docFAALİYET RAPORU ANNUAL REPORT (2003
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FAALİYET RAPORU ANNUAL REPORT (2003
T.C. PTT GENEL MÜDÜRLÜÐÜ REPUBLIC OF TURKEY GENERAL DIRECTORATE OF PTT FAALÝYET RAPORU ANNUAL REPORT (2003-2004) Araþtýrma Planlama Koordinasyon Dairesi Baþkanlýðý Research Planning Coordination Department 1 GAZÝ MUSTAFA KEMAL ATATÜRK 2 ÝBRAHÝM ÞAHÝN YÖNETÝM KURULU BAÞKANI GENEL MÜDÜR CHAIRMAN OF THE BOARD AND DIRECTOR GENERAL Ýletiþim ve bilgi teknolojilerinin inanýlmaz geliþmeler kaydettiði günümüzde, geliþmiþlik düzeyine baðlý olmaksýzýn tüm ülkeleri ve ekonomileri önemli derecede etkileyen, bilgi akýþýný ülkelerarasý boyutlara taþýyan ve dünya dengelerinin yeniden tanýmlanmasýný gerektiren köklü bir dönüþüm ve deðiþim süreci yaþanmaktadýr. In our age, information technologies have been advanced incredibly. Radical transformation and change process which affect considerably all the countries and their economies, regardless of their development level, bring the flow of information to the worldwide and require the redefinition of the worlds balances. Bilim ve teknolojilerdeki bu geliþmelerin haberleþme alanýna uygulanmasýyla haberleþme araçlarý günümüzdeki çeþitliliðe ve yaygýnlýða eriþmiþ ürün yelpazesi üretim hacmi ve tasarýmýnýn geliþtirilmesi ile esneklik yoluyla rekabetin önü açýlmýþtýr. Thanks to the use of these scientific and technological developments in the field of communications, the means of communications have become now varied and widespread and due to the progress in product range, volume, design, the competition has been grown. 3 Haberleþme hedeflerinin her türlü hizmet anlayýþýný çok yönlü karþýlayabilmesi için çaðýmýzýn ihtiyacý olan ve hýzla deðiþen ana unsurlara günün teknolojisi uygulanarak beklenen kalite standartlarýna ulaþýlmasýna çalýþýlmaktadýr. The studies on the achievement of targeted quality standards are being carried out by using todays technology for basic elements which are the requirements of our age and which change quickly in order to make the communicational targets and to meet the service understanding of any kind in every aspect. Müþteri isteklerinin hizmet özelliklerine dönüþtürülebilmesine yönelik arzulanan ve seçilen kalite düzeyi , Kuruluþumuzun stratejik bir kararýdýr. The desired and selected quality level aiming at the transformation of the customers demands into service qualifications is our strategic decision. Ülkemizin ekonomik geliþmesine katkýda bulunabilmek amacýyla Hizmette Sýnýr Yoktur felsefesini hayata geçirmeye çalýþan , sürekli geliþtirilen otomasyon aðý kaliteli personeli ve tüm teknik donanýmlarý ile geliþmiþ ülkelerde uygulanan modern posta hizmetlerinden halkýmýzýn yararlandýrýlmasý düþünülerek yapýsal deðiþiklikler süratle uygulamaya konulmaktadýr. The structural changes which will enable the citizens to benefit from the modern postal services offered in the developed countries and from the continuously developing automation network with its qualified personnel and all its technical hardware which tries to bring into life the philosophy of limitless service are put into practice immediately in order to contribute to the economical development of Our Country. Artýk günümüzde ülkelerin ve endüstrilerin geliþmiþlik düzeyinin ve rekabet gücünün deðerlendirilmesinde en önemli unsurlardan biri sürat ve güvendir. Bu nedenle endüstrilerin temel amacý rekabette üstünlük saðlamak için daha fazla mal ve hizmet üretmekten, daha hýzlý, daha güvenli mal ve hizmet üretimine kaymaktadýr. In these days most important elements for considering the development level and competition power of the countries and industries are speed and trust. So the basic aim of the industries is to shift from production of more goods and services to production of speedier, more secure goods and services in order to be superior in the competition. Ülke ekonomisinin mevcut yapýsý göz önüne alýndýðýnda sadece yürütülen posta ve telgraf hizmetleri ile deðil yürütülen finansal iþlemlerin farklý ürün ve hizmette uzman finansal kuruluþlarýn desteði eþliðinde çeþitlendirilmesi ve hükümet politikalarý doðrultusunda sosyo-ekonomik yapýya katma deðer saðlamasý gerekmektedir. When the current structure of Our Countrys economy is taken into consideration, besides the basic postal and telegraphic services, the financial transactions carried out in collaboration with the financial organisations in accordance with the governmental policies should be diversified in order to provide added value to the socio-economic structure. Bu baðlamda toplumun her kesiminin güvenine mazhar olmuþ Kuruluþumuz posta lojistik faaliyetlerine aðýrlýk vererek kurumsal kimliðini de yenileme yolunu seçmiþtir. In this context, Our Administration which achieved the trust of all segments in the society has chosen the way of renewing the organisational identity by focusing on postal logistics activities. Böylece ülkemizdeki ekonomik geliþmelere paralel olarak tek bir Tahsilat Merkezi olmak ve küçülerek büyümek isteyen özel bankalarýn güvenilir u ç n o k t a l a r ý n ý o l u þ t u r m a k a m a ç l a n m ý þ t ý r. Thus as PTT Administration, it is aimed to become the trusted extreme branches of the private banks which want to grow by limiting their sizes and to become the sole collection centre parallel to the economical developments in Our Country. Bu kapsamda bankalarla iþbirliði çerçevesinde; Garanti Bankasý, Denizbank, Finansbank, Citibank, Koçbank, Türk Dýþ Ticaret Bankasý, C Kredi ve Kalkýnma Bankasý, Yapý Kredi Bankasý, Kuveyt Türk, Anadolu Finans Kurumu, Asya Finans Kurumu, Family Finans Kurumu gibi bazý banka ve finans kurumlarý ile anlaþma yapýlarak hizmetlerimizin geniþ kitlelere yayýlmasý ve bankacýlýk-nakit iþlemlerinde Pazar payýnýn artýrýlmasý saðlanmýþtýr. Diðer banka ve finans kurumlarýyla da görüþmeler sürdürülmektedir. Therefore, in the framework of the cooperation with the banks we have signed agreements with some of the banks and financial organisations like Garanti Bank, Denizbank, Finansbank, Citibank, Koçbank, Türk Dýþ Ticaret Bank, C Kredi ve Kalkýnma Bank, Yapý Kredi Bank, Kuveyt Türk, Anadolu Finance, Asya Finance, and Family Finance. So our services have spreaded to the wide masses of people and the market share in the banking-cash transactions have increased. The negotiations with the other banks and financial institutions still continue. 4 Tahsilat iþlemleri olarak; GSM Þirketleriyle iþbirliði kapsamýnda Telsim, Aria, Aycell, Turkcell ile yapýlan anlaþmalar sonucunda gelirimiz kayda deðer bir oranda artýrýlmýþ olup, Hazineye katma deðer saðlanmaya çalýþýlmaktadýr. In the scope of cooperation with GSM Operators as a result of the agreements signed with Telsim, Aria, Aycell and Turkcell, our revenue has increased considerably and it is aimed to provide added value to the Treasure with this increased revenue. Ayrýca çeþitli Kurum ve Kuruluþlarla da iþbirliði yapýlmýþ olup;Tedaþ Fatura Tahsilatý, Su fatura Tahsilatý, (Ýzmir) FLY Hava Yollarý Uçak Bileti Rezervasyon Ýþlemleri yapýlmakta, SSK ve Emekli Sandýðý emeklilerinin maaþlarý da Kuruluþumuzca ödenmektedir. Also Our Administration has signed agreements with some institutions and organisations, to collect electricity and water bill collection, to make Fly Airlines Ticket Reservations and to pay the pensions of Social Securities Institution and Retiree Fund. Ülke genelinde Toplu Gönderilerin çok daha hýzlý ve ucuz iletilmesi, elektronik ticaretin gerektirdiði lojistik desteðin güvenilir bir biçimde saðlanabilmesi için en uygun modeller incelenerek özel sektör iþbirliði ile PTT Lojistik (Koli-Kargo) alanýnda yeni atýlýmlara baþlanacaktýr. In order to distribute the bulk mail items more cheaply and speedily all across the Country and to provide the logistic support required by electronic trade reliably, the new projects will be started in the scope of PTT Logistics (Parcel-Cargo) by choosing the most suitable models in collaboration with the private sector. PTTde mevcut potansiyelin ve bilgi birikiminin gelecek yýllarda da baþarýyý saðlayacaðýna ve gerek yatýrým gerekse iþletme hizmetlerinde kalite, güven ve zaman üçlüsünü en uygun noktada buluþturacaðýna inanmaktayým. I believe that the existing potential and accumulated information of PTT will bring success in the following years and in both investment and operational services PTT will make quality, trust and time join in the most suitable point. Posta ve Telgraf Teþkilatýnda sürekli yenilikler peþinde olan, üreten ve hizmette sýnýr tanýmayan personelimiz gerçekleþtirecekleri hedefleri ile ülkemize katkýda bulunmaya devam edecektir. Bu görüþü benimseyen her kademe ve görevdeki personelimize teþekkür ediyor, çalýþmalarýnda baþarýlar diliyorum. Our staff, who follow the innovations, produce continuously and who have no limits in services will continue to contribute to Our Country, with their targets to be realised. I thank to all of our personnel at each degree and duty who adopt this view and wish success to them. Ýbrahim ÞAHÝN Yönetim Kurulu Baþkaný Genel Müdür Chairman of the Board and Director General 5 YÖNETÝM KURULU BOARD OF MANAGEMENT Ýbrahim Þahin Yönetim Kurulu Baþkaný Genel Müdür Chaýrman of The Board And Dýrector General OSMAN TURAL DÇ. DR. E.ETHEM ATAY 6 GENEL MÜDÜR YARDIMCILARI ASSISTANT DIRECTORS GENERAL MEHMET HABÝB SOLUK HÜSEYÝN BALCI 7 Savunma Sekreterliði Secretariat of Defence Teftiþ Kurulu Baþkanlýðý Department of Inspection Hukuk Müþavirliði Legal Affairs Department Basýn Yayýn ve Halkla Ýliþkiler Müþavirliði Press and Publýc Relations Department Muh. ve Finansman Dairesi Baþkanlýðý Account and Finance Department Personel D. Baþkanlýðý Department of Personnel Genel Müdür Yardýmcýsý Assistant Director General Posta Telgraf Dairesi Baþkanlýðý Department of Post and Telegraph Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý Health and Social Affairs Department APK Dairesi Baþkanlýðý Research Planning and Coordination Department Ýdari Ýþler Dairesi Baþkanlýðý Administrative Affairs Department YÖNETÝM KURULU BOARD OF MANAGEMENT Genel Müdür Yardýmcýsý Assistant Director General GENEL MÜDÜR DIRECTOR GENERAL Malzeme Dairesi Baþkanlýðý Material Department Teknik Ýþler ve Otomasyon D.Bþk Department of Technical Affairs and Automation Yapý Ýþleri Dairesi Baþkanlýðý Department of Construction Genel Müdür Yardýmcýsý Assistant Director General Parasal Posta Ýþletme Dairesi Baþkanlýðý Postal Financial Department Uluslararasý Ýliþkiler Dairesi Baþkanlýðý Department of International Relations Eðitim Dairesi Baþkanlýðý Training Department BAÞMÜDÜRLÜKLER - PRÝNCIPAL DIRECTORATES MÜSTAKÝL ÜNÝTELER - INDEPENDENT UNITS 8 PTT BAÞMÜDÜRLÜKLERÝ PRINCIPAL DIRECTORATES OF PTT ADANA ADIYAMAN AFYON AÐRI AMASYA ANKARA ANTALYA ARTVÝN AYDIN BALIKESÝR BÝLECÝK BÝNGOL BÝTLÝS BOLU BURDUR BURSA ÇANAKKALE ÇANKIRI ÇORUM DENÝZLÝ DÝYARBAKIR EDÝRNE ELAZIÐ ERZÝNCAN ERZURUM ARDAHAN ESKÝÞEHÝR GAZÝANTEP GÝRESUN GÜMÜÞHANE HAKKARÝ HATAY ISPARTA ÝÇEL ÝST. AND. YAK. (Ýst. Ant. Side) ÝST. AVRP. YAK. (Ýst. European Sýde) ÝZMÝR KARS KASTAMONU KAYSERÝ KIRKLARELÝ KIRÞEHÝR KOCAELÝ KONYA KÜTAHYA MALATYA MANÝSA K. MARAÞ MARDÝN MUÐLA MUÞ IGDIR NEVÞEHÝR NÝÐDE ORDU RÝZE SAKARYA SAMSUN SÝÝRT SÝNOP SÝVAS TEKÝRDAÐ TOKAT TRABZON TUNCELÝ Þ.URFA UÞAK VAN YOZGAT ZONGULDAK AKSARAY BAYBURT KARAMAN KIRIKKALE BATMAN ÞIRNAK BARTIN KÝLÝS OSMANÝYE POSTA ÇEKLERÝ BAÞMÜDÜRLÜÐÜ POST CHEQUES MÜSTAKÝL ÜNÝTELER INDEPENDENT UNITS ANKARA EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ANKARA Training Center ÝSTANBUL EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ÝSTANBUL Training Center SANATORYUM VE HASTANE BAÞHEKÝMLÝÐÝ Sanatorium Hospital HAVALE KONTROL MRK. MÜDÜRLÜÐÜ Money Order Exchange and Control Center DEÐERLÝ KAÐITLAR DEPO MÜDÜRLÜÐÜ Directorate Of Valuable Papers KEFALET SANDIÐI MÜDÜRLÜÐÜ Caution Fund Center LARA EÐÝTÝM VE DÝNLENME TESÝSLERÝ MÜD. Lara Training Center ERDEK EÐÝTÝM VE DÝNLENME TESÝSLERÝ MÜD. ERDEK Training Center ANKARA DEPO MÜDÜRLÜÐÜ Directorate of Ankara Warehouse 9 POSTA HÝZMETLERÝ POSTAL SERVICES Posta hizmetlerinin ülkemizin sosyo-ekonomik ve kültürel geliþmesindeki önemi dikkate alýnarak posta servislerinden beklenen sürat, emniyet ve düzenli çalýþma ortamýnýn saðlanabilmesi için her yýl sürdürülmekte olan çalýþmalara 2003 yýlýnda da devam edilmiþtir. The studies in order to achieve speed, security, and regular working atmosphere expected at the postal services were continued in 2003 considering the importance of the postal services in the socioeconomical and cultural development of our country. Hizmetlerimizin geliþen teknolojiye paralel olarak adil, süratli, kaliteli, etkili ve verimli bir þekilde yerine getirilmesini teminen yürürlükteki yönetmeliklerimizde sürekli düzenlemeler yapýlmaktadýr. Amendments are made continuously at the regulations in force in order to enable that our services are offered fairly, speedily, with quality and efficiently parallel to developing technology. Bu kapsamda Kuruluþumuzca; Mektup Postasý Gönderileri, Ücret Ödeme Makineleri, PP (Ücreti Peþin Alýnmýþtýr) Gönderileri, Yurtiçi ve Yurtdýþý Posta Kolileri, Yönetmelikleri ile Toplu Gönderiler Ücret Ýndirim ve Posta Ýhaleleri Yönergelerinde münferit, Yurtiçi ve Yurtdýþý Acele Posta Gönderileri, PTT Acentelikleri, Posta Pulu Satýcýlýklarý, Yönetmelikleri ile Tele-Post (faks) Hizmeti Yönergesi tamamen deðiþtirilmiþtir. In this context; several amendments have been made in the Regulations of Letter Post Items, Franking Machines, PP Items, Domestic Parcels and in the Directives of Bulk Mail Discount and Postal tenders and the Regulations of Domestic EMS Items, PTT Agencies, Postal Stamps Selling and Tele-Post Directive have been re-prepared. Posta Ýþletme hizmetlerinde meydana gelebilecek aksaklýklarý tespit etmek ve gerekli tedbirleri almak, posta sevk ve daðýtýmýna sürat kazandýrmak amacýyla zaman zaman deðiþik kontrol ve metotlar geliþtirilerek 2003 yýlýnda da etkin ve sürekli çalýþmalar yapýlmýþtýr. In order to determine the potential problems of postal services, take the necessary actions and accelerate the transportation and distribution of mail items, efficient and continuous studies were conducted in 2003 by developing different quality control methods from time to time. Yurtiçinde bir gönderinin il ve ilçe merkezleri arasýnda 1-2 gün, Ýlden Ýle ise en geç 2. gün daðýtýmýnýn yapýlmasý hedeflenmektedir. Posta ulaþým sürelerinin daha da iyileþtirilmesini teminen Baþmüdürlükler arasý kalite kontrol çalýþmalarýna etkin ve sürekli bir þekilde devam edilmiþtir. It is targeted that a domestic item is delivered in 1-2 days between the provinces and towns and in the second day at the latest between provinces. In order to improve delivery time the quality control studies among the regional directorates have been realised efficiently and continuously. Ankara, Ýzmir, Ýstanbul Avrupa ve Anadolu Yakasý Posta Ýþleme Merkezlerinde mevcut olan ve operatör vasýtasý ile mektup üzerindeki posta kod numaralarýný bilgisayara kaydetmek suretiyle çalýþan otomatik mektup ayýrým sistemine (OMAS) ilave olarak Ankara ve In addition to the Automated Mail Sorting Machine (AMSM) which operates as recording the postal code numbers on the letters to a computer by an operator and which exists in Ankara, Ýzmir, Istanbul Anatolian and European Sides Mail Sorting Centers optical 10 Ýstanbuldaki sistemi daha modernize bir yapýya kavuþturmak amacýyla mektup üzerindeki posta kodlarýný otomatik olarak okuyan ve OCR/CS olarak adlandýrýlan optik okuyuculu ayýrým sistemleri faal olarak kullanýlmaktadýr. character reader sorting machines, called OCR/CS, are used to modernise the systems in Ankara and Istanbul. 2004 Yýlý Yatýrým programýnda yer alan ve otomasyon projesinin 2. aþamasý olarak faaliyete geçirilmesi planlanan Kayýtlý Posta Hizmetlerinin Otomasyonu Projesinin hayata geçirilerek paralý posta hizmetlerinde (Çek ve Havalelerde) olduðu gibi Mektuplar, Acele Posta Gönderileri, Koli ve Teblið evraký gibi her türlü kayýtlý posta gönderilerinin de kabul iþleminden teslim aþamasýna kadar olan her evresi b i l g i s a y a r o r t a m ý n d a t a k i p e d i l e b i l e c e k t i r. When the second stage of the registered postal items automation project which is included in the 2004 investment plan is realised, just as postal financial products; registered letters, EMS items, parcels and notifications will be traced from the acceptance to the delivery. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul Anadolu, Avrupa Yakasý ve Van Posta Ýþleme Merkezleri hizmet vermektedir. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Istanbul European and Anatolian Sides and Van Sorting Centres are in service. Ayrýca Bakýrköy Daðýtým Toplama Merkezi, Konya PÝM ve Diyarbakýr PÝM binasý ihale edilecek binalar kapsamýnda bulunmaktadýr. Furthermore, buildings of Bakýrköy Distribution and Collection Centre, Diyarbakýr Sorting Centre and Konya Sorting Centre will be tendered. KABUL EDÝLEN YURTÝÇÝ MEKTUP VE KOLÝ POSTASI - ACCEPTED INLAND LETTER AND PARCELPOSTS (Bin)(Thousand) 1999 2000 2001 2002 2003 2004 Program Programme MEKTUP- LETTER KOLÝ - PARCEL 985551 947 966604 785 2003 yýlýnda yurtiçi mektup postasý gönderileri trafiði 881 milyon 669 bin, yurtiçi koli trafiði ise 935 bin adet olmuþtur. 806939 795 903024 859 881669 935 917850 910 In 2003, the traffic of domestic letters was 881 million and 669 thousand, the traffic of domestic parcels was 935 thousand. 11 KABUL EDÝLEN YURTÝÇÝ HABERLEÞME MADDELERÝ ACCEPTED INLAND PRÝNTED COMMUNÝCATION MATTERS 2000 MEKTUP/Letters 2003 81 2004 1999 Program DÝÐERLERÝ/Others Programme 788 788 743 674 121,9 768,1 2002 113,5 761,2 2001 141,8 168,6 638,3 637,6 329 616,3 369,2 1999 SERVÝCES 795,9 (Milyon) (Million) ACELE POSTA SERVÝSÝNE AÇIK YERLER REPLACEMENTS OPEN FOR URGENT DELÝVERY POSTAL 81 81 2000 2001 ÝL/Provencial Capital City 81 81 2002 788 788 2003 ÝLÇE/Country 81 2004 Program Programme Posta Telgraf hizmetlerine ait Ücret Tarifesi ve Posta Ýstatistikleri ile diðer faaliyetlere ait bilgilere bilgisayar ortamýnda Ýdaremizin www.ptt.gov.tr web adresinden u l a þ m a i m k a n ý s a ð l a n m ý þ t ý r. The information of tariffs and postal statistics and other activities can be reached from www.ptt.gov.tr Posta kod kullanýmý bu yýl içerisinde % 57 seviyesine ulaþmýþtýr. Posta Kodlarýný telefonla öðrenme hizmeti veren 119 Posta Kodu Danýþma Servislerine ilave olarak www.ptt.gov.tr web adresinden de öðrenebilme imkaný getirilmiþtir. The usage of postal code increased up to 57% this year. Postal codes can be learned from the web address www.ptt.gov.tr, in addition to call centre 119. Ýstanbul Ýlinin Posta Kod numarasý 34, Osmaniyenin 80 ve Düzcenin de 81 rakamý ile baþlayacak þekilde Posta Kodlarý yeniden düzenlenerek uygulamaya konulmuþtur. Postal code of Istanbul changed as starting with 34, Osmaniye with 80 and Düzce with 81. Acele Posta servisi ( APS) 81 il, 989 Merkez ve 647 Þube olmak üzere toplam 1717 iþyerimizde hizmet vermekte olup, 2003 yýlýnda yurtiçinde 8 Milyon 437 bin adet Acele Posta Gönderisi kabul edilmiþtir. Express Mail Service (EMS) was provided in 81 provinces and 1717 post offices (989 post offices and 647 branch offices) in 2003. 8 million and 437 thousand express mail items were accepted within the country. Ayrýca halkýmýza süratli hizmet sunmanýn yanýnda, hizmetin daha güvenli hale getirilmesi ve Kuruluþumuz gelirlerinin de artýrýlmasý amacýyla Sigortalý Acele Posta Gönderisi hizmeti de verilmektedir. Besides providing a fast service, Insured Express Mail Service has been launched in order to offer more secure services. Sigortalý APG hizmeti ile APS ye açýk merkezlere gönderilen ve elinde bulunduranýn faydalanabileceði altýn, gümüþ, mücevher gibi deðerli maddelerin , bono, senet, çek, tahvil gibi deðerli kaðýtlarýn ve uçak, tren vapur ve milli piyango bileti gibi deðerli kaðýtlarýn alýcýlarýna tam bir güvence ile ulaþtýrýlmasý saðlanmýþtýr. Thanks to Insured EMS, valuable articles like gold, silver, jewels, and bonds, shares, cheques and securities, plane, train, ship and lottery tickets payable to bearer can be forwarded and delivered to their addressees securely. 12 Ticari eþya, doküman ve hediyelik eþyanýn kapýdan kapýya teslimine imkan saðlayan ALO-POST Servisi Ankara, Ýstanbul ve Ýzmir þehirleri belediye hudutlarý ile bu iller arasýnda hizmet vermeye devam etmekte olup, 2003 yýlýnda 9464 adet gönderi kabul edilmiþtir. Alo Post service which enables door-to-door delivery in the boundaries of Ankara, Istanbul and Ýzmir Municipalities for commercial goods, documents and souvenirs is being offered and 9464 items were accepted in 2003. Alo-Post gönderisi yollamak isteyen göndericilerin Alo-Post servisini sadece 169 Nolu telefonla aramalarýnýn yanýsýra ayný zamanda internetten de kabul sipariþi verebilmesi ve müþteriler tarafýndan internetten takip edilmesi iþlemi Ankara, Ýstanbul ve Ýzmir illerinde Aðustos 2003 tarihinden itibaren yapýlmaktadýr. Our customers have been forwarding Alo-Post items by calling 169 Alo-Post Service as well as by giving an order via internet and have been tracking these items on internet in Ankara, Ýstanbul and Ýzmir since August 2003. 2003 yýl sonu itibariyle Kuruluþumuz hizmetlerinin 1068 merkez, 1954 þube, 1399 acente olmak üzere toplam 4421 iþyerinde verilmesi saðlanmýþtýr. By the end of 2003, Our Organisation has offered its services in 1068 centres, 1954 branches and 1399 agencies, in total 4421 post offices. KÝÞÝ BAÞINA MEKTUP POSTASI GÖNDERÝLERÝ TOPLAM PTT ÝÞYERLERÝ SAYISI LETTER POSTAL DISPATCHES PER\PERSON TOTAL NUMBER OF PTT OFFICES (Adet) (Number) 13631 15,3 15 5605 4563 4471 4421 2000 2001 2002 2003 13 4381 1999 1999 13 13 12 2000 2001 2002 2003 2004 2004 Program Programme Program Programme Piyasada rekabet koþullarýna uygun þekilde hizmet verebilmek amacýyla; Posta tekeli kapsamýnda olmayan, Koli, Acele Posta Gönderisi, Küçük Paket ve kitap, gazete, dergi ve broþür gibi basýlmýþ kaðýtlara, ayný anda ve ayný gönderici tarafýndan tarifesinde belirtilen sayýdan az olmamak koþuluyla postaya verilmeleri halinde ücret indirimi uygulanmasýný saðlayan Toplu Posta Gönderileri Ücret Ýndirimi Yönergesi uygulanmaktadýr. In order to offer postal services in the market according to the conditions of competition; Bulk Postal Items Price Discount Tariff, which provides price discount for Parcels, EMS Items, Small Packages, not subject to the postal monopoly, and printed papers like book, newspaper, magazine, and brochure, on condition that they be posted by the same sender, in the same mail and with a number prescribed in the tariff; is being applied. POSTA HATLARI - POSTAL LINES 1999 2000 2001 2002 2003 2004 Program Programme (Km) KARA YOLU -HIGHWAY 110225 93786 86268 82761 77801 86905 DEMÝR YOLU -RAILWAY 10 10 10 10 10 10 HAVA YOLU - AIRLINE TOPLAM - TOTAL 20791 20791 20791 20791 20791 20791 131026 114587 107069 103562 98602 107706 Birçok Avrupa ülkesinde uygulanmakta olan Katalogla Mal Satýþý sisteminin Ülkemizde uygulanmasýna imkan saðlanmýþtýr. Söz konusu hizmetin firma ve þirketlerle anlaþma yapýlarak yaygýnlaþtýrýlmasýna çalýþýlmaktadýr. The service of sales by catalogue which is very widespread in most of the European countries has been started to be implemented in our country as well. Studies to expand this service, are still continuing. 13 Köylerde yaþayan vatandaþlarýmýza süratli ve daha düzenli posta hizmeti sunulmasý amacýyla Motorize Köy Posta Daðýtým Hizmeti arazi, yol ve iklim durumu müsait olan yerlerde uygulanmakta olup, Ülkemiz genelinde 155 adedi Ýdaremize ait, 347 adedi kiralýk taþýt olmak üzere toplam 502 taþýtla 23 533 köye haftada 1 veya 2 seferli olmak üzere motorize daðýtým hizmeti yapýlmaktadýr. In order to provide a faster and a more organised postal service for the citizens living in the villages, motorised delivery service is being offered where road and climate conditions are suitable. This service is being offered once or twice a day in 23,533 villages by 502 vehicles, 155 of which belong to our administration and 347 are rented. POSTA HATLARINA ÖDENEN - AMOUNT PAID FOR POSTAL TRANSPORTATION (Bin TL.) - (Thousand TL.) KARA YOLU - HIGHWAY DEMÝR YOLU - RAILWAY HAVA YOLU - AIRLINE TOPLAM - TOTAL 1999 2000 2001 2002 2003 2004 Program Programme 5518371866 7411148949 11696530769 9291028414 9516817764 9800000000 32955275 185197 280348 384515 414876 622000 652373017 1351527116 1358434618 1741315083 1442136180 2565096000 6203700158 8762861262 13055245735 11032728012 10959368820 12365718000 (Adet)(Number) MERKEZ-CENTRAL OFFICES ÞUBE-BRANCH OFFICES ACENTE-AGENCIES TOPLAM-TOTAL PTT ÝÞYERLERÝ - PTT OFFICES 1999 2000 2001 1143 2543 9945 13631 1114 2376 2115 5605 14 1094 2151 1318 4563 2002 2003 1084 2051 1336 4471 1068 1954 1399 4421 2004 Program Programme 1048 1861 1472 4381 TELGRAF HÝZMETLERÝ TELEGRAPH SERVICES - Yurtiçi Telgraflar; 2003 yýl sonu itibariyle Telem hizmetine açýk iþyeri sayýsý 704 adettir. The number of post offices available for Telem communication was 704 as of the end of the year 2003. TELEM VE GENTEKS'E AÇIK ÝÞYERÝ SAYISI YURTÝÇÝ TELGRAF TRAFÝÐÝ OFFICES OPEN FOR TELEX AND GENTEX SERVÝCES 737 INLAND TELEGRAM TRAFFÝCS (Milyon Adet) (Numbers In Millions) 736 736 718 694 704 1,5 1,8 1,7 1,6 1,6 1,2 205 205 205 219 235 245 0,3 1999 2000 2001 2002 TELEME AÇIK ÝÞYERÝ / Offices Open for Telex Services 2003 0,2 0,2 0,2 0,2 0,2 2004 Program Programme 1999 2000 NORMAL/Ordinary GENTEKSE AÇIK ÝÞYERÝ/Offices Open for Gentex Services 2001 2002 2003 ACELE+YILDIRIM/Urgent+Very Urgent 2004 Program Programme Genteks iþletmesine açýk iþyeri sayýsý 2003 Yýl sonu itibari ile 235e ulaþmýþtýr. Halen 939 iþyerimizde Telgraf Muhabere hizmeti verilmektedir. The number of post offices available for Gentex operation has reached 235 by the end of 2003. The telegraph service is offered in 939 post offices. Tele-Post trafiði 2003 yýlýnda 1 milyon 544 bin adet olmuþtur. 2003 yýlýnda 81 il, 1110 ilçe ve bucak olmak üzere toplam 1191 iþyerimizde Tele-Post hizmeti verilmiþtir. Domestic Tele-Post traffic reached 1 million 544 thousand as of 2003. In 2003, Tele-Post service was offered in 1,191 post offices in total, 81 of which are in the provinces and 1110 of which are in the districts. Yurtiçi telgraf trafiði , 2003 yýlýnda 1 milyon 893 bin adet olmuþtur. Domestic telegraph traffic was 1 million 893 thousand in 2003. Telefaks abonelerinin telgraflarýný, muhaberedeki faksimil cihazýna iletmelerini saðlayan Fakstel hizmeti halen 28 ilimizde verilmektedir. Fax-tel service, enabling the tele-fax subscribers to transfer their telegraphs to the facsimile device is offered in 28 provinces. TELEPOST HÝZMETÝ-TELEPOST SERVICE , 1999 2000 2001 2002 (Adet)(Number) ÝÞYERÝ SAYISI - NUMBER OF PTT OFFICES 847 1098 1141 1170 YURTÝÇÝ MEKTUP TRAFÝÐÝ 1025925 1198937 1721485 1815000 INTERNALTRAFFIC YURTDIÞI MEKTUP TRAFÝÐÝ 13490 4805 2382 1780 INTERNATIONALTRAFFIC 15 2003 2004 Program Programme 1191 1544000 1211 1750000 1488 2000 PARALI POSTA HÝZMETLERÝ POSTAL PAYMENT SERVICES 2003 yýlý sonunda otomasyona açýk merkez sayýmýzýn 710a ulaþmasý ile, Otomasyon sistemi belirli bir alt yapýya kavuþmuþtur. Otomasyon sistemi sayesinde posta çeki hesaplarýna para yatýrma veya hesaptan para çekme iþlemleri otomasyona açýk herhangi bir PTT merkezinden anýnda on-line olarak gerçekleþtirilebilmektedir. Posta Çekleri Baþmüdürlüðü ve otomasyona açýk iþ yerlerimizle bu sistem sayesinde hesap sahiplerine daha çaðdaþ ve kaliteli hizmet sunulmaktadýr. Automation system has reached a certain infrastructure in parallel with the number of automated post offices increased to 710 at the end of the year 2003. Owing to automation system, transactions of crediting or withdrawing postal cheque accounts can be realised instantly as on-line in any automated post office and more contemporary and qualified service is offered to our customers by the Regional Directorate of Postal Cheques and by the automated post offices. PTT Merkezlerinde otomasyon sistemiyle verilmekte olan parasal posta hizmetlerinin (havale, çek, telefon tahsilat, efektif ve tahsilat iþlemleri) þubelerde de yapýlabilmesi amacýyla gerekli yazýlým tamamlanmýþtýr. In order to carry out postal payment services (money order, cheque, telephone bill collection, cash and collection transactions) which are offered in post offices through automation system, necessary software has been completed for the branch offices. Programýn ülke genelinde sýkýntý yaþanmadan yaygýnlaþtýrýlmasý amacýyla uygulamaya pilot çalýþma olarak Ankara PTT Baþmüdürlüðü bünyesinde MTS üzerinden telefon tahsilat iþlemi yapan þubelerin de 18.08.2003 tarihinden itibaren paralý posta hizmetleri otomasyon ortamýnda verilmeye baþlanmýþ olup uygulama ülke geneline yaygýnlaþtýrýlacaktýr. In order to expand programme to all over the country without any problem; implementation has been started as a pilot study in branch offices collecting telephone bills via MTS of the Ankara PTT Regional Directorate as from 18.08.2003 by carrying out automated postal payment services. This implementation will be spreaded to all over the country. Kuruluþumuz ile Garanti Bankasý A.Þ. arasýnda imzalanan sözleþme uyarýnca Garanti Bankasý, Denizbank ve Alternatif Banka ait kredi kartý tahsilatý yaný sýra posta çeki yatýrma ve borç sorgulama y ö n t e m i y l e t a h s i l a t i þ l e m i y a p ý l m a k t a d ý r. In accordance with the agreement signed between our Administration and Garanti Bank, transaction of collection by crediting postal cheque account and by means of debt inquiry as well as collection of credit card debts belonging to Garanti Bank, Denizbank and Alternatif Bank are carried out. Kuruluþumuz ile Anadolu Finans Kurumu arasýnda otomasyona açýk merkezlerimizden Anadolu Finans Kurumu müþterilerine hesap açma, hesaplarýna para gönderme ve para çekme konusunda hizmet In accordance with the agreement signed between our Administration and Anadolu Finance Institution, services of opening an account, money transfer to the account and withdrawing money from 16 vermeye devam edilmektedir. Buna ilave olarak 25.09.2003 tarihinde yapýlan yeni bir sözleþme ile adý geçen Kuruma ait kredi kartý tahsilatýna da baþlanmýþtýr. the account are offered to the Anadolu Finance Institutions customers in our automated post offices. In addition to this, by a new agreement signed on 25.09.2003, it was started to collect credit card debts belonging to the said Institution. Bu kapsamda çalýþtýðýmýz kurumlara ilave olarak; Kuruluþumuz ile Citibank A.Þ. arasýnda kredi kartý tahsilatý, bireysel kredi tahsilatý, nakit yatýrma ve ödeme ile çek toplama iþlemleri konusunda 07.08.2003 tarihinde bir sözleþme imzalanmýþ olup, kredi kartý ve bireysel kredi tahsilatý iþlemlerine baþlanmýþtýr. In addition to the Institutions with which we work in this scope, a contract was signed between our Administration and Citibank on 07.08.2003 to collect credit card debts and individual credit debts, to pay as cash and to collect cheques. It was launched to collect credit card debts and individual credit debts. Kuruluþumuz ile Finansbank A.Þ. arasýnda kredi kartý tahsilatý konusunda 02.07.2003 tarihinde bir sözleþme imzalanmýþ olup, iþlemlere baþlanmýþtýr. For the collection of credit card debts, an agreement was signed between our Administration and Finansbank on 02.07.2003 and procedures were begun. Kuruluþumuz ile Asya Finans Kurumu A.Þ. Genel Müdürlüðü arasýnda 11.09.2003 tarihinde imzalanan sözleþme uyarýnca Þirkete ait baþvuru formu sözleþme vb evraklarýnýn iþ yerlerimize teslimi evrak toplama iþlemine, ayrýca, 29.09.2003 tarihinde imzalanan ek sözleþme ile kredi kartý tahsilatý, bireysel kredi tahsilatý nakit yatýrma ve ödeme iþlemlerine baþlanmýþtýr. In accordance with the contract signed between our Administration and General Directorate of Asya Finance Institution on 11.09.2003, it was commenced to deliver the documents; such as, application form, contract, etc. belonging to the Company to our post offices and to collect documents. Besides, by the supplementary contract signed on 29.09.2003, collection of credit card debts and individual credit debts, cash payment and payment transactions are ensured. Kuruluþumuz ile Kuveyt Türk Evkaf Finans Kurumu A.Þ. Genel Müdürlüðü arasýnda 19.11.2003 tarihinde imzalanan sözleþme uyarýnca Þirket adýna posta çeki hesabý açýlarak posta çeki vasýtasý ile hesap hareketlerinin düzenlenmesi ve iþleyiþ ilkelerinin belirlenmesi, Þirket müþterilerine hesap açma, hesaptan para ödeme, kredi kartý ve bireysel kredi tahsilatlarý, Þirket hesaplarýna nakit olarak gönderilmek istenen diðer bedellerin kabulünün yaný sýra Þirketin göstereceði kiþilere Þirket adýna nakit ödeme yapýlmasý, Þirkete ait çek, senet, deðerli evrak ile baþvuru formu, sözleþme v.b. evrakýn PTTye teslimine iliþkin iþlemler konusunda hizmet verilecektir. In accordance with the agreement signed between our Administration and General Directorate of Kuveyt Türk Evkaf Finance Institution on 19.11.2003, postal cheque account in the name of Company will be opened and by means of the postal cheque, account statements will be prepared and operation principles will be determined. Services of opening an account, payment from the account, collection of credit card debts and individual credit debts, acceptance of other amounts to be transferred, as cash, to the Companys accounts will be offered to the Companys customers. Moreover services of cash payment in the name of Company to the persons nominated by the Company, delivery of cheque, bond, valuable document, application form, contract, etc. belonging to the Company to post offices will be carried out. Ayrýca Kuruluþumuz ile Türk Dýþ Ticaret Bankasý A.Þ. ve Koçbank A.Þ. arasýnda da sözleþme imzalanmýþ olup, iþbirliði yapýlan banka ve finans kurumlarýný yaygýnlaþtýrmak amacýyla görüþmeler devam etmektedir. Besides, agreements were signed with Türk Dýþ Ticaret Bank and Koçbank. In order to increase banks and finance institutions with which we cooperate, negotiations continue. 17 Kuruluþumuz ile daha önce yapýlan Telsim, Aria ve Aycell arasýndaki sözleþmelere ilave olarak Turkcell Ýletiþim Hizmetleri A.Þ. arasýnda 07.08.2003 tarihinde imzalanan sözleþme uyarýnca Turkcell abonelerinin fatura ara ödeme, cari ödeme, taksitli ödeme ve faturalanmamýþ tutar bedellerinin otomasyona açýk merkez ve þubelerden tahsilatý yapýlmaktadýr. Ayrýca; 15.08.2003 tarihinde imzalanan ek sözleþme ile Turkcell tarafýndan belirlenmiþ 200 iþyerimizden POS cihazý üzerinden kontör yükleme iþlemlerine baþlanmýþtýr. In addition to the contracts which had been signed with Telsim, Aria and Aycell before, in accordance with the contract signed between our Administration and Turkcell Communication Services Coop. on 07.08.2003, services of payment of cellular phone bills and other debts, current payment, instalment payment and collection of the amounts not invoiced are offered to the Turkcells subscribers in the automated post offices and branch offices. Besides, by the supplementary contract signed on 15.08.2003, sale of phone cards via POS machine was launched in our 200 post offices which were determined by Turkcell. Deri Sanayicileri Sektörel Dýþ Ticaret A.Þ. arasýnda 28.03.2003 tarihinde imzalanan sözleþme uyarýnca yurt dýþýnda yerleþik T.C. ve yabancý uyruklu kiþilerin Türkiyede yapmýþ olduklarý alýþ-veriþler karþýlýðýnda ödemiþ olduklarý KDVnin yurt dýþýna çýkýþlarý sýrasýnda ödemesinin yapýlmasý iþlemine Ankara, Antalya, Ýzmir, Ýstanbul, Edirne ve Kýrklareli PTT Baþmüdürlüklerine baðlý çýkýþ kapýsý PTT Merkez ve Þubelerinden ödeme iþlemleri devam etmektedir. In accordance with the agreement signed with Leather Industrialists Sector Foreign Trade Coop. on 28.03.2003, transaction of refund of VAT that was paid for shopping in Turkey by the Turkish people living outside of Turkey and by the foreigners, is carried out at the border post offices and branch offices of the Ankara, Antalya, Ýzmir, Ýstanbul, Edirne and Kýrklareli PTT Regional Directorates. Kuruluþumuz ile Türkiye Elektrik Daðýtým A.Þ. (TEDAÞ) arasýnda 20.11.2003 tarihinde imzalanan sözleþme uyarýnca Þirkete ait Elektrik faturalarýnýn tahsilatýna tüm iþ yerlerimizden baþlanmýþtýr. In accordance with the contract signed between our Administration and Turkey Electricity Distribution Coop. (TEDAÞ) on 20.11.2003, electricity bills belonging to the Company are collected in all post offices. Ýzmir PTT Baþmüdürlüðümüzle Ýz-Su Genel Müdürlüðü arasýnda 03.09.2003 tarihinde imzalanan sözleþme uyarýnca Ýzmir ili sýnýrlarý içerisinde Ýz-Su fatura tahsilatýna baþlanmýþtýr. In accordance with the contract signed between Ýzmir PTT Regional Directorate and General Directorate of Ýz-Su on 03.09.2003, it was started to collect Ýz-Su bills within Ýzmir region. Kuruluþumuzla Fly Hava Yollarý A.Þ arasýnda 09.01.2004 tarihinde yapýlan sözleþme uyarýnca Þirket müþterilerinin Ankara Ýstanbul ve Trabzon Baþmüdürlüklerine baðlý otomasyona açýk merkezlere baþvurarak giþeden ödeme yöntemiyle uçak bileti rezervasyonu yaptýrma iþlemlerine baþlanmýþtýr. In accordance with the agreement signed between our Administration and Fly Air Lines Coop. on 09.01.2004, service of reservation of air tickets by paying at the counters is offered to the Companys customers in the automated post offices of the Ankara, Ýstanbul and Trabzon PTT Regional Directorates. 18 2003 yýlýnda da efektif iþlemlerine devam edilmiþ ve 102,5 Trilyon TL. ciro elde edilmiþ olup, bunun karþýlýðýnda 1 Trilyon 25 Milyar TL. komisyon geliri elde edilmiþtir. In the year 2003, effective transactions were made and 1 trillion 25 billion Turkish Liras commission income was gained from 102,5 trillion Turkish Liras turnover. POSTA ÇEK ÝÞLEM SAYISI- POSTAL CHEQUE OPERATIONS 1999 2000 2001 2002 (Bin)(Thousand) 2003 2004 Program Programme HESAP SAYISI -NUMBER OF ACCOUNT YATIRILAN - DEPOSITED ÇEKÝLEN - PAID AKTARILAN -TRANSFERRED 180,4 8862,2 325,3 154,0 183,5 7660,5 227,7 139,9 Posta Çeki hesap sahiplerinin hesap hareketlerini Internet üzerinden takip etmeleri için bir program hazýrlanmýþ ve testlerine baþlanmýþtýr. 206,3 6285 1631 206 233,9 6004 622 236 282,9 6855 1153 212 332,9 10000 5000 500 A programme was prepared in order that owners of post cheque accounts can check their account statements via Internet and testing of this programme was started. POSTA,TELGRAF VE ÇEK HAVALELERÝ SAYISI- TRAFFIC OF MONEY ORDERS BY POST, CABLE AND CHEQUES (Bin)(Thousand) 1999 2000 2001 2002 2003 2004 Program Programme YURTÝÇÝ KABUL INLAND ACCEPTED YURTDIÞI GELEN RECEIVED FROM ABROAD 10888 9724 11532 16152 16492 22000 190 171 187 185 183 190 2003 yýlý sonu itibari ile posta çeki hesap sayýsý 282933 adede ulaþmýþtýr. By the end of the year 2003, the number of post cheque accounts reached 282,933. POSTA,TELGRAF VE ÇEK HAVALE TUTARLARI - TOTAL VALUE OF MONEY ORDERS (Milyon TL.) (Millions TL.) 1999 2000 2001 2002 2003 2004 Program Programme YURTÝÇÝ KABUL RECEIVED INLAND YURTDIÞI GELEN RECEIVED FROM ABROAD 242223917 568950008 1831103785 27799264 34180491 70606169 4717191182 6045676585 96464126 7500000000 115294000 150000000 POSTA ÇEK ÝÞLEMLERÝ PARASAL TUTARI ÇEKÝLEN / Paid HESAP BAKÝYESÝ / Total blance 19 2002 2003 2500000 19714 20000 1000000 2375707 639776 2378881 2001 AKTARILAN / Transferred 14445 1133149 1999 2000 YATIRILAN / Deposited 625826 1149286 520118 7348 586823 592881 173989 6865 382274 394998 8132 8725 87217 91462 (Milyar TL.) (Billion TL.) 2500000 TOTAL VALUE OF POSTAL CHEQUE OPERATIONS 2004 Program Programme Bayrak ve para gibi Ülkemizin baðýmsýzlýðýnýn sembolü sayýlan posta pullarý; Ülkemizin tarih, sosyal ve kültür varlýklarýnýn, bitki ve hayvan varlýklarýnýn, turizm varlýklarýnýn, sanatýnýn, Türk meþhurlarýnýn tanýtýmýnda önemli bir görev üstlenmektedir. The postal stamps that are considered to be the symbol of independence of our country as national flag and money have an important role in the introduction of historical, social, cultural, touristic and artistic values, plant and animal richness of our country and the introduction of Turkish celebrities. Bu nedenle; yýllýk pul emisyon programlarýnýn hazýrlýk aþamasýnda çok titiz davranýlmakta olup Cumhurbaþkanlýðý Genel sekreterliðinin, Baþbakanlýðýn, Bakanlýklarýn ve Üniversitelerin, konu ile ilgili diðer Kurum ve Kuruluþlarýn pul çýkarýlmasý konusunda görüþ, teklif ve önerileri alýnmakta, alýnan bu görüþ, teklif ve öneriler deðerlendirilmektedir. For this reason, great emphasis is given during the preparation stage of annual stamp issuing programmes. Opinions, suggestions and proposals of the General Secretariat of Presidency, Prime Ministry, Ministries and Universities, and other Organizations and Institutions concerned with this issue are taken and evaluated. Pullarda filatelistler tarafýndan en çok aranan konulara öncelik verilmektedir. For the issue of stamps, philatelists prefer the themes are given priority. Pul ve pulculuk konusunda sürekli araþtýrma, iyileþtirme ve geliþtirme anlayýþý içinde çalýþmalarýmýz devam etmektedir. For the stamp and philately issues, our studies are continued in the concept of continuous investigation, improvement and development. Filateli tanýtým çalýþmalarý çerçevesinde Erzincan, Amasya, Erzurum, Sivas, Ýzmir ve Ankara illerinde filateli sergileri düzenlenmiþtir. In the framework of philatelic introduction studies, philately exhibitions were organised in Erzincan, Amasya, Erzurum, Sivas, Ýzmir and Ankara. Kuruluþumuzun gelir kaynaklarýndan biri olan filatelinin yaygýnlaþtýrýlmasý, sevdirilmesi, her yaþ grubuna hitap etmesi için bu hizmetin daha geniþ kitlelere tanýtýlmasý önemlidir. Her yýl eðitim ve öðretim döneminde ilk ve orta dereceli okullara, ayrýca turizm sezonu boyunca yerli ve yabancý turistlere gezici filateli In order that philately, one of the main resources of our Administrations revenue, can be expanded and loved, and well-known by every age group; it is important to introduce many groups of people to this service. For the primary and middle schools at every education term and for the foreign and domestic tourists 20 araçlarýmýzla filatelik satýþ ve tanýtým yapýlmaktadýr. Daha önce Cumhuriyet dönemi pullarýnýn tanýtýmýna baþlatýlan internet sitesinde 1990 yýlýndan günümüze kadar olan pullarýn tanýtýmý tamamlanmýþtýr. Filateli hizmetlerinin daha saðlýklý ve hýzlý bir þekilde yürütülmesi için tüm takip iþlemleri ile abone bilgileri bilgisayar ortamýnda aktarýlmýþtýr. throughout tourism season, philatelic sale and introduction are carried out by means of mobile philately vehicles. It was started to introduce people to the stamps of Republic period in web site via Internet and introduction of these stamps from the year 1990 to nowadays was completed. In order to provide more secure and faster philately services, all tracing transactions and subscriber information were entered to computers. 2003 yýlý sonu itibariyle filateli gelirlerimiz 273 Milyar 500 Milyon TL.dir. Our philately revenues have been 273 billion 500 million Turkish Liras by the end of the year 2003. 21 Emekli Sandýðý Genel Müdürlüðü ile yapýlan protokol uyarýnca 60 yaþ üzeri emeklilerimizden isteyenlerin tüm Türkiyede maaþlarý PTTce konutta teslim olarak ödenmektedir. In accordance with the protocol signed with General Directorate of Retiree Fund, pensions for over 60 years old are paid by delivering to their homes on demand by PTT all over Turkey. Emekli Sandýðý ve SSK ile yapýlan protokoller uyarýnca Ziraat Bankasýnýn kapatýldýðý yerlerde Emekli ödemeleri PTT iþyerlerimizden yapýlmaktadýr. In accordance with the protocols signed with Retiree Fund and Social Securities Institution, pension payment is made in post offices in the cities where the branches of Ziraat Bank were closed. Konutta Teslim ve Giþeden yapýlan Emekli Ödemelerine ait vergi iade zarflarýnýn toplanmasý ve vergi iadesi ödemeleri ayný yöntemle yapýlmaktadýr. Collection of tax refund documents and payment of tax refunds belonging to the pension payments at their homes and at counters are carried out in the same way. Ayrýca SSK ile 19.08.2003 tarihinde yenilenen protokol doðrultusunda, havale olarak ödenen emekli maaþý ödemesine son verilerek mevcut PTT iþyerlerinden maaþ alan emekliler ile bundan sonra adý geçen Kurumdan emekli olanlarýn tamamý PTTye yönlendirilerek sorgulamalý ödeme iþlemlerine baþlanmýþtýr. 2004 yýlý Ocak ayýndan itibaren SSK emeklileri maaþlarýný istedikleri otomasyona açýk PTT iþyerlerinden almaya baþlamýþlardýr. Besides, in accordance with the protocol renewed with Social Securities Institution on 19.08.2003, the service of pension payment as money order was stopped. In addition to the current pensioners getting their pensions from post offices, all persons retired from this Institution from now on are directed to the PTT and payment transaction with inquiry service was launched. From January 2004, the persons retired from Social Securities Institution have received their pensions from any automated post office. 22 TEKNOLOJÝK YAPILANMA FAALÝYETLERÝ TECHNOLOGICAL RESTRUCTURING ACTIVITIES Merkez Otomasyonu Projesi Automation Project of Post Offices 371 Merkezin otomasyon sistemine dahil edilmesi amacýyla proje kapsamýnda alýnacak PC ve yazýcýlarýn ihaleleri yapýlmýþ olup, teslim alýnmýþtýr. Kablolamasý yapýlmayan 12 Merkezin kablolamasý 2004 yýlýnda yapýlacaktýr. In order to cover 371 Post Offices with the automation system, the tendering procedure was completed for purchase of PCs and printers, and the delivery of all equipment was realised. The cabling of 12 Post Offices will be completed in 2004. Merkez Otomasyonu Yazýlým ve Donaným Revizyonu Revision of Software and Hardware for the Automation of Post Offices Kuruluþumuzun otomasyona açýk merkezlerdeki artan iþlem trafiði nedeniyle ihtiyaç duyulan yazýlým ve donanýmlarýn alýnmasý ve mevcut yazýlým ve donanýmlarýn günümüz teknolojisine uygun hale getirilmesi için proje kapsamýnda bilgisayar ve yazýcýlarýn ihaleleri yapýlmýþtýr. Tendering procedure was completed for the computers and printers within the project for purchase of software and hardware equipment to be needed due to the increasing traffic in the automated post offices and for updating the softwares and hardwares for keeping up with the contemporary technology. Proje 2004 Yýlý Yatýrým Programýnda bitecek olup, yazýlým çalýþmalarý devam etmektedir. The project will be completed within the Investment Program of 2004. Software studies are still in progress. Kayýtlý Posta Hizmetlerinin Otomasyonu Projesi Automation Project of Registered Mails Kayýtlý posta maddelerinin kabul, sevk ve daðýtým/teslim iþlemlerinin otomasyon ortamýnda bilgisayar marifetiyle yapýlmasý ve gönderilerin her aþamasýnda izlenmesi özellikle maliyet , personel, iþ gücü ve zamandan tasarruf ederek daha hýzlý, güvenli ve kaliteli bir yapýya kavuþturulmasýný amaçlayan þimdilik 24 pilot merkezin otomasyonunu öngören bu projenin donaným ihalesi yapýlmýþ olup, yazýlýmlar yüklenmiþ ve test amaçlý uygulamalar baþlamýþtýr. Tendering procedure for the hardware of the project which is envisaged for posting, forwarding, and delivering of registered postal items with the support of computer technology and monitoring of the items at the all stages, providing faster, reliable and qualified service by decreasing the cost, staff, laborforce and saving the time, and which has been envisaged to be implemented in 24 Post Offices as a pilot project was completed and software works are loaded and applications for testing was started. Projenin baþlatma raporu hazýrlanarak Dünya Posta Birliðine sunulmuþ olup, karþýlýksýz olarak verilecek yaklaþýk 473 000 US Dolarlýk meblaðýn 166 500 US Dolarlýk ilk dilimi Ýdaremize kazandýrýlmýþ bulunmaktadýr. Starting report of the project was submitted to the UPU and 166.500 USD as the first part out of 473.000 USD which is allocated to our Administration was transferred to our account. Kayýtlý Posta Hizmetlerinin Otomasyonu Projesi kapsamýnda gelinen aþamada yazýlým Kurum personelimiz ile hazýrlanmaktadýr. Devreye alýnacak Within the content of the Automation of Registered Postal Services Project, the sotware is being prepared by the staff of our Administration. 23 PIM, PTT Merkez ve þubeleri için satýn alýnacak donanýmlarýn sözleþmeleri yapýlmýþ olup, teslimatlarý tamamlanmýþtýr. The contracts for the equipment to be bought for the Sorting Centres, Post Offices and Branch Offices were made, and the delivery process was completed. Yazýlým iþlemlerinin sonuçlandýrýlmasýný müteakip hizmete konulmasý planlanan projenin ara ve bitiþ raporlarý da hazýrlanacak, Dünya Posta Birliðine gönderilerek geri kalan tutarlarýn da Ýdaremize ödenmesi saðlanacaktýr. After the software procedure is completed, middle and final reports of the project which is planned to be in process will be prepared and submitted to the UPU, and the payment for the remaining part of the amount allocated for our Administration will be provided. Posta Tahsilat Sistemi Yazýlým ve Donanýmý Software and Hardware of Postal Collection System Kuruluþumuz PTT Ýþyerlerinden tüm iletiþim araçlarý ile (Telsim, Aria, Aycell, Turkcell) elektrik, su ve doðalgaz faturalarýnýn tahsil edilebilmesi teminen gerekli yazýlýmlar hazýrlanmýþtýr. Necessary softwares have been prepared in order to collect electricity, water and gas bills as well as all GSM ( Telsim, Aria, Aycell, Turkcell) bills. Muhasebe Finansman Yönetimi Sistemi (MFYS) Management System for Accounting and Finance PTT Genel Müdürlüðü, Baþmüdürlük, Müstakil Üniteler ve Merkez Müdürlükleri ile Þubelerdeki muhasebe iþlemlerini Muhasebe Finansman Yönetim Sistemi (MFYS) ile yaparak, Yönetim Karar Destek Sistemine yönelik istatistiksel bilgi ve raporlarý almayý ve tüm muhasebe iþlemlerinin on-line ortamda kontrol ve denetimini saðlamayý amaçlamaktadýr. General Directorate of PTT, through carrying out the accounting transactions in Regional Directorates, Autonomous Units, Post Offices and Branch Offices, via Management System for Accounting and Finance, aims to have statistical information and reports and to provide the control and audit of all accounting transactions on-line. Söz konusu projenin 15.04.2003 tarihi itibariyle geçici kabulleri tamamlanmýþ olup, proje kapsamýnda yer alan Baþmüdürlük muhasebe servisleri ile PTT Merkezlerinde devreye alýnmýþtýr. Provisional acceptance of the above mentioned project was completed on 15.4.2003 and the project has been put into force at the Accounting Sections of Regional Directorates and Post Offices which are taking place in the project. Personel Ýþlemleri Yönetim Sistemi Yazýlým ve Donanýmý Software and Hardware of Personnel Information Management System Proje kapsamýnda personel birimlerinin ihtiyacý olan bilgisayar ve yazýcýlarýn alýmý yapýlmýþ olup, yazýlým çalýþmalarý Kurum kaynaðý ile yapýlmaktadýr. Computer and printers needed by the personnel units were bought, and software works are carried out with the own sources of PTT. 24 ULUSLARARASI FAALÝYETLER INTERNATIONAL ACTIVITIES Uluslararasý iliþkilere ait faaliyetler 5584 Sayýlý Posta Kanununun 9.Maddesinin verdiði yetkiye istinaden Dünya Posta Birliði (UPU), Posta ve Telekomünikasyon Ýdareleri Avrupa Konferansý (CEPT), Avrupa Posta Mevzuat Komitesi (CERP), Avrupa Kamu Posta Ýþletmecileri Birliði (POSTEUROP) ve Avrupa Posta Paralý Hizmetleri Komisyonu (CSFPE) gibi uluslararasý kuruluþlarýn kararlarý veya tavsiye kararlarý çerçevesinde yürütülmektedir. International activities are carried out on the basis of the authority given by the Postal Law nr. 5584 and item 9, within the framework of the decisions and recommendations of international bodies such as Universal Postal Union (UPU), European Conference of Post and Telecommunications Administrations (CEPT), European Committee for Postal Regulation (CERP), Association of European Public Postal Operators (POSTEUROP), European Postal Financial Services Commission (CSFPE). 1997-1998, 1999-2000 ve 2001-2002 yýllarýnda POSTEUROP Yönetim Kurulu Üyeliði yapan Kuruluþumuz baþarýlý çalýþmalarýndan dolayý 20032004 yýllarý için POSTEUROP Yönetim Kurulu Üyeliðine dördüncü kez seçilmiþtir. Our Administration was elected for the fourth time as the member of the Management Board of PostEurop for the period of 2003-2004 due to the successful studies carried out within the periods of 1997-1998, 1999-2000 and 2001-2002. 25 Ayrýca, Kuruluþumuz Dünya Posta Birliði (UPU)nin temel iki organý olan Ýdari Konsey (CA) ve Posta Ýþletme Konseyi (CEP) üyesi olup, Ýdari Konsey (CA)in Baþkan Yardýmcýlýðý görevini yürütmektedir. Furthermore, our Administration is the member of two basic organs of the UPU, Administrative Council (AC) and Postal Operations Council (POC) and carries out the post of Vice Chairmanship of AC. Baþta Orta Asya Türk Cumhuriyetleri olmak üzere tarihi baðlarýmýzýn güçlü olduðu bölge ülkeleri ile posta hizmet kalitesinin iyileþtirilmesi, mevcut olmayan hizmetlerin ihdasý, teknik ve eðitim alanýnda iþbirliði yapýlmasý, bölge ülkeleri arasýnda hýzlý para transferini saðlamak amacýyla Eurogiroya benzer bir sistem olan Avrasya-Gironun kurulmasý, ortak konulu pul çýkartýlmasý, üye ülkelerin transit postalarýna aracýlýk yapýlmasý, karþýlýklý iliþkilerin artýrýlmasý ve ortak menfaatlerimizin daha üst düzeye çýkartýlmasý amacýyla Avrasya Posta Birliði kurulmuþ, 5-7 Haziran 2001 tarihlerinde Ýstanbulda Avrasya Posta Birliði 1.Kongresi yapýlmýþtýr. Birliðin Kuruluþ Yasasý ve Genel Tüzüðü Azerbaycan, KKTC, Pakistan ve Türkiye tarafýndan imzalanmýþ olup yakýn bir gelecekte Afganistan, Makedonya ve Bosna Hersek in de Birliðe katýlmasý beklenmektedir. In order to improve the postal service quality, offer the new services, make the co-operations in the fields of technology and training, establish the EurAsia-Giro which is very similar to the Eurogiro for providing the rapid money order transactions, issue the stamps having common theme, provide the transit services, improve the bilateral relations and common benefits with the countries in the region especially with the Turkish Republics located in Central Asia with which Turkey has strong historic ties, EurAsia Postal Union was established, and the 1st Congress of the Union was held on 5-7 June, 2001 in Ýstanbul. The Constitution and the General Regulations of the Union were signed by Azerbaijan, Turkish Republic of Northern Cyprus, Pakistan and Turkey. Afghanistan, Macedonia and Bosnia Herzegovina are expected to join the Union in the near future. Merkezi Bürosu Ankarada olan ve Genel Sekreterlik görevi de Kuruluþumuz Temsilcisi tarafýndan yürütülen bu Birliðin ilk Ýcra Konseyi Toplantýsý 09-11 Mart 2002 tarihlerinde Pakistanda, 2. Ýcra Konseyi Toplantýsý 16-18 Temmuz 2003 tarihlerinde Ýstanbulda yapýlmýþ olup 2.Kongresinin ise Azerbaycanda düzenlenmesi kararlaþtýrýlmýþtýr. The Central Office of the Union is located in Ankara, the post of General Secretariat is carried out by the representative of Turkey, and the 1st Executive Council Meeting was held on 9-11 March 2002 in Pakistan. It was decided to organize the 2nd Congress in Azerbaijan. 26 Herhangi bir ülkede bulunan iþ sahiplerinin diðer ülkelerdeki müþterilerine yolladýklarý gönderiler ekindeki anket kartlarý, sipariþ formlarý, pazar araþtýrmasý ve kestiyoner gibi kart þeklindeki veya zarf kapsamýndaki posta maddelerinin, ücretleri bilahare çýkýþ idaresinden tahsil edilmek üzere posta ücreti alýnmaksýzýn kabul edilerek, gönderici kuruluþlara iadesi hizmeti olan IBRS/CCRI (Uluslararasý Ticari Cevap Servisi) Hizmeti 2003 yýlýnda 10 ülke (Almanya, Birleþik Arap Emirlikleri, Finlandiya, Ýngiltere, Ýrlanda, Ýsveç, Ýsviçre, Ýtalya, Romanya ve Yeni Zelanda ) ile karþýlýklý olarak sürdürülmüþtür. Hizmetin yaygýnlaþtýrýlmasý konusundaki çalýþmalarýmýz devam etmektedir. The service concerning the acceptance of questionnaire cards, order forms, market researches, questionnaires in the shape of cards or the postal items within the content of the envelopes attached to the items which are posted by the businessmen in any country to the customers in other countries, without collecting any postal fee from the senders and collecting these fees from the Administration of origin, returning them to the senders called IBRS was carried out mutually with 10 countries in 2003 (Germany, United Arab Emirates, Finland, United Kingdom, Ireland, Sweden, Switzerland, Italy, Romania and New Zealand). The studies are in progress for the expansion of the service. YURTDIÞI MEKTUP POSTASI - INTERNATIONAL LETTERS POSTS (Milyon) (Millions ) 1999 2000 2001 2002 2003 2004 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 59,6 58,3 51,2 38,7 31,7 33,6 149,2 143,7 95,7 72,4 76,5 78 Yurtdýþýna gönderilen ve yurtdýþýndan gelen gönderiler içerisinde patlayýcý, uyuþturucu vb. gibi yasak maddelerin bulunup bulunmadýðý yurtdýþý alýp verme merkezlerimiz olan Ýstanbul Paket, Ankara Posta Ýþleme Merkezi, Ýstanbul Avrupa Yakasý Posta Ýþleme Merkezi ve Ýzmir Posta Ýþleme Merkezi Müdürlüklerinde kurulu bulunan X-Ray Cihazlarý ile kontrol edilmektedir. The contents of incoming and outgoing international postal items are controlled by the x-ray machines in our international exchange offices Ýstanbul Paket, Ankara Sorting Centre, Ýstanbul European Side Sorting Centre, and Ýzmir Sorting Centre in order to determine whether any illegal substances such as explosives or narcotics, etc. are in the content. 27 Fransa ve ABD Posta Ýdareleri ile karþýlýklý olarak baþlatýlan ve baþarý ile yürütülen Mektup Yollama Kutularý ile gönderi sevk edilmesinin diðer posta idareleriyle yaygýnlaþtýrýlmasý yönünde çalýþmalar sürdürülecektir. (Bin)(Thousand) The service of forwarding postal items by means of Flat Trays was started with the Postal Administrations of France and USA bilaterally and carried out successfuly, and the works in order to expand the service will continue. YURTDIÞI KOLÝ POSTASI - INTERNATIONAL PARCEL POSTS 1999 2000 2001 2002 2003 2004 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 36 32 35 38 34 36 119 91 110,3 100,4 110 115 Uluslararasý havale iþlemi 41 ülke ile karþýlýklý ( Almanya, Arnavutluk, Avusturya, Azerbaycan, Belçika, Birleþik Arap Emirlikleri, Bosna-Hersek, Brezilya, Bulgaristan, Çek Cumhuriyeti, Danimarka, Fas, Finlandiya, Fransa, Gürcistan, Ýsveç, Japonya, Hýrvatistan, Ýran, Ýsviçre, Ýspanya, Ýtalya, Katar, Kazakistan, Kýrgýzistan, K.K.T.C., Letonya, Macaristan, Malezya, Mýsýr, Moldova, Pakistan, Polonya, Portekiz, Romanya, Slovakya, Sudan, Suriye, Tacikistan, Yugoslavya(Sýrbistan ve Karadað) ve Yunanistan) ve 2 ülkeyle Türkiye-Yurtdýþý yönünde ( Makedonya ve Ukrayna) sürdürülmektedir. The international money order service is carried out with 41 countries bilaterally (Germany, Albania, Austria, Azerbaijan, Belgium, United Arab Emirates, Bosnia Herzegovina, Brazil, Bulgaria, Czech Republic, Denmark, Morocco, Finland, France, Georgia, Japan, Croatia, Iran, Sweden, Switzerland, Spain, Italy, Qatar, Kazakhstan, Kirghizistan, Turkish Republic of Northern Cyprus, Latvia, Hungary, Malaysia, Egypt, Moldavia, Pakistan, Poland, Portugal, Romania, Slovak Republic, Sudan, Syria, Tajikistan, Yugoslavia and Greece ), and with 2 countries in the direction from Turkey to abroad (Macedonia and Ukraine). YURTDIÞINA GÖNDERÝLEN POSTA MADDELERÝ - POSTAL ITEMS SENT TO ABROAD (Milyon ) (Millions) 1999 2000 2001 2002 2003 2004 Program Programme YÜZEY - SURFACE HAVA -AIR 28 31,6 31,4 26,9 14,5 36,7 15,6 23,1 15,0 16,7 15,7 17,9 Yurtdýþýna havale kabul iþlemleri tüm merkezlerimizce yerine getirilmektedir. The international money order transactions are being carried out by all PTT Offices. Uluslararasý Ödeme Þartlý Gönderi Hizmeti 17 ülkeyle karþýlýklý (Almanya, Arnavutluk, Avusturya, Belçika, Çek Cumhuriyeti, Danimarka, Finlandiya, Fransa, Gürcistan, Ýsviçre, Ýspanya, Ýtalya, K.K.T.C., Mýsýr, Moldova, Portekiz ve Yunanistan) ve Ýsveç ile Türkiye-Yurtdýþý yönünde sürdürülmektedir. The international cash-on-delivery service is being carried out with 17 countries bilaterally (Germany, Albania, Austria, Belgium, Czech Republic, Denmark, Finland, France, Georgia, Switzerland, Spain, Italy, Turkish Republic of Northern Cyprus, Egypt, Moldavia, Portugal and Greece) and in the direction from Turkey to abroad with Sweden. YURTDIÞINDAN GELEN POSTA MADDELERÝ - POSTAL ITEMS RECEIVED FROM ABROAD (Milyon) (Millions) 1999 2000 2001 2002 2003 YÜZEY -SURFACE 85,6 55,2 1,3 1,2 1,2 1,3 HAVA - AIR 63,6 88,5 94,4 71,2 75,3 76,7 2003 yýlý içerisinde uluslararasý havale iþlemleri dolayýsýyla 115,2 Trilyon TL.lik döviz girdisi saðlanmýþ ve bunun karþýlýðýnda 678,3 Milyar TL. komisyon geliri elde edilmiþtir. 2004 Program Programme In 2003, a foreign exchange amounting 115.2 trillion TRL. has entered in our country, and 678.3 billion TRL. commission was gained as a result of international money order transactions. 28 Yabancý bankalar ve finans kuruluþlarýnca çýkartýlan Yabancý Seyahat Çekleri (Amerikan Express ve Visa) bütün merkezlerimizde paraya çevrilmektedir. Foreign travellers cheques issued by foreign banks and financial institutions (American Express and Visa) are converted into money in all PTT Offices. 2003 yýlý içerisinde alýmý yapýlan 3,6 Trilyon TL.lik Yabancý Seyahat Çeki ( Amerikan Express ve Visa ) karþýlýðýnda 73,5 Milyar TL. komisyon geliri elde edilmiþtir. 73.5 billion TRL commission has been gained from the foreign travellers cheques (American Express and Visa) for the amount of 3.6 trillion TRL which has been received. YURTDIÞI TELGRAF TRAFÝÐÝ INTERNATIONAL TELEGRAM TRAFFICS ACELE POSTA SERVÝSÝNE AÇIK ÜLKELER COUNTRIES OPEN FOR URGENT DELÝVERY POSTAL SERVICES (Bin Adet) (Numbers In Thousand) 110 14 107 105 107 107 7 105 6 6 4 2 1999 2000 2001 2002 2003 1999 2004 2000 Giren / Incoming Program Programme 2001 3 3 2002 2 2 2003 Çýkan / Outgoing 2 2 2004 Program Programme 2003 Yýlýnda; Yurtdýþý mektup postasý gönderileri 31 Milyon 796 Bin, Koli sayýsý 34 Bin, Yurtdýþý ödenen Posta ve Çek havaleleri 182 Bin 842 adet olmuþtur. Yurtdýþýna 100 Bin adet Acele Posta Gönderisi kabul edilmiþtir. In 2003, 31.796.000 international letter mail items and 34.000 international parcels have been posted, and 182.842 international postal and cheque money orders have been paid. Also, 100.000 outgoing EMS items have been posted. 2003 yýlýnda Tele-Post hizmeti 34 Ülkeye götürülmüþtür. Yurtdýþý Tele-Post trafiði 1488 adet, telgraf trafiði ise1632 adet olarak gerçekleþmiþtir. Telepost service was provided for 34 countries in 2003. Also, the total of international telepost traffic was 1488 and telegraph traffic was 1632. IPS (Uluslararasý Posta Sistemleri) International Postal System (IPS) Ýletiþim tekniklerinin hýzlý geliþimi, posta idarelerini yeni arayýþlar içerisine sokmakta ve çaðdaþ teknolojiden yararlanýlarak gönderilerin daha süratli ve güvenilir olarak taþýnmasý zorunluluðunu doðurmaktadýr. Bu da büyük ölçüde verilerin bilgisayar aracýlýðý ile alýnýp verilmesi elektronik bilgi alýþ/veriþi ile gerçekleþmektedir. (Uluslararasý Posta Sistemleri) IPS, Dünya Posta Birliði Uluslararasý Bürosunun Posta Teknolojileri Merkezi birimince hazýrlanmýþ bir program olup, Kuruluþumuz bu sisteme üye bulunmaktadýr. Due to the rapid improvement of telecommunication techniques, postal Administrations are involved into the new searches, and faster delivery and reliable transportation by using the modern technology are getting compalsory. In this context, it is being realised by receiving and sending the data via computer. IPS is a program prepared by Postal Technologies Centre (PTC) of International Bureau of the UPU, and Turkish PTT is a member of this system. Bu sistemle,yurtdýþý çýkýþ ve varýþlý tüm kayýtlý gönderilerin (APG, Taahhütlü ve Deðer Konulmuþ Mektup Postasý Gönderileri, Deðer Konulmuþ veya Konulmamýþ Koliler) kabulünden alýcýlarýna teslimine dek tabi olduðu her iþlem sistem üzerinden izlenmekte, dolayýsýyla iþlemler daha hýzlý, doðru ve güvenli bir þekilde yapýlmakta, personelden tasarruf edilip geliþen teknoloji paralelinde müþteri ihtiyaçlarýna cevap verilebilmekte, gönderilerin sevkinin hangi aþamada olduðu ve kaybolan gönderinin mahalli ve sorumlusu derhal tespit edilebilmektedir. Through IPS, every transaction from posting to delivery of all registered items (express mail items, registered mails, insured or ordinary parcels) shall be monitored, so the transactions shall be implemented faster, correctly and securely, and customer needs shall be met in parallel with the developing technology while labor force is saved and at the delivery stage, the country at which the item is lost and the person responsible for the situation shall immediately be determined. 29 Postada çaðdaþlaþmanýn temelini oluþturan bu proje özel taþýma þirketleriyle rekabet etme imkaný vermektedir. This project which is the basis for the modernisation of posts provides the possibility to compete with the private courrier companies. Baþlangýçta idaremizce bu sistem üzerinden sýnýrlý sayýda ülkeye APS postalarý düzenlenmekte iken Mart/2000 ayýndan bu yana AVPÝM (Ýstanbul Avrupa Yakasý Posta Ýþleme Merkezi) ve APÝM (Ankara Posta Ýþleme Merkezi) merkezlerimizce tüm ülkelere sistem üzerinden posta düzenlenmeye baþlanýlmýþtýr. While the EMS items were being sent only to the limited number of countries at the beginning, EMS items have been sending from Ýstanbul and Ankara Postal Sorting Centers to every country since March 2000. Halen sistem üzerinden bilgi transferi Almanya, Amerika Birleþik Devletleri, Avustralya, Avusturya, Azerbaycan, Belçika, Bosna-Hersek, Brezilya, Çin Halk Cumhuriyeti, Danimarka, Fas, Finlandiya, Fransa, Hýrvatistan, Hindistan, Hong Kong, Ýngiltere, Ýspanya, Ýsrail, Ýsveç, Ýsviçre, Ýtalya, Japonya, Kanada, Kore, Macaristan, Makedonya, Malezya, Mýsýr, Norveç, Polonya, Singapur, Suriye, Tayland, Tayvan, Tunus ve Venezuela ile yapýlmakta olup UPU ile yapýlan belirli bir program çerçevesinde diðer ülkelerle de bilgi transferine baþlanacaktýr. Data transfer through the system is already being implemented with Germany, USA, Australia, Austria, Azerbaijan, Belgium, Brazil, Bosnia Herzegovina, Crotia, Peoples Rep. of China, Denmark, Maroc, Finland, France, India, Hong Kong, England, Spain, Israel, Switzerland, Sweden, Italy, Japan, Canada, Rep. of Corea, Hungary, Macedonia, Malaysia, Egypt, Norway, Poland, Singapore, Syria, Tailand, Taiwan, Tunisia and Venezuela. Data transfer with other countries will be launched within the framework of the program organized with the UPU. Eurogiro (Avrupa Posta Bankalarý ve Çek Merkezleri Bilgisayar Þebekesi) European Post Banks and Giro Centers Network (Eurogiro) Yurtdýþý havale hizmetinin daha kaliteli ve süratli sunulmasý amacýyla Kuruluþumuz 02.04.1997 tarihinde Eurogiro sistemine üye olmuþ ve halen Almanya, Avusturya, Belçika, Hýrvatistan, Ýsviçre, Ýtalya, Japonya, Letonya, Portekiz, Romanya, Slovakya ve Yugoslavya(Sýrbistan ve Karadað) ile karþýlýklý havalelerin otomasyon aðý üzerinden alýnýp verilmesine devam edilmektedir. In order to provide faster and more qualified money order service, Turkish PTT became the member of Eurogiro network on 2.4.1997, and transactions of money orders via this network are carried out reciprocally with Germany, Austria, Belgium, Crotia, Switzerland, Italy, Japan, Latvia, Portugal, Romania, Slovakia, Serbia and Montenegro. Diðer Eurogiro üyesi ülkelerle de hizmete baþlanýlmasý için yazýþmalar devam etmektedir. Correspondences still continue in order to launch the service with the other Eurogiro members. Yurtdýþý havale hizmetinin Eurogiro sistemi aracýlýðýyla alýnýp verilmesi sonucunda gerek yurtdýþýndan ülkemize, gerekse ülkemizden yurtdýþýna daha önce posta yoluyla gönderilen ve 15-20 günlük süre içerisinde alýcýlarýna ödenebilen havale bedellerinin 1-3 gün gibi kýsa süre içerisinde ödenmesi saðlanmaktadýr. Bu sistemin devreye girmesi ile özellikle yurtdýþýndaki vatandaþlarýmýz ucuz ve kaliteli bir hizmetten yararlanmakta olup bu alanda bankalarla rekabet edilerek hizmetin zaman içerisinde gerekli reklam ve tanýtým yapýlmak suretiyle yurtdýþý havale sayýsý ve tutarýnda artýþ saðlanmasý beklenmektedir. As a result of the international money orders exchanged via Eurogiro network, the amount of money orders which were previously sent by post and paid to the payees in 15-20 days are paid in 1 to 3 days at present. With the introduction of this system, especially Turkish citizens living abroad benefit from the cheap and qualified service. It is also expected that there shall be an increase in the number and amount of international money orders by creation of a competitive environment with banks through the advertisement and introduction of the service. Havale Kontrol Merkezi Müdürlüðüne gerek Eurogiro sistemi üzerinden gerekse posta yoluyla gelen yurtdýþý havaleler bu merkezimizce otomasyon ortamýnda PÝM veya PTT merkezlerine gönderilmekte buralarca da dökümleri alýndýktan sonra ödeme merkezlerine sevk edilmektedir. International money orders received by the International Money Order Centre either via Eurogiro network or post are sent to the Post Offices or Sorting Centres as on-line and then print outs are sent to the paying offices. Yurtdýþý havale hizmetinin tamamen otomasyon ortamýnda yerine getirilmesi amacýyla hazýrlanan Yurtdýþý Havale Otomasyonu (Merkez Modülü) programý otomasyona açýk merkezlerimizde uygulanmaktadýr. In order to provide the international money order service in totally automated environment, Automation of International Money Order (central module) Program is implemented in automated Post Offices. 30 Hazýrlanan bu program uyarýnca otomasyona açýk olan merkezlerin doðrudan Eurogiro sistemiyle baðlantýsý saðlanmýþ ve yurtdýþý havale kabul,ödeme, iade, defter dökümü alma gibi iþlemlerin tamamen bilgisayar ortamýnda yerine getirilmesi saðlanmýþtýr. Through this program, a direct link between Eurogiro network and automated Post Offices is provided. Also, the transactions such as international money order acceptance, payment, return, and record are all implemented in computerised environment. Ayrýca, Yurtdýþý havale iþlemlerini karþýlýklý olarak posta yoluyla yürüttüðümüz Fransa Posta Ýdaresiyle Ýdaremiz arasýnda 1 Mart 2004 tarihinden itibaren emekli ödemelerinin Eurogiro aracýlýðýyla yapýlmasý hususunda anlaþmaya varýlmýþtýr. On the other hand, an agreement has been made between France and Turkey in order to make the payments of pensions of the retirees as from 1 March 2004 via Eurogiro network which were previously carried out by post. AB Mevzuatýna Uyum Çalýþmalarý; 24 Temmuz 2003 gün ve 25178 sayýlý Mükerrer Resmi Gazetede yayýmlanarak yürürlüðe giren Türkiye Ulusal Programýnýn 19.3 önceliðinde Posta Hizmetleri Alanýnda AB Mevzuatýna Uyum Çalýþmalarýna Baþlanmasý konusunda yapýlacak çalýþmalara esas teþkil etmek üzere, Avrupa Birliðine Katýlým Öncesi Mali Yardýmlarý 2004 Yýlý Programý çerçevesinde Haberleþme Genel Müdürlüðü tarafýndan sürdürülmekte olan Posta Sektörünün Yeniden Yapýlandýrýlmasý Çalýþmasý kapsamýnda Uluslararasý Ýliþkiler Dairesi Baþkanlýðý koordinatörlüðünde bir proje hazýrlanmýþ ve proje AB Genel Sekreterliði tarafýndan AB Komisyonuna iletilmiþtir. Compliance studies with the Acquis Communautaire of EU In order to provide a baseline for the studies on starting to the compliance to the EU acquis communautaire in the field of postal services which is the priority of the article 19.3 of the National Program of Turkey published and put into force on 24 July 2003 in the Official Journal nr. 25178, a project has been prepared and submitted to the EC Representation by the General Secretariat for the European Union within the content of the studies on Restructuring of Postal Sector carried out by the General Directorate of Communications of the Ministry of Transport with the coordination of the International Relations Department of PTT in the framework of the Financial Contribution program for the preaccession to EU for the year of 2004. Projenin çalýþma takvimine göre, 3 uzman Ankarada toplam 42 takvim günü çalýþmalarda bulunacaktýr. According to the working schedule of the project, 3 experts will carry out their studies in Ankara for 42 calendar days. Proje, onayýný takiben sözleþme mektubu imzalandýktan en geç 2 hafta içinde faaliyete geçecektir. Project will start in 2 weeks after the contract is signed. Projenin bitim tarihi, 30 Mayýs 2004 olarak belirlenmiþtir. Uzmanlar konuya iliþkin çalýþma raporlarýný ise 30 Haziran 2004 tarihine kadar Avrupa Birliði Genel Sekreterliði, Ulaþtýrma Bakanlýðý, PTT Genel Müdürlüðü, DPT Müsteþarlýðý ve Ankaradaki AB Temsilciliðine sunacaktýr. The project will be completed in 30 May 2004. The experts will submit their report to the General Secretariat for the EU, Ministry of Communications, General Directorate of PTT, Under Secretariat of State Planning Organisation (SPO), and the Representaion of EC. 31 PERSONNEL ACTIVITIES PERSONEL FAALÝYETLERÝ 657 Sayýlý Devlet Memurlarý Kanununa göre 1 600 Kadrolu, 233 Sayýlý Kanun Hükmünde Kararnameye göre 30 887 Sözleþmeli, 4 857 Sayýlý iþ Kanununa göre 1 205 Daimi ve 25 Geçici Ýþçi statüsünde ve 365 Mukaveleli olmak üzere 2003 yýl sonunda toplam personel sayýsý 34 082 olmuþtur. The total number of our personnel was 34,082 by the end of 2003. 1,600 of our personnel are permanent staff in accordance with the State Officials Law nr. 657; 30,887 are contracted in accordance with the Decree Law nr.233, 25 are temporary, 1205 are permanent workers in accordance with the Labour Law nr.4857 and 365 are employed under agreement. Personelimizin öðrenim durumlarýna göre daðýlýmýna bakýldýðýnda %6sýnýn ilk, %71inin orta, %23ünün yüksek öðrenimli olduðu görülmektedir. The classification of our personnel according to the educational background is as follows: 6 % primary school graduate, 71 % high school graduate, 23 %niversity graduate. HÝZMET SINIFLARINA GÖRE PERSONEL SAYISI NUMBER OF PERSONNEL BY CLASSES PERSONELÝN ÖÐRENÝM DURUMU EDUCATION SITUATION OF PERSONNEL (Adet)(Number) 1999 2000 2001 2002 2003 YÜKSEK UNIVERSITY 5920 6756 7031 7321 7479 16667 17215 ORTA 10350 SECONDARY SCHOOL 9816 8961 8186 7460 ÝLK PRIMARY SCHOOL 2597 2151 2196 1943 LÝSE HIGH SCHOOL TOPLAM TOTAL 2828 35765 36384 (Adet)(Number) 17443 16849 15970 2002 2003 GENEL ÝDARE 31120 31574 31432 31013 GENERAL MANAGEMENT 29516 TEKNÝK TECHNICAL 35586 34552 32852 2000 2001 883 1244 1255 1265 1249 SAÐLIK,AVK. VE YARD. 3423 HEALTH,ADVOCACY AND AUXILIARY SERVICES 3239 2541 1880 1722 327 358 394 365 35765 36384 35586 34552 32852 MUKAVELELÝ CONTRACTED TOPLAM- TOTAL 32 1999 339 Hizmet sýnýflarýna göre çalýþan personelin %4ünü Teknik, %90ýný Genel Ýdare, %6sýný Saðlýk, Avukatlýk ve Yardýmcý Hizmetler Sýnýfý oluþturmaktadýr. According to service categories; 4 % of the personnel are technical, 90 % are Administrative, and 6 % are employed in Health, Law and Subsidiary Services. TOPLAM PERSONEL SAYISI TOTAL NUMBER OF PERSONNEL 34471 33712 2053 1913 1999 2000 Kadrolu \ Established Posts 33783 1803 32835 1717 2001 33 2002 Söz + Muk\Contracted 31252 1600 2003 SAÐLIK VE SOSYAL FAALÝYETLER H E A LT H A N D S O C I A L A C T I V I T I E S Hizmetteki verimliliðin personele verilen saðlýk ve sosyal hizmetlerin geliþtirilmesiyle baðlantýlý olmasý nedeniyle, Kuruluþumuzda saðlýk ve sosyal hizmetlere ayrý bir önem ve öncelik verilmektedir. Since the efficiency of the service is related with the health and social services offered to the personnel, the health and social services have a great importance and priority in our Administration. Personelimiz ve bakmakla yükümlü olduðu aile üyelerinin saðlýk hizmetleri, Ýstanbulda bulunan 500 yatak kapasiteli tam teþekküllü PTT Sanatoryum ve Hastanesi, Polikliniklerimiz, Ýdare Tabipleri ile diðer tedavi kurumlarýnda yapýlmaktadýr. The health services for our personnel and their family members are offered in fully equipped PTT Sanatorium and Hospital in Istanbul having a capacity of 500 beds, and also in our polyclinics by the doctors of our Administration and in other health organisations. 2003 yýlýnda kadrolu ve sözleþmeli 131 doktor, 1 eczacý, 56 saðlýk memuru, hemþire, 16 laborant ve 31 diðer saðlýk personeli, S a ð l ý k Ya r d ý m Sandýðý bütçesinden sözleþmeli 267 doktor, 1 eczacý, 69 saðlýk memuru, hemþire ve ebe, 13 laborant ve 40 diðer saðlýk personeli olmak üzere, toplam 398 doktor, 2 eczacý, 125 saðlýk memuru, hemþire ve ebe, 29 laborant, 71 diðer saðlýk personeli ile saðlýk hizmetleri yürütülmüþtür. In 2003, the health services were carried out with 398 doctors, 2 pharmacists, 125 health officials, nurses and midwives, 29 laboratory assistants and 71 other health personnel. Of these personnel, 131 doctors, 1 pharmacist, 56 health officials and nurses, 16 laboratory assistants and 31 other health personnel are permanent and contracted. And the rest of them are contracted from the Health Aid Fund Budget including 267 doctors, 1 pharmacist, 69 health officials, nurses and midwives, 13 laboratory assistants and 40 other health personnel. Haberleþme hizmeti gibi zor ve yýpratýcý þartlar altýnda hizmet veren personelimizin dinlenme ihtiyacýný karþýlamak üzere kamp ve dinlenme tesislerine büyük önem verilmektedir. In order to meet the relaxation needs of our personnel working under such hard and exhausting conditions of a service like communication, great emphasis has been given to camping and social facilities. 2003 yýlý yaz sezonunda, sahil kentlerimizdeki 8 adet yazlýk Eðitim ve Dinlenme Tesislerimiz 425 oda 1783 yatak kapasitesi ile hizmet vermiþtir. 3 adet kýþlýk Eðitim ve Dinlenme tesisimiz ise (Çeþme-Ilýca Kampý kaplýca özelliði ile kýþýn, deniz kenarýnda olmasý nedeniyle de yaz sezonunda sürekli hizmet vermektedir.) 2003-2004 kýþ sezonunda 45 oda 159 yatak kapasitesi ile hizmet vermektedir. Yazlýk ve kýþlýk olmak üzere 10 adet Eðitim ve Dinlenme Tesisimiz 470 oda 1942 yatak kapasitesine sahip bulunmaktadýr. In the summer season of 2003, 8 summer training and social facilities were in service with 425 room and 1783 bed capacity. 3 winter training and recreational facilities are in service in 2003/2004 winter season with 45 room and 159 bed capacity. (ÇeþmeIlýca facility serves during the whole year in winter with its thermal spring, and in summer, since it is on the coast.) The 10 summer and winter training and recreational facilities have a total capacity of 470 rooms and 1942 beds. Personele verilen en önemli sosyal hizmetler arasýnda yer alan konut hizmetlerine iliþkin olarak 2003 yýlý sonu itibariyle Genel Müdürlüðümüz envanterinde 4097 adet lojman mevcuttur. In relation with the dwelling services that are considered among the most important social services provided to the personnel, there are 4097 lodgings in the inventory of our General Directorate as of the end of 2003. 34 PTT KAMPLARI - PTT CAMPS ODA SAYISI - Number Of Rooms ERDEK ÝZMÝR (ÇEÞME) ANTALYA (LARA ) BURSA (ULUDAÐ) TEKÝRDAÐ (KUMBAÐ) BURSA (KÜÇÜKKUMLA) AYVALIK (BALIKESÝR) DÝDÝM ÝNKUM KAYSERÝ (ERCÝYES) TOPLAM - TOTAL 1999 2000 160 28 96 28 32 36 24 19 36 19 478 2001 156 28 96 28 32 36 24 19 36 19 474 Toplumsal geliþmenin gereði olarak, çalýþma hayatýnda kadýnlarýn da yer almasý, okul öncesinde çocuklarýn bakým ve eðitim sorununu ortaya çýkarmýþtýr. 2002 156 28 96 26 32 36 24 19 36 19 472 2003 154 28 96 26 32 36 24 19 36 19 470 154 28 96 26 32 36 24 19 36 19 470 2004 Program Programme 154 28 96 26 32 36 24 19 36 19 470 As the requirement of social development, women are taking part in the working life and as a result, the care and education of pre-school children has become necessary. LOJMAN SAYISI NUMBER OF LODGING HOUSES 4110 4097 4085 4080 1999 2000 4082 2001 4080 2002 2003 2004 Program Programme Kuruluþumuz bu konuya büyük önem vererek personelin 0-6 yaþ gurubu çocuklarýnýn saðlýklý ve bilimsel yöntemlere uygun olarak, bakým ve eðitimlerini saðlamak amacýyla kreþ ve gündüz bakýmevleri açýlmasý için her türlü çabayý göstermiþtir. Our Administration gives great importance to this issue and shows any kind of effort for opening kindergartens and day care centres in order to provide care and education for the children in age group 0-6 in compliance with the health and scientific procedures. KREÞ VE ÇOCUK SAYISI - NUMBER OF KINDERGARTENS AND THE CHILDREN IN THE KINDERGARTENS KREÞ - KINDERGARTEN ÇOCUK - CHILDREN 1999 2000 2001 2002 2003 15 795 12 615 11 565 11 565 9 487 2003 yýlýnda 2 adet PTT Evi (Acý Badem PTT Evi, Küçük Yalý PTT Evi) ile küçük kapasiteli mütevazý konaklama yerlerinin toplamý 372, yatak sayýsý ise 2994tür. 2004 Program Programme 9 487 In 2003, total number of 2 PTT Guest Houses (Acýbadem PTT Guest House, Küçük Yalý PTT Guest House), and the accommodation places having small capacity are 372 and total bed capacity is 2994. 35 Ýdaremize uzun yýllar hizmet vermiþ emekliler için Ýstanbul PTT Sanatoryum ve Hastanesi bünyesinde 75 oda, 150 yatak kapasiteli Huzurevi faaliyetlerini sürdürmektedir. Ýstanbul PTT Sanatorium and Hospital with 75 rooms and Retiree House with 150 bed capacity are providing service for the retired people who served our administration for years. MÝSAFÝRHANE VE YATAK SAYISI - NUMBER OF GUEST HOUSE AND BEDS MÝSAFÝRHANE - GUESTHOUSES YATAK - BEDS 1999 2000 2001 2002 2003 2004 377 379 377 376 372 370 3099 3077 3046 3033 2994 2980 Program Programme 2003 yýlý sonu itibariyle 19 yerde kantinimiz bulunmaktadýr. By the end of the year 2003, Our Administration has 19 canteens. Ýdaremiz personelinin boþ zamanlarýný deðerlendirmek, sosyal ihtiyaçlarýný karþýlamak, mesleki konularda fikir alýþ veriþinde bulunmalarýný ve bir çatý altýnda toplanarak birlik ve beraberliklerini saðlamak, bu suretle personelin iþ verimini arttýrmak amacýyla 2003 yýlý sonu itibariyle 12 adedi yemekli, 41 adedi de yemeksiz olmak üzere toplam 53 lokalimiz hizmet vermiþ bulunmaktadýr. In order to add value to free time of our personnel, to meet their social needs, enable them to exchange information and so to increase productivity, 53 premises (12 serving meal, 41 not serving meal) served in year 2003. 36 EÐÝTÝM FAALÝYETLERÝ EDUCATIONAL ACTIVITIES Kuruluþumuzca verilen posta hizmetlerinin belirlenen ana gaye, hedef ve ilkelere uygun olarak kýsa zamanda karlýlýk ve verimlilik ilkeleri doðrultusunda ifasý için Yurtiçi ve Yurtdýþý Kurum ve Kuruluþlarla iþbirliði yaparak eðitime yönelik projeleri yürütmek personelin modern yöntemlerle hizmet öncesi, hizmet içi eðitimlerini saðlamak ve personelden en üst düzeyde yararlanmak amacýyla hizmet içi eðitim faaliyetlerine önem verilmekte, açýlan kurs ve seminerlerle süreklilik arz edecek þekilde her seviye ve branþta personelin eðitilmesi ile eðitimli personelin bilgi becerisiyle motivasyonunu artýrarak daha verimli ve uyumlu çalýþmasý yanýnda Kuruluþun üst kademelerine sürekli bir þekilde eleman yetiþtirilmesi amaçlanmaktadýr. In accordance with the aims and principles determined by Our Administration, in order to perform the postal services profitably and efficiently in a short time period, and with the aim of carrying out the educational projects by co-operating with National and Foreign Institutions, providing the pre-service and inner service training of the personnel with the modern methods and benefiting from them at the highest level, the inner-service training is emphasized. With courses and seminars it is aimed that the personnel at every branch and level is trained and that the skills, knowledge and motivation of the trained personnel are increased, so that they can work more efficiently and more coherently and that they can be trained for the upper levels of the service. 2003 yýlýnda 156 kursta 2379 kursiyerin eðitimi gerçekleþtirilmiþtir. 2004 Yýlý I. Eðitim Döneminde ise 77 kurs-seminerde 811 kursiyerin eðitimi planlanmýþtýr. A total of 2379 trainees were trained in 156 courses in 2003. A total of 811 trainees are planned to be trained in 77 courses and seminars in the education term of 2004. 2003 yýlýnda Avrupa Topluluðu Araþtýrma ve Uygulama Merkezince (ATAUM) düzenlenen eðitim programlarýna 7 kiþinin (3ü Uzmanlýk, 4ü TÖMER) katýlýmý saðlanmýþtýr. In 2003, 7 personnel participated in the training programmes of European Community Research and Application Centre (ATAUM). 2003 yýlýnda çok geniþ kapsamlý Eðitim Kurulu Toplantýsý yapýlarak Kuruluþumuzun önümüzdeki dönemde gerçekleþtirilmesi planlanan proje ve atýlýmlara yönelik eðitim ihtiyacý ve bu ihtiyacýn nasýl karþýlanmasý In 2003, Education Committee Meeting was held and at this meeting, negotiations were made about educational needs of Our Administration aimed at projects and leaps planned to be realised in the 37 hususlarýnda görüþmeler yapýlmýþ ve bunun sonucunda a l ý n a n k a r a r l a r u y g u l a m a y a k o n u l m u þ t u r. following term and as a result the decisions taken at this meeting were put into practice. POSTA ÝDARECÝLÝK KURSLARI POSTAL ADMINISTRATION COURSES ANKARA EÐT. MRK. MÜD. Ankara Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝSTANBUL EÐT. MRK. MÜD. Ýstanbul Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝZMÝR EÐT. BÝRÝMÝ Ýzmir Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TRABZON EÐT. BÝRÝMÝ Trabzon Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TOPLAM TOTAL Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. 2001 2002 2003 2004 Program Programme 123 45 81 35 1739 707 1408 373 101 59 50 33 1581 812 613 327 40 17 15 5 506 252 193 59 6 7 10 4 97 167 165 52 270 128 156 77 3923 1938 2379 811 Bu dönemde TS-EN-ISO standartlarý kalite belgesinin alýnabilmesi için zorunlu olan TS-EN-ISO 9000-2000 Kalite Yönetimi Sistemi, Temel Eðitimi, Kalite Sistem Dokümantasyon Eðitimi, Kuruluþ içi Kalite Tetkikleri Eðitimi, Ýstatistiksel Proses Kontrol Eðitimi, Proseslerin Yönetim Etkileþimi, Ýyileþtirme Tetkikleri Eðitimi ve Müþteri Memnuniyeti konularý ile ilgili toplantýlar düzenlenmiþ, ayrýca Dýþiþleri Bakanlýðýnca 27.01/30.01.2003 tarihleri arasýnda düzenlenen ANTÝ TERORISM ASSISTANCE (ATA) programý çerçevesinde Postalarda Kimyasal-Biyolojik Olay Eðitimi konulu seminere personelin katýlýmý saðlanmýþtýr. In this period, meetings related with the trainings of TS-EN-ISO 9000-2000 Quality Management System, Basic Education, Quality System Documentation Training, Quality Examination Training within the Organisation, Statistical Process Control Training, Management Interaction of the Process, Betterment Examination Training and Customer Satisfaction which are obligatory for receiving TS-EN-ISO standards quality certificate, were held. And furthermore, in the framework of ANTI-TERRORISM ASSISTANCE programme organised by the Ministry of Foreign Affairs between 27.01 - 30.01.2003, our personnel participated to the seminar of which subject was Training About Chemical and Biological Events in the Post. Ayrýca 2004 yýlýnda PTT-Bank kapsamýnda verilmesi planlanan bankacýlýk hizmetleri ile ilgili eðitim faaliyetlerinin gerçekleþtirilmesini teminen seminerler düzenlenmiþtir. Concerning PTT - Bank in 2004 seminars was held during this time. 38 DÝÐER FAALÝYETLER OTHER ACTIVITIES Dünya Posta Birliði (UPU) tarafýndan 32. si 2003 yýlýnda düzenlenen Mektup Yazma Yarýþmasýnda konu olarak Sana Nasýl Daha Ýyi Bir Gelecek Saðlayabileceðimizi Anlatmak için Yazýyorum seçilmiþ olup, Türkiye genelinde dereceye giren eserler belirlenmiþ ve toplam 750.000.000 TL parasal ödül verilmiþ ve birinci seçilen eser UPUnun merkezine gönderilmiþtir. At the Letter Writing Competition organised for the 32nd time in the year 2003 by the Universal Postal Union (UPU), the subject I Am Writing You To Explain How We Will Provide You A Better Future was chosen, successful works were determined and a total prize of 750 million was given. The most successful one was forwarded to the International Bureau of UPU. 2003 yýlýnda Cumhuriyetimizin 80. yýl kutlamalarý çerçevesinde Lise ve dengi okul öðrencileri arasýnda Cumhuriyetimizin 80 yýlda Ülkemize ve Ýnsanlarýmýza Saðladýðý Kazanýmlar konulu mektup yazma yarýþmasý In 2003, in the framework of commemoration of 80th anniversary of our Republic, the Letter Writing Competition with the subject Benefits Which Our Republic Provided For Our Country And People In 80 39 düzenlenmiþ olup, Türkiye genelinde dereceye giren eserler belirlenmiþ ve toplam 1.500.000.000 TL parasal ödül verilmiþtir. Years was organised among the students of high schools. Successful works were determined and a total prize of 1 billion 500 million was given. 2004 yýlýnda 33.sü yapýlacak olan UPU mektup yazma yarýþmasýnýn konusu Yoksulluk Mücadele Ýçin Biz Gençlerin Ne Yapabileceðini Anlatmak Ýçin Size Yazýyorum olarak belirlenmiþ olup, Ýl Milli Eðitim Müdürlükleri aracýlýðý ile Türkiye çapýnda tüm okullara duyurusu yapýlmýþtýr. Komisyon tarafýndan dereceye girecek eserler belirlenecek olup, 1.500.000.000 TL parasal ödül verilecektir. For the 33rd UPU Letter Writing Competition which will be held in 2004, the subject was determined as I Am Writing To Tell You How Young People Can Help Reduce Poverty, and it was announced to all schools in Turkey through the Provincial National Education Directorates. Successful works will be determined by Commission and the prize of 1 billion 500 million will be given. 2003 yýlýnda Ülkemizde yapýlan 32. Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasýna; Arnavutluk, Moldova, Makedonya, Yunanistan, Bulgaristan, Romanya, Sýrbistan-Karadað ve Ülkemizden katýlým saðlanmýþtýr. Yarýþma sonucunda Ülkemiz erkeklerde takým birinciliði ve ferdi birincilik, ikincilik, üçüncülük bayanlarda ise takým birinciliði ve ferdi ikincilik, üçüncülük elde edilmiþtir. Türkiyede yapýlan protokol gereði 2004 yýlýnda Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasýnýn Bulgaristanda yapýlmasý hususunda görüþmeler devam etmektedir. Albania, Moldova, Macedonia, Greece, Bulgaria, Romania, Serbia and Montenegro and Turkey participated in the 32nd Balkan Countries Postmen Fast Walking Competition which was held in our country in 2003. At the end of the competition, the first degree in the team among men, and the first, second and the third degrees in the individual category; and the first degree in the team among women, and the second and the third degrees in the individual category have been achieved. In accordance with the protocol made in Turkey, the subject of holding the Balkan Countries Postmen Fast Walking Competition in Bulgaria in 2004 is still under negotiation. 40 HUKUKÝ DÜZENLEMELER LEGAL ARRANGEMENTS Türkiye Büyük Millet Meclisi Baþkanlýðý, Bayýndýrlýk, Ýmar, Ulaþtýrma ve Turizm Komisyonunda görüþülüp kanunlaþan 4925 Sayýlý Karayolu Taþýma Kanununun Tanýmlar baþlýklý 3 üncü maddesinde kargo; In the 3rd article with the title Definitions of the Law of Highway Conveyance nr. 4925 which had been discussed and legislated in the Presidency of the Grand National Assembly of Turkey, The Public Works, Reconstruction, Transportation and Tourism Committee, cargo was defined as following; Kargo : Tek parçada en fazla yüz kilogramý geçmeyen genellikle ambalaj ve kap içerisinde olan küçük boyutlu koli, sandýk, paket gibi parça eþyayý, þeklinde tanýmlanmýþ olup, paket ya da dosya gibi parça eþyayý ibaresi kanun metninde yer almamýþtýr. Cargo: Piece property; such as, parcel, chest, package having small dimension that is single piece not exceeding a hundred kilogramme and that is in packing and receptacle in general. The clause piece property; such as, package or file was not indicated in the text of Law. Ayrýca, 4925 Sayýlý Karayolu Taþýma Kanununun uygulanmasýyla ilgili usul ve esaslarý belirlemek üzere Ulaþtýrma Bakanlýðýnca hazýrlanan Karayolu Taþýma Yönetmeliði Taslaðý hakkýnda Kuruluþumuz görüþü olarak 14.11.2003 Tarih ve 3582 sayýlý yazýmýzla arz edilmiþtir. Besides our Institutions opinion about the Regulation Draft of Highway Conveyance, prepared by Ministry of Communications to determine the methods and principles regarding application of the Law of Highway Conveyance nr. 4925, was presented by our correspondence nr. 3582, dated 14.11.2003. Bilindiði üzere 06.05.2003 tarih ve 25100 sayýlý Resmi Gazetede yayýmlanan 4854 sayýlý Bazý Kanunlardaki Cezalarýn Ýdari Para Cezasýna Dönüþtürülmesine Dair Kanunun 1 inci maddesinin (A) bendinin 12 nci fýkrasý ve 5 inci maddesinin 2 nci fýkrasý uyarýnca; As it is known, in accordance with the 12th paragraph of the (A) section of the 1st article and the 2nd paragraph of the 5th article of the Law on Converting Punishments In Some Laws To Administrative Fine nr. 4854 that was issued in the Official Gazette nr. 25100, dated 06.05.2003; 5584 sayýlý Posta Kanununun Posta tekelini bozma baþlýklý 59 uncu maddesi; The 59th article with the title Breaking Postal Monopoly of the Postal Law nr. 5584 was changed as following: I - A) Posta tekeli altýnda bulunan maddeleri kaçak olarak götürenlerle bilerek bunlarla gönderenler; I A) Someone who carries illegally the postal items, subject to postal monopoly, and someone who sends postal items knowingly by illegal couriers; B) Baþkalarýnýn adlarýna olan tekele baðlý maddeleri bir araya toplayýp posta ile yollayanlar; B) Someone who collects the postal items, subject to postal monopoly, and who posts them on behalf of the third parties; C) 22 nci madde hükmünü ihlal edenler; C) Someone who breaks the provision of the 22nd article; Seksenyedimilyon lira idarî para cezasýyle cezalandýrýlýrlar. Shall be fined 87 million Turkish Liras. Bu Kanunda yazýlý olan idarî para cezalarý o yerin en büyük mülkî amiri tarafýndan verilir. Verilen idarî para cezalarýna dair kararlar ilgililere 11.2.1959 tarihli ve 7201 sayýlý Tebligat Kanunu hükümlerine göre teblið edilir. Bu cezalara karþý teblið tarihinden itibaren en geç yedi gün içinde yetkili idare mahkemesine itiraz edilebilir. Ýtiraz, idarece verilen cezanýn yerine getirilmesini durdurmaz. Ýtiraz üzerine verilen karar kesindir. Ýtiraz, zaruret görülmeyen hâllerde evrak üzerinde inceleme yapýlarak en kýsa sürede sonuçlandýrýlýr. Bu Kanuna göre verilen idarî para cezalarý 21.7.1953 tarihli ve 6183 sayýlý Âmme Alacaklarýnýn Tahsil Usulü Hakkýnda Kanun hükümlerine göre tahsil olunur. Administrative fines written in this Law shall be executed by the top civilian authority there. The judgements on fines shall be notified to persons concerned according to the provisions of the Law of Notification nr. 7201, dated 11.02.1959. Objection can be raised against these punishments to authorised administrative court within seven days at the latest as from the notification date. The objection shall not stop execution of the punishment. The judgement upon objection is final judgement. The objection, in cases of not necessity, shall be concluded as soon as possible by investigating the document. The administrative fines according to this Law shall be collected in accordance with the provisions of the Law on Collection Procedure of The Public Claims nr. 6183, dated 21.07.1953. 41 II - Bu sebeplerle verilmemiþ olan posta ücretleri de dört kat alýnýp dörtte üçü kaçaðý tutana verilir. þeklinde deðiþtirilmiþtir. II Postal charges not paid due to these reasons shall be also collected four times of the charge and three fourth shall be given to someone proving the illegal action. Sözkonusu deðiþiklik üzerine 5584 sayýlý Posta Kanununun Kanuni ödevler ve yardýmlar baþlýklý 61 inci maddesi gereði Kuruluþumuz personeli bu kanunla yasak edilen eylem ve hareketleri araþtýrmak ödevleri olmak sebebiyle her birimce posta ihlalleri hususunda gereken özenin gösterilmesi, tekeli ihlal eder mahiyetteki gönderileri tespit eden birimlerce yasal gereði saðlamak üzere o yerin en büyük mülki amire(illerde valilik, ilçelerde Kaymakamlýklara) intikal ettirilmesi hususu çýkarýlan 25.06.2003 tarih ve 2003/1 sayýlý genelgede teþkilata duyurulmuþtur. Upon change in question; in accordance with the 61st article with the title Lawful duties and assistances of the Postal Law nr. 5584, because our staffs duty is to investigate actions and activities forbidden by this Law, the fact that each unit takes great pains with postal violation and the fact that the units proving the items breaking monopoly forward the subject to the top civilian authority there (governor in city and district) in order to provide legal necessity were declared to our Administration with the circular letter nr. 2003/1, dated 25.06.2003. 42 EKONOMÝK SONUÇLAR FÝNANCÝAL RESULTS Kuruluþumuzun 2003 Yýlýnda yapmayý planladýðý yatýrýmlar için 33 Trilyon 750 Milyar TLsi Haberleþme Sektörü, 1 Triyon 150 Milyar TLsi ise Saðlýk sektörü olmak üzere toplam 34 Trilyon 900 Milyar TLlik teklifine karþýn ,DPT Müsteþarlýðýnca Kuruluþumuza; In order to make the investments planned for 2003 by our Administration, 33 trillion and 750 billion TRL for the Communication Sector and 1 trillion and 150 billion TRL for the health sector, 34 trillion and 900 billion TRL in total have been proposed and Under Secretariat of State Planning Organisation (SPO) gave authorisation to our Administration for an investment of; TOPLAM PTT YATIRIMLARI TOTAL PTT INVESTMENTS 26290 (Milyar TL.) (Bilion TL.) 15065 7348 7645 4680 2075 1999 2000 2001 2002 2003 2004 Program Programme Haberleþme Sektörü için 30 Trilyon 750 Milyar 30 trillion and 750 billion TRL for the Communication Sector, Saðlýk Sektörü için 1 Trilyon 150 Milyar TL olmak üzere toplam 31 Trilyon 900 Milyar TL'lik yatýrým yetkisi öngörülmüþtür. 1 trillion and 150 billion TRL for the health sector and 31 trillion and 900 billion TRL in total. 2003 Yýlý sonunda gerçekleþtirilen fiziki yatýrýmlar için toplam 7 Trilyon 644 Milyar 903 Milyon TL'lik harcama yapýlmýþtýr. 2003 yýlýnda 7 Trilyon 644 Milyar 903 Milyon TL'lik yatýrýmýn tamamý özkaynaklardan karþýlanmýþtýr. For the physical investments made at the end of 2003, the expenditure was 7 trillion 644 billion 903 million TRL in total. The whole of the investments in 2003 has been covered by the own sources of PTT. 2004 Yýlýnda Yatýrýmlarýmýzýn gerçekleþtirilmesini teminen 6 adet proje bazýnda Kuruluþumuza Haberleþme Sektörü için 25 Trilyon TL, Saðlýk Sektörü için 1 Trilyon 290 Milyar TL olmak üzere Toplam 26 Trilyon 290 Milyar TL'lik ödenek öngörülmüþtür. Yatýrýmlarýmýz bu ödenek çerçevesinde yürütülecektir. A budget of 25 trillion TRL for the Communication Sector, 1 trillion and 290 billion TRL for the health sector, 26 trillion 290 billion TRL in total was foundappropriate for our Administration to make investments in 6 project in 2004. Our investments shall be carried out within the framework of this budget. Diðer taraftan bilanço yapýsýna bakýldýðýnda; özkaynaklarýn toplam kaynaklar içerisindeki payý 2002 yýlý sonunda %77 iken 2003 yýlý sonunda bu oran %82 olmuþtur. On the other hand, when the balance sheet is checked, the ratio of the own sources of PTT was 77 %in the total sources at the end of 2002, this ratio increased to 82 % at the end of 2003. 2002 Yýlý sonunda net maddi duran varlýklarýn varlýklar toplamýna oraný %57 iken bu oran 2003 yýlý sonunda %62.2 olmuþtur. 2002 yýlý sonunda varlýklar içerisinde dönen varlýklarýn %33.2 olan payý 2003 yýlý While the ratio of net tangible of fixed assets to the total assets was 57 % at the end of 2002, this ratio increased to 62.2 % at the end of 2003.The ratio of 33.2 % of current assets to the total assets at the end TL. 43 sonunda %37.2'ye, duran varlýklarýn toplam varlýklar içerisindeki payý da %57den %62.3e yükselmiþtir. of 2002 increased to 37.2 % at the end of 2003, the ratio of fixed assets to the total assets increased to 62.3 % from 57 %. Gelir - Gider (Milyon TL.) Revenues and Expenditures (Millions TL.) HÝZMETLER ÝTÝBARÝYLE GELÝR - GÝDER REVENUES AND EXPENDITURES BY SERVÝCES Posta Postal Gelir Revenue Gider Expenditure 1999 Gelir Revenue Gider Expenditure 2001 2002 2003 2004 Program Programme 194692002 320313927 458572897 564191578 710787666 828041000 191472481 262322153 389242958 552737739 688065683 768959538 Telgraf Gelir Telegraph Revenue Gider Expenditure Toplam Total 2000 1875923 2886162 4076861 5123838 5271790 7761200 1934066 2917638 4690572 5583209 5103265 5420662 196567925 323200089 462649758 569315416 716059456 835802200 193406547 265239791 393933530 558320948 693168948 774380200 2002Yýlý sonunda net maddi duran varlýklarýn özkaynaklara oraný %74.1 iken bu oran 2003 yýlý sonunda %75.9a yükselmiþtir. While the comparison of net tangible fixed assets to our own sources was 74.1 % at the end of 2002, this ratio increased to 75.9 % at the end of 2003. 2003 Yýlý sonunda posta gelirleri 710 Trilyon 787 Milyar 666 Milyon TL, telgraf gelirleri 5 Trilyon 271 Milyar 790 Milyon TL. olarak gerçekleþmiþ ve gelirler toplamý 716 Trilyon 059 Milyar 456 Milyon TL. olmuþtur. Postal revenues were 710 trillion 787 billion and 666 million TRL, telegraph revenues were 5 trillion 271 billion and 790 million TRL and the total revenue was 716 trillion 59 billion and 456 million TRL at the end of 2003. KAR -ZARAR DURUMU PROFIT-LOSS (Milyar TL.) (Billion TL.) 68716 57960 22891 10994 3161 1999 2000 2001 44 2002 2003 Posta giderleri 688 Trilyon 065 Milyar 683 Milyon TL., telgraf giderleri 5 Trilyon 103 Milyar 265 Milyon TL. olarak gerçekleþmiþ ve giderler toplamý 693 Trilyon 168 Milyar 948 Milyon TL. olmuþtur. Böylece 2003 Yýl sonu itibariyle Kuruluþumuzda 22 Trilyon 890 Milyar 508 Milyon TL gelir fazlasý elde edilmiþtir. Postal expenditures were 688 trillion 65 billion and 683 million TRL, telegraph expenditures were 5 trillion 103 billion and 265 million TRL and the overall expenditures were 693 trillion 168 billion 948 million TRL. In our Administration , revenue surplus of 22 trillion 890 billion and 508 million TRL has been achieved as of late 2003. Projeler itibariyle Yatýrým Harcamalarý (Milyon TL.) - Investments Expenditures (Millions TL.) 1999 Posta Hizmetleri Postal Services Binalar Buildings Diðerleri Others TOPLAM TOTAL 2000 2001 2002 2003 2004 Program Programme 443332 2365599 11502893 2617010 3476328 15000000 976394 1703224 1848838 1775326 1434383 4735000 654920 610817 1713695 2956139 2734192 6555000 2074646 4679640 15065426 7348475 7644903 26290000 PTT Yatýrým Harcamalarýnýn Ekonomideki Durumu (Milyar TL.) Position of PTT Investments Expenditures in the Economy (Billions TL.) 1999 2000 2001 2002 2003 2004 Program Programme Gayri Safi MilliHasýla (GSMH) 78242496 125970544 Gross National Product Sabit Sermaye Yatýrýmý (SSY) 16863754 27688469 Fýxed Capýtal Expenditures PTT Yatýrýmlarý 2075 4680 PTT Investments 179480078 273463168 356680888 - 22726453 22532047 24782018 - 15065 7348 7645 26290 45 Yatýrýmda Kullanýlan Finansman Kaynaklarý (Gerçekleþme %) Appropriated Financing Source for the Investments (Actual %) 1999 2000 2001 2002 2003 Özkaynak - Own Sources 100 Dýþ Proje Kredisi - Foreign Credit Türk EximBank - Türks EximBank - 100 - 100 - 100 - 100 - 2004 Program Programme 100 - Sarf Yerleri Ýtibariyle Giderler (Gerçekleþme %) Expenditures Categories (Actual %) Personel - Personnel Bakým-Onarým Repair and Maintenance Ulaþtýrma - Transportation Diðerleri - Others 1999 2000 2001 2002 2003 2004 83,3 2,5 81,8 2,4 81,9 1,2 82,8 1,4 82,9 1,6 81,5 1,8 4,8 9,4 15,8 16,9 15,8 15,5 16,7 Program Programme Finansman Durumu (Milyon TL.) (Financial Situation (Millions TL.) 1999 ÝHTÝYAÇLAR - REQUIREMENTS Yatýrým Ödemeleri 2074646 Investments Borç Ödemeleri Repayment on Loans Kanuni Ödemeler Legal Repayment Diðer Ödemeler 77274679 Other Repayment ÝHTÝYAÇLAR TOPLAMI 79349325 TOTAL REQUIRMENT KAYNAKLAR SOURCE OF FUNDS 1999 Ýþletmeden 79349325 From Oparation (Kar/Zarar) 1541056 Profit Amortisman 6229312 Depraciation Diðer Kaynaklar 71578957 Other Sources Ýþletme Dýþýndan From External Sources Devlet Bütcesi Goverment Budget Türk Eximbank Turks Eximbank Dýþ Proje Kredisi Foreign Credits Açýk Financial Deficit KAYNAKLAR TOPLAMI 79349325 TOTAL SOURCE OF FUNDS 2000 2001 2002 2003 2004 4679640 15065400 7348475 7644903 26290000 - - - - - - 7913500 9551500 238457 14750000 Program Programme 163899003 295720429 431407725 361256702 150600900 168578643 318699329 448307700 369140062 191640900 2000 2001 168578643 318699329 2002 2003 309302624 252399568 2004 Program Programme 83141000 36631131 45616529 6813079 14101438 34430900 11431674 18527500 27001097 22466945 29101000 120515838 254555300 105190900 80172111 44968000 - - - - - - - - - - - - - - - - - - - - - - - - - 168578643 318699329 46 448307700 369140062 191640900 Hizmetler Ýtibariyle Gelirler (Gerçekleþme %) Revenues by Services (Actual %) Posta - Postal Telgraf-Telegraph 1999 2000 2001 2002 2003 99,0 1,0 99,0 1,0 99,1 0,9 99,1 0,9 99,2 0,8 2004 Program Programme 99,1 0,9 Hizmetler Ýtibariyle Giderler (Gerçekleþme %) Expenditures by Services (Actual %) Posta - Postal Telgraf-Telegraph BÝLANÇO - BALANCE SHEET AKTÝF - ASSETS 1999 2000 2001 2002 2003 99,1 99,1 99,0 99,0 99,3 99,0 0,9 0,9 1,0 1,0 0,7 1,0 1999 Dönen Varlýklar 52484686 Current Assets Kasa ve bankalar 22950168 Cash and Banks Hisse Senetleri 21458920 Shares Bonds Goverment Tahviller,hazine Banka Bonds Receivables Alacaklar 5042254 Advance Payments Verilen Avanslar 11520 Inventories Stoklar 1457963 Other Current Assets Diðer Dönen Varlýklar 1563861 Inventories Duran Varlýklar 78102814 Other Current Assets Alacaklar 24643 Fixed Assets Verilen Avanslar 51006 Receivables Müessese ve Ýþtiraklardaki Sermaye Payý Advance Payment Share Capital Maddi Duran Varlýklar 77520643 In the Participations Maddi Olmayan Duran Varlýklar Tangible Fixed Assets Intengible Fixed Assets Diðer Duran Varlýklar 506522 Other Fixed Assets Ödenmemiþ Sermaye 8538337 Unpaid Capital Zararlar Loses Ýþletmeler Baðlantý Hes. Administration Connection Account Toplam 139125837 Total Nazým Hesaplar 100662880 Memo Account GENEL TOPLAM GENERAL TOTAL 2000 2001 2002 2004 Program Programme 2003 101828788 150719040 167770064 216815030 (Milyon TL.) (Millions TL.) 2004 Program Programme 262270600 40154739 79966562 61234128 59157893 88936800 44671229 38048730 54138727 98991296 83751400 - - - - - 6394788 8383460 16664356 14333042 41294300 6607 17598 15393 10299 15400 1880549 9849787 16771864 24205197 20966900 8720876 14452903 18945596 20117303 27305800 118464688 185586716 288143586 363312226 436768100 6555 - - 1563 - 67802 98917 120533 296725 126500 - - - - - 118390331 185487799 288023053 362988959 426598600 - - - 24979 - - - - - - 9766980 9977552 48787966 3229981 10043000 - - - - - - - - - - 230060456 346283308 504701616 583357237 699038700 158954866 191925554 189843800 315877661 - 239788717 389015322 538208862 694545416 899234898 699038700 47 BÝLANÇO - BALANCE SHEET PASÝF -LIABILITIES 1999 Kýsa Vadeli Yabancý Kaynaklar 38822275 Short Term External Sources Alýnan Krediler Received Credits Kredi ve Tah.Taksitleri Of Credits,Intalments Borçlar 27328869 Deps Alýnan Avanslar 5348415 Received Advances Vergi-Resim-Harç ve Kesintiler 5719566 Taxes,Duties and Deductions Borç ve Gider Karþýlýklarý 415198 Corresponding to debts and expenditures Gider Tahakkuklarý Accured Expenses Diðer Yabancý Kaynaklar 10227 Other External Sources Uzun Vadeli Yabancý Kaynaklar 11858 Long Term Externel Sources AlýnanKrediler Received Credits Borçlar Deps Alýnan Avanslar Received Advance Payments Diðer Yabancý Kaynak 11858 Other External Sources Öz Kaynaklar 100291704 Own Sources Esas Sermaye 40000000 Nominal Capital Yeniden Deðerleme Artýþý 57495168 Increase After Revaluation Yedekler 1255480 Reserves Karþýlýklar Provisions Geçmiþ Yýl Karlarý Prior Year's Profits Dönem karý (*) 1541056 Current Year's Profits AÇIK Financial Deficit Toplam 139125837 Total Nazým Hesaplar 100662880 Memo Account GENEL TOPLAM GENERAL TOTAL 2000 2001 50402848 90982318 2002 (Milyon TL.) (Millions TL.) 2003 2004 Program Programme 115049954 103952106 164092600 - - - - - - - - - - 29813183 64023419 1845248 3495270 7959231 11451325 93998489 76936826 125764300 2579158 2832891 2579200 15533583 20372391 24513600 10284934 9551608 - 211532 7028900 493663 2436377 2934142 3507356 4200000 6589 24319 4582 91110 6600 315145 536556 873801 1403841 1973700 - - - - - - - - - - - - - - - 315145 536556 873801 1403841 1973700 179342463 254764434 388777861 478001290 532972400 100000000 140000000 260000000 260000000 260000000 41373588 62014131 106859938 186505957 215594500 1337744 7133774 - - - - - - - - - - 6813079 14101438 34430900 36631131 45616529 - - 15104844 17393895 - - 22947000 - 230060456 346283308 504701616 583357237 699038700 158954866 191925554 189843800 315877661 239788717 389015322 538208862 (*) Net Kar Definite Profit 48 694545416 899234898 699038700
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2005 faaliyet.FH10
Muh. ve Finansman Dairesi Baþkanlýðý
Account and Finance Department
Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý
Health and Social Affairs Department
genel müdür yardımcıları assıstant dırectors general
PTT BAÞMÜDÜRLÜKLERÝ
PRINCIPALDIRECTORATESOF PTT
ADANA
ADIYAMAN
AFYON
AÐRI
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ANKARA
ANTALYA
ARTVÝN
AYDIN
BALIKESÝR
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