of Retail & Distribution Management,
Volume: 25 Number: 9 Page: 286 – 292.
78. Lindskold, Svenn (1978), "Trust Development, the GRIT Proposal, and the Effects of
Conciliatory Acts on Conflict and Cooperation," Psychological Bulletin, 85 (4). 772-93.
79. Majed Al-Mashari, Abdullah Al-Mudimigh, Mohamed Zairi (2002). ―Enterprise resource
planning: A taxonomy of critical factors.‖ European Journal of Operational Research, Volume:
12 Number: 3 Page 242--253.
80. Marco Iansiti and Roy Levien (2004). ―Strategy for Small Fish.” Harvard Business Review from
http://hbswk.hbs.edu/item.jhtml?id=4331&t=innovation.
81. Mariano Corso, Antonella Martini, Emilio Paolucci, Luisa Pellegrini (2003). "Knowledge
management configurations in Italian small-to-medium enterprises.‖ Integrated Manufacturing
Systems, Volume: 14 Number: 1 Page: 46 – 52.
82. Marilyn M Helms, Lawrence P Ettkin, Sharon Chapman (2000). "Supply chain forecasting –
Collaborative forecasting supports supply chain management.‖ Business Process Management
Journal, Volume:6 Number: 5 Page: 392 – 407.
83. Mark Peterson, Jeffrey E McGee (2000). ―Survivors of "W-day": an assessment of the impact of
Wal-Mart's invasion of small town retailing communities.” International Journal of Retail &
Distribution Management, Volume: 28 Number: 4 Page: 170 – 180.
84. McCracken, G. (1988), ‗Culture and consumption‘, University Press, Bloomington, IN.
232
85. Melih Kirlidog (1996). ―Information technology transfer to a developing country.‖ Information
Technology & People, Volume: 9 Number: 3 Page: 55 – 84.
86. Michael J Gallivan, Jim Eynon, Arun Rai (2003). ―The challenge of knowledge management
systems: Analyzing the dynamic processes underlying performance improvement initiatives.‖
Information Technology & People, Volume: 16 Number: 3 Page: 326 – 352.
87. Michael S Spencer, Dale S Rogers, Patricia J Daugherty (1994). "JIT Systems and External
Logistics Suppliers.‖ International Journal of Operations & Production Management, Volume:
14 Number: 6 Page:60 -- 74.
88. Mittal, Banwari and Lassar, Walfried M (1996). ―The Role Modeling.pdf, [accessed 10 June,
2005].
89. Moorman, Christine; Deshpande, Rohit and Zaltman, Gerald (1993), ―Factors Affecting Trust
marketing Research Relationships,‖ Journal of Marketing, 57 (January). 81-101.
90. Morgan R.M. and Hunt S.D. (1994), ―The Commitment-Trust theory of relationship marketing,”
Journal of Marketing, 58. 20-38.
91. Navdeep Aggarwal, Raghbir Singh (2004). "Market orientation in Indian organizations: an
empirical study.‖ Marketing Intelligence & Planning, Volume: 22 Number: 7 Page: 700 – 715.
92. Neelam Kinra (1995). "Strategic dimensions in marketing planning: large versus small/medium
companies in the Indian television market.‖ Marketing Intelligence & Planning Journal, Volume:
13 Number: 4 Page: 34 – 44.
93. Nunnally, J C (1978). ―Psychometric Theory‖, Second (1996). ―A Measure of Service Quality
for Retail Stores.
233
94. Nynke Faber, Rene Marinus, B.M. de Koster, Steef L van de Velde (2002). "Linking warehouse
complexity to warehouse planning and control structure: An exploratory study of the use of
warehouse management information systems.‖ International Journal of Physical Distribution &
Logistics Management, Volume: 32 Number: 5 Page: 381 – 395.
95. O‘Kelly, Morton E. ―retail market share and saturation.‖ Journal of retailing and consumer
services 8, no. 1 (2001), pp. 37-45.
96. Onkvisit, Sak and Shaw, John (1987), ―Self-Concept and Image Congruence: Some Research
and Managerial Implications,” Journal of Consumer Marketing, 4 (Winter). 13-23.
97. Oumlil, A. Ben; Erdem, Orhan (1997). ―Self-Concept By Gender: A Focus on Male-Female
Consumers,‖ Journal of Marketing Theory & Practice, 5 (1). 7-14.
98. Peter Gilmour (1999). ―A strategic audit framework to improve supply chain performance.‖
The Journal of Business and Industrial Marketing, Volume: 14 Number: 5 Page: 355 – 366.
99. Philip R.S. Wilson, Steve J Fathers (1989).‖Distribution - The Contract Approach.‖ International
Journal of physical Distribution & Logistics Management, Volume: 19 Number: 6.
100. Piyush Kumar Sinha, Arindam Banerjee (2004). "Store choice behaviour in an evolving
market.‖ International Journal of Retail & Distribution, Volume: 32 Number: 10 Page: 482 –
494.
101.
Porter, Michael. ―Strategy and Internet.‖ Harvard Business Review, March 2001, pp. 63-78.
102.
Quinn, Bill. How Wal-Mart is destroying America (And the world): And what you can do
about it. Ten speed Press, 2000.
103.
Redding, S. Gordon and Ng Michael (1982), ―The Role of ―Face‖ in the Organizational
Perceptions of Chinese Managers,‖ Organization Studies, 3 (3). 201-219.
234
104.
Reed Moyer (1991). "A bargain theory of pricing.‖ European Journal of Marketing, Volume:
5 Number: 4 Page: 161 -- 167.
105.
Reichheld, Frederick F. ―Lead For Loyalty.‖ Harvard Business Review, July 2001, pp.14868.
106.
Remko I van Hoek, Alan Harrison, Martin Christopher (2001). ―Measuring agile capabilities
in the supply chain.‖ International Journal of Operations & Production Management,
Volume: 21 Number: 1 Page: 126 – 148.
107.
Richard P Vlosky, Paul M Smith, David T Wilson (1994). ―Electronic Data Interchange
Implementation Strategies: A Case Study.‖ The Journal of Business and Industrial
Marketing, Volume: 9 Number: 4 Page: 5 – 18.
108.
Ritu Lohtia, Ramesh Subramaniam (2000). ―Structural transformation of the Japanese retail
distribution system.‖ The Journal of Business and Industrial Marketing, Volume: 15
Number: 5 Page: 323 – 339.
109.
Robbins, S.P. (2001), Organizational Behaviour (9th ed.), New Jersey: Prentice-Hall.
110.
Romaniuk, Jenni and Bogomolova, Svetlana (2005). ―Variation in brand-trust scores,‖
Journal of Targeting, Measurement & Analysis for Marketing, 13 (June). 363-373
111.
Rotter, J.B. (1971), ―Generalized expectancies for interpersonal trust,‖ American Psychology,
26. 443-452.
112.
Rousseau, Denise M.; Sitkin, Sim B.; Burt, Ronald S. and Camerer, Colin (1998), ―Not So
Different After All: A Cross-Discipline View of Trust,‖ Academy of Management Review,
23 (July). 393-404.
113.
Rutner, Stephen M., and C. john Lanley, Jr ―The new dynamics of returns.‖
ReturnBuy.com/business, December 2000.
235
114.
S.M. Disney, D.R. Towill (2003). "Vendor-managed inventory and bullwhip reduction in a
two-level supply chain.‖ International Journal of Operations & Production Management,
Volume: 23 Number: 6 Page: 625 – 651.
115.
Samuel W Jimba (1999). ―Information technology and underdevelopment in the Third
World.‖ Library Review, Volume: 48 Number: 2 Page: 79 – 83.
116.
Sanjay K Bhattacharyya, Zillur Rahman (2003). "Why large local conglomerates may not
work in emerging markets.‖ European Business Review, Volume: 15 Number: 2 Page: 105 –
115.
117.
Sarah Jane Johnston (2004). ―What Drives Supply Chain Behavior?‖ Harvard Business
Review from
http://hbswk.hbs.edu/item.jhtml?id=4170&t=operations.
118.
Scardino, Emily. ―Fashions future. DSN retailing today, December 10, 2001.
119.
Schulz, David P. ―Diversity top 100 retailers: the nation‘s biggest retail companies‖.
120.
Shank, Matthew D. and Langmeyer, Lynn (1994), ―Does personality influence brand
image?” Journal of Psychology, 128 (March). 157-164.
121.
Sharon M Davidson, Amy Rummel (2000). ―Retail changes associated with Wal-Mart's entry
into Maine.‖ International Journal of Retail & Distribution Management, Volume: 28
Number: 4 Page: 162 – 169.
122.
Sirdeshmukh, Deepak; Singh, Jagdip and Sabol, Barry (2002), ―Consumer Trust, Value, and
Loyalty in Relational Exchanges,‖ Journal of Marketing, 66 (January) 15-37.
123.
Siriginidi Subba Rao (2000). "E-commerce: the medium is the mart.‖ New Library World,
Volume: 101 Number: 2 Page: 53 – 59.
236
124.
Sitkin and Roth (1993), ―Explaining the Limited Effectiveness of Legalistic ―remedies‖ for
Trust/Distrust,‖ Organization Science, 4(3). 367-392.
125.
Stephen J Arnold, John Fernie (2000). ―Wal-Mart in Europe: prospects for the UK.‖
International Marketing Review, Volume: 17 Number: 4 Page: 416 – 432.
126.
Stern, Neil Z, ―Tomorrow‘s hot retail ideas.‖ International trends in retailing, Arthur
Anderson. December 2000.
127.
Steve V Walton, Jatinder N.D. Gupta.(1999). ―Electronic data interchange for process change
in an integrated supply chain.‖ International Journal of Operations & Production
Management, Volume: 19 Number: 4 Page: 372 – 388.
128.
Sureshchander, G S; Rajendran, C and Kamalanaban, T J VIKALPA • VOLUME 32 • NO 1 •
JANUARY - MARCH 2007 25 Vikalpa, 29 (2), 25-37.
129.
Susan A Shaw, Donald J Nisbet, John A Dawson (2001). "Economies of Scale in UK
Supermarkets: Some Preliminary Findings.‖ International Journal of Retail & Distribution
Management, Volume: 15 Number: 3 Page 272—280.
130.
Tang, Fang-Fang, and Xiaolin Xing. ―Will the Growth of Multi-Channel retailing diminish
the pricing of efficiency of the Web?” journal of retailing 77 (2001), pp.291-305.
131.
Teven and McCroskey (1997), ―The Relationship of perceived teacher caring with student
learning and teacher evaluation,‖ Communication Education, 46. 1-9.
132.
Tim McLaren, Milena Head, Yufei Yuan (2002). "Supply chain collaboration alternatives:
understanding the expected costs and benefits.‖ Internet Research: Electronic Networking
Applications and Policy, Volume: 12 Number: 4 Page: 348 – 364.
237
133.
Toni M. Somers a, Klara G. Nelson b (2003). ―The impact of strategy and integration
mechanisms on enterprise system value.‖ European Journal of Operational Research,
Volume 5 Number 4 Page 211 – 219.
134.
Tylor, Don, and Jeanne Smaling Archer. ―Top 100 Retailers.‖ Stores, August 2001. Up
against the Wall-Marts: How your business can prosper in the shadow of the retail giants.
135.
Warrington, Traci B.; Abgrab, Nadia j.; Caldwell, Helen M. (2000). ―Building Trust To
Develop Competitive Advantage In E-Business Relationships,‖ Competitiveness Review, 10
(2). 160-168.
136.
Zeithaml, Valarie A.; Berry, Leonard L. and Parasuraman A. (1996), ―The Behavioural
Consequences of Service Quality,‖ Journal of Marketing, 60 (April). 31-46.
137.
Zhenxin Yu, Hong Yan, T.C. Edwin Cheng (2001). "Benefits of information sharing with
supply chain partnerships.‖ Industrial Management & Data Systems, Volume: 101 Number: 3
Page: 114 – 121.
…………………………………………………………………………………………………………..
238
Books & Magazines
1. Marketing Management by Lamb, Hair, McDaniel 7th edition Thomson
Southwestern.
2. Marketing Management by Philip Kotler 11th edition PHI
3. Marketing Research an applied orientation by Naresh K. Malhotra 4th edition PHI.
4. Retailing by Patrick M. Dunne, Robert F. Lusch and David A. Griffith 4th edition
Thomson Southwestern.
5. Retailing Management by Levy and Weitz 5th edition TATA McGraw-Hill
edition.
News Papers
1. ―Consumers will benefit from FDI in retailing‖ Times Of India Times Ascent Dated
30/11/05.
2. ―In this booing market, confusion is small investors‘ buzzword‖ By: B. Sunesh Times
Of India Dated 29/09/05
3. ―Reliance hits retail highway‖ Times Of India Dated 18/09/05.
4. India needs FDI in Retail by Sauvik Chakraverti Times Of India Dated 26/10/05.
239