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genel müdür yardımcıları assıstant dırectors general
T.C. PTT GENEL MÜDÜRLÜÐÜ REPUBLIC OF TURKEY GENERAL DIRECTORATE OF PTT FAALÝYET RAPORU ANNUAL REPORT (2002 - 2003) Araþtýrma Planlama Koordinasyon Dairesi Baþkanlýðý Research Planning Coordination Department GAZÝ MUSTAFA KEMAL ATATÜRK ÝBRAHÝM ÞAHÝN YÖNETÝM KURULU BAÞKANI GENEL MÜDÜR Chairman of the Board and Director General Yeni yüzyýlda, klasik bilgilerin dýþýnda güncel bilgi edinmeyi isteyen, yaþamýný bilgi ile bütünleþtiren, zaman, ekonomi ve teknoloji üçlüsünün müþterek noktasýný her olayda arayan bir toplumun yaþadýðý dünyaya sahip bulunmaktayýz. In this century, we have a world in which a society, desiring to have current infromation apart from the classicalinformation and seeking the common point of time, economy and technology in every event, lives. Dolayýsýyla her konuda olduðu gibi haberleþme hizmetleri de artýk klasik vasfýný deðiþtirmiþ, yeni teknolojilerin getirdiði imkan ve faydalardan yararlanýlmasý kaçýnýlmaz olmuþtur. Ülkemiz de dünyaya bilgi toplumu olarak hizmet vererek geliþmiþ ülkeler arasýnda yer alma kararlýlýðýndadýr. Therefore, the communication services have changed their classical qualifications like other services and benefiting from the opportunities and advantages provided by the technology has become inevitable. Our country is decisive about being one of the developed countries by serving as an information society to the world. Kuruluþa geldiðimiz günden itibaren biliþim teknolojileri ile iç içe bir vizyona sahip olmanýn gerekliliðini, bu kapsamda bazý misyonlarý üstlenmesinin zamanýnýn ise çoktan geldiðini ifade etmiþ idik. 21. yüzyýlda sürekli geliþen ve deðiþen teknolojik þartlar karþýsýnda bu tarihi ve köklü Kurum da kendini yenilemek ve geliþtirmek mecburiyetindedir. Ýstediðimiz; bilgi toplumu olma yolunda rekabetin giderek yoðunlaþtýðý çaðýmýzda Kuruluþumuzun biliþim teknolojilerini toplumun önündeki sorunlarý aþabilmenin önemli araçlarýndan biri olarak etkin kullanmasýdýr. We have been emphasizing the necessity of having a vision connected to the informatics technologies and that the time has come already toundertake some missions in this context. In the21st century, our historical and rooted Institution should renew and develop itself against the technological conditions changing and developing continously. What we desire is that our Institution uses the informatics technologies as a means of getting rid of the problems that are faced by the society in such an age that the competition for being an information society has been intensified. Nihai hedefimiz, Dünyadaki geliþmiþ ülkelerde uygulamaya konulmuþ süratli, kaliteli ve güvenli modern posta hizmetlerini hayata geçirmek, Avrupa Birliði standartlarý çerçevesinde arz-talep dengesini gözönünde bulundurarak hizmet vermektir. Our ultimate aim is realizing the speedy, quality and secure modern postal services which are launched by the developed countries in the world; and serving in the framework of the EU standarts by considering the supply-demand balance. Öncelikle hizmette verimlilik, karlýlýk ve güvenirlilik ilkelerini kendisine kýlavuz kabul eden Kuruluþumuzda; Bugün itibariyle 707 merkezde hizmet veren otomasyon aðýmýzýn 2003 yýlý sonunda 1104 merkeze ulaþtýrýlmasý planlanmýþtýr. In our Institution which takes the productivity, profitability and reliability principles at the service primarily, as a guide it is planned to increase the number of the automated PTT offices from 707 to 1104 in the end of 2003. Otomasyona açýk tüm merkezlerin Merkezi Tahsilat Sistemi (MTS) kapsamýna alýnmasý için bir program hazýrlanmýþ olup, 2002 Aralýk ayýndan itibaren otomasyona açýk tüm merkezlerden MTS üzerinden tahsilat yapýlabilmektedir. After preparing a program in order to include all the automated PTT offices in the Central Collection System (CCS), collections have being made at all the automated PTT offices over CCS since December, 2002. K u r u l u þ u m u z i l e Te l s i m M o b i l Telekomünikasyon A.Þ., Aycell A.Þ. ve Aria Ýþ-Tim A.Þ. arasýnda imzalanan sözleþme uyarýnca hazýr kart satýþý ve fatura tahsilatý iþlemleri iþyerlerimizde yapýlmaktadýr. In accodance with the agreements signed byTelsim Telecommunication Inc., Aycell Inc. and Aria Ýþ-Tim Inc., the telephone cards are sold and bils are collected in our business places. Kuruluþumuzda mevzuatýmýzýn sýnýrlarýna baðlý kalarak þubesi az olan bankalarýn tahsilatlarý kapsamýnda; Garanti Bankasý A.Þ. ile yapýlan sözleþme uyarýnca Alternatif Bank ve Deniz Banka ait kredi kartlarýnýn tahsilatlarý yapýlmaktadýr. In our Institution, depending on the limits of our regulations and in the context of the collections of the banks which have few branches; the collections of the credit cards of the Alternatif Bank and Deniz Bank in accordance with the agreement signed by Garanti Bank Inc. Ankara, Ýstanbul ve Ýzmirde faaliyet gösteren Alo-Post hizmetinin Ýnternetten de sipariþ alabilmesi hususunda çalýþmalar baþlatýlmýþtýr. The studies were started in order to receive orders of Alo-Post service in Ankara, Ýstanbul and Ýzmir, via internet. 2023e Cumhuriyetimizin 100.Yýlýna Mektup Kampanyasý 23 Nisan 2002 tarihinde baþlamýþ ve 29 Ekim 2002 tarihinde sona ermiþtir. Bu kapsamda özel olarak yaptýrýlan zarflardan 187936 adet satýlmýþ, 39326 adet mektubun kabulü yapýlmýþtýr. Mektuplar 2023 yýlýnda alýcýlarýna teslim edilecektir. Letter to 2023, the 100th Year of Our Republic Campaign was started on 23 April 2002 and lasted until 29 October 2002. 187,936 special envelopes of this campaign were sold and 39,326 of them were accepted. The letters will be handed over to the addressees in 2023. Emekli Sandýðý ve SSKya tabi emeklilerin maaþ, maaþ farký ve vergi iade tutarlarýnýn PTT Ýþyerlerinde ödenmesi uygulamasýna geçilmiþtir. The salaries, the differences in the salaries and the tax return amounts of the retirees of Retirement Fund and SSK (Social Insurances Institution) are started to be paid in the PTT offices. Posta havale iþlemlerinde sadeleþtirmeye gidilerek, kullanýlmakta olan havale formlarý yenilenmiþ, ilk olarak Ulus PTT Merkezinde baþlatýlan uygulama Aralýk 2002 tarihinden itibaren ülke genelinde yaygýnlaþtýrýlmýþtýr. The postal money transfer were simplified, money transfer forms are renewed and the application launched in Ulus PTT office have been spreaded since December, 2002. Aralýk 2002 tarihinden itibaren halkýmýzý filateli konusunda bilgilendirmek amacýyla Pul ve Pulculuk adýnda bir kitapçýk bastýrýlarak yurt içinde daðýtýmý saðlanmýþ, pullarýn bilgisayar ortamýnda tanýtýmý amacýyla açýlan internet sitesinde Cumhuriyet Pullarýnýn tanýtýmýna baþlanmýþtýr. Since December 2002, a booklet called Stamp and Philately was published and distributed all over the country in order to inform our society about philately and the Republic Stamps were started to be introduced in the web site prepared for the introduction of the stamps in the computer environment. Avrupa Birliði Müktesebatýna uyum kapsamýnda Posta hizmetlerinin kaliteli ve hýzlý yapýlanmasýna iliþkin ne gibi bir yol izleneceði ve Posta hizmetlerinin çaðdaþlaþmasý hususlarýnda yapýlmasý gereken mevzuat ve liberalizasyon çalýþmalarý için Sektördeki düzenlemelere ait muhtelif etüd-projeler adýyla baþlatýlan çalýþmalar Bakanlýðýmýz koordinatörlüðünde devam etmektedir. The studies named Various researchesprojects concerning the regulations in the sector for the legislation and liberalization studies that should be done about the modernization of the postal services and the way that will be followed aimed at structuring the postal services to be speedy and quality in the content of adaptation of the EUs acquis communitaire are continuing in coordination with our ministry. Kamu kaynaklarýnýn verimli kullanýlmasý, Kamu hizmetlerinin gerektirdiði unvanda, nitelikte ve sayýda personel istihdamýnýn saðlanabilmesi amacýyla yayýmlanan 2000/1658 sayýlý Bakanlar Kurulu kararýna istinaden, Kuruluþumuzda bilimsel anlamda Norm Kadro çalýþmalarýna baþlanmýþtýr. The scientific (Norm Kadro) studies were started in accordance with the decision of the Board of Ministers nr. 2000/1658 published with the aim of providing the employment of the personnel with sufficient title, quality and number for the public services and using the public resources efficiently. Bütün bu çalýþmalarda hedefimiz Teþkilatýmýzý güçlendirmek , Milli ve Milletlerarasý alanda hakettiði itibarlý seviyeye taþýmaktýr. In all these studiesour aim is to strengthen our Establishment and carry it to the esteem level which it deserves in the national and international area. Bunun yolu Kuruluþu öncelikle Milletin Kurumu haline getirmekten geçer. Her PTT personeli görevini ifa ederken özel sektör mantýðý ve sevecenliði ile müþteri kazanma amacýna yönelik yaklaþým içersinde olmalýdýr. Kurumumuz; kalitesi, hizmet niteliði , hýzý, verimliliði ve alt yapýsý ile diðer finans sektörlerinden farklý kabul edilir ve milletin öncelikli olarak tercih edildiði bir Kurum haline getirilebilirse bizler hedefimize varmýþýz demektir. For this aim the Institution should be primarily made the Institution of the Nation. Each PTT official should be in an attitude aimed at gaining customer with a private sector logic and compassion when performing his/her job. If our Institution can be seen as different from the other financial sectors with its service quality, speed, productivity and understructure and can be made an Institution which is preferred by the nation, this means that we will have reached our aim. Kuruluþumuzda belirlenen hedeflerimize ulaþmak için her kademede yoðun gayret gösteren personelimize teþekkür ediyor, görevlerinde baþarýlar diliyorum. I thank to our personnel in every level exerting effort in order to reach the determined aims and wish them success at their duties. Ýbrahim ÞAHÝN Yönetim Kurulu Baþkaný Genel Müdür Chairman of the Board and Director General YÖNETÝM KURULU BOARD OF MANAGEMENT ÝBRAHÝM ÞAHÝN Yönetim Kurulu Baþkaný Genel Müdür Chairman of the Board and Director General MEHMET KAYA VEDAT TUNCER OSMAN EMED GENEL MÜDÜR YARDIMCILARI ASSISTANT DIRECTORS GENERAL MEHMET HABÝB SOLUK ALÝ ÝHSAN KARACA Savunma Sekreterliði Secretariat of Defence Teftiþ Kurulu Baþkanlýðý Department of Inspection Hukuk Müþavirliði Legal Affairs Department Basýn Yayýn ve Halkla Ýliþkiler Müþavirliði Press and Publýc Relations Department Genel Müdür Yrd. Assistant Director General Muh. ve Finansman Dairesi Baþkanlýðý Account and Finance Department Personel D. Baþkanlýðý Department of Personnel Posta Telgraf Dairesi Baþkanlýðý Department of Post and Telegraph Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý Health and Social Affairs Department APK Dairesi Baþkanlýðý Research Planning and Coordination Department Ýdari Ýþler Dairesi Baþkanlýðý Administrative Affairs Department YÖNETÝM KURULU GENEL MÜDÜR BOARD OF MANAGEMENT DIRECTOR GENERAL Genel Müdür Yrd. Assistant Director General Malzeme Dairesi Baþkanlýðý Material Department Genel Müdür Yrd. Assistant Director General Teknik Ýþler ve Otomasyon D.Bþk Department of Technical Affairs and Automation Yapý Ýþleri Dairesi Baþkanlýðý Department of Construction Parasal Posta Ýþletme Dairesi Baþkanlýðý Postal Financial Department Uluslararasý Ýliþkiler Dairesi Baþkanlýðý Department of International Relations Eðitim Dairesi Baþkanlýðý Training Department BAÞMÜDÜRLÜKLER - PRÝNCIPAL DIRECTORATES MÜSTAKÝL ÜNÝTELER - INDEPENDENT UNITS PTT BAÞMÜDÜRLÜKLERÝ PRINCIPALDIRECTORATESOF PTT ADANA ADIYAMAN AFYON AÐRI AMASYA ANKARA ANTALYA ARTVÝN AYDIN BALIKESÝR BÝLECÝK BÝNGOL BÝTLÝS BOLU BURDUR BURSA ÇANAKKALE ÇANKIRI ÇORUM DENÝZLÝ DÝYARBAKIR EDÝRNE ELAZIÐ ERZÝNCAN ERZURUM ARDAHAN ESKÝÞEHÝR GAZÝANTEP GÝRESUN GÜMÜÞHANE HAKKARÝ HATAY ISPARTA ÝÇEL ÝST. AND. YAK. (Ýst. Ant. Side) ÝST. AVRP. YAK. (Ýst. European Sýde) ÝZMÝR KARS KASTAMONU KAYSERÝ KIRKLARELÝ KIRÞEHÝR KOCAELÝ KONYA KÜTAHYA MALATYA MANÝSA K. MARAÞ MARDÝN MUÐLA MUÞ IGDIR NEVÞEHÝR NÝÐDE ORDU RÝZE SAKARYA SAMSUN SÝÝRT SÝNOP SÝVAS TEKÝRDAÐ TOKAT TRABZON TUNCELÝ Þ.URFA UÞAK VAN YOZGAT ZONGULDAK AKSARAY BAYBURT KARAMAN KIRIKKALE BATMAN ÞIRNAK BARTIN KÝLÝS OSMANÝYE POSTA ÇEKLERÝ BAÞMÜDÜRLÜÐÜ POST CHEQUES MÜSTAKÝL ÜNÝTELER INDEPENDENT UNITS ANKARA EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ANKARA Training Center ÝSTANBUL EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ÝSTANBUL Training Center SANATORYUM VE HASTANE BAÞHEKÝMLÝÐÝ Sanatorium Hospital HAVALE KONTROL MRK. MÜDÜRLÜÐÜ Money Order Exchange and Control Center DEÐERLÝ KAÐITLAR DEPO MÜDÜRLÜÐÜ Directorate Of Valuable Papers KEFALET SANDIÐI MÜDÜRLÜÐÜ Caution Fund Center LARA EÐÝTÝM VE DÝNLENME TESÝSLERÝ MÜD. Lara Training Center ERDEK EÐÝTÝM VE DÝNLENME TESÝSLERÝ MÜD. ERDEK Training Center ANKARA DEPO MÜDÜRLÜÐÜ Directorate of Ankara Warehouse POSTA HÝZMETLERÝ POSTAL SERVICES Haberleþme hizmetlerinin bir bölümü olan posta hizmetlerinin ülkemizin sosyoekonomik ve kültürel geliþmesindeki önemi dikkate alýnarak posta servislerinden beklenen sürat, emniyet ve düzenli çalýþma ortamýnýn saðlanabilmesi için her yýl sürdürülmekte olan çalýþmalara 2002 yýlýnda da devam edilmiþtir. Considering the importance of postal services as part of communication services for social, economic and cultural development of our country, studies continued in 2002 in order to provide speed, security and organised working environment expected from postal services. Posta iþletme hizmetlerinde meydana gelebilecek aksaklýklarý tespit etmek ve gerekli tedbirleri almak, posta sevk ve daðýtýmýna sürat kazandýrmak amacýyla zaman zaman deðiþik kontrol ve metotlar geliþtirilerek 2002 yýlýnda da etkin ve sürekli çalýþmalar yapýlmýþtýr. In order to determine the potential problems of postal operation services, take the necessary actions and accelerate the transportation and distribution of mail items, efficient and continuous studies were conducted in 2002 through developing different quality control methods from time to time. Yurtiçinde bir gönderinin il ve ilçe merkezleri arasýnda 1-2 gün, ilden ile ise en geç 2. gün daðýtýmýnýn yapýlmasý hedeflenmektedir. Posta ulaþým sürelerinin daha da iyileþtirilmesini teminen Baþmüdürlükler arasý kalite kontrol çalýþmalarýna etkin ve sürekli bir þekilde devam edilmiþtir. It is targeted that a domestic item is delivered in 1-2 days between a province and its town centers, and in its second day at the most between provinces. In order to improve delivery periods the quality control studies among the principle directorates were realised efficiently and continously. Ankara, Ýzmir, Ýstanbul Avrupa ve Anadolu Yakasý Posta Ýþleme Merkezlerinde mevcut olan ve operatör vasýtasý ile mektup üzerindeki posta kod numaralarýný bilgisayara kaydetmek suretiyle çalýþan otomatik mektup ayýrým sistemine (OMAS) ilave olarak Ankara ve Ýstanbuldaki sistemi daha modernize bir yapýya kavuþturmak amacýyla mektup üzerindeki posta kodlarýný otomatik olarak okuyan ve OCR/CS olarak adlandýrýlan optik okuyuculu ayýrým sistemleri faal olarak kullanýlmaktadýr. In addition to the Automated Mail Sorting System (AMSS) which works as saving the postal code numbers on the letters to a computer by an operator and which exists in Ankara, Ýzmir, Istanbul Anatolian and European side Mail Sorting Centers optical character reader sorting systems which are called OCR/CS are used to modernise the systems in Ankara and Istanbul. 2003 Yýlý Yatýrým programýnda yer alan ve otomasyon projesinin 2. aþamasý olarak faaliyete geçirilmesi planlanan Kayýtlý Posta Hizmetlerinin Otomasyonu Projesinin hayata When second stage of the registered postal services automation project which is included in the 2003 investment plan is realised just as registered postal financial geçirilerek paralý posta hizmetlerinde (Çek ve Havalelerde) olduðu gibi Mektuplar, Acele Posta Gönderileri, Koli ve Teblið evraký gibi her türlü kayýtlý posta gönderilerinin de kabul iþleminden teslim aþamasýna kadar olan her evresi bilgisayar ortamýnda takip edilebilecektir. services letters, EMS items, parcels and official documents will be traced from the acceptance to the delivery. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul Anadolu ve Avrupa Yakasý, Van Posta Ýþleme Merkezleri hizmet vermektedir. Adana Posta Ýþleme (Daðýtým Toplama) Merkezi ek bina inþaatý ise devam etmektedir. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Istanbul European and Anatolian Sides and Van Sorting Centers are in service. Construction of extra building of Adana Postal Sorting Center is continuing. Ayrýca, Ankara Daðýtým, Bakýrköy Daðýtým Toplama Merkezleri ve Konya PÝM binasý ihale edilecek binalar kapsamýnda bulunmaktadýr. Furthermore, buildings of Ankara distribution, Bakýrköy and Konya sorting centers will be tendered. 2002 yýlýnda yurtiçi mektup postasý gönderileri trafiði 903 Milyon 24 Bin, yurtiçi koli trafiði ise 859 Bin adet olmuþtur. In 2002, the traffic of domestic letters was 903 million and 24 thousand, the traffic of domestic parcels was 859 thousand. KABUL EDÝLEN YURTÝÇÝ MEKTUP VE KOLÝ POSTASI - ACCEPTED INLAND LETTER AND PARCELPOSTS (Bin)(Thousand) 1998 1999 2000 2001 2002 2003 Program Programme MEKTUP- LETTER KOLÝ - PARCEL 947574 809 985551 947 966604 785 806939 795 903024 859 910000 820 KABUL EDÝLEN YURTÝÇÝ HABERLEÞME MADDELERÝ ACELE POSTA SERVÝSÝNE AÇIK YERLER ACCEPTED INLAND PRINTED COMMUNICATION MATTERS (Milyon) (Millions) 568,3 379,3 616,3 637,6 369,2 1999 788 743 788 788 674 638,3 608 329 168,6 1998 REPLACEMENTS OPEN FOR URGENT DELÝVERY POSTAL SERVÝCES 770 761,2 2000 MEKTUP/ Letters 2001 141,8 2002 DÝÐERLERÝ/ Others 140 2003 Program Programme 80 81 81 81 81 1998 1999 2000 2001 2002 ÝL/ Provencial Capital City ilçe/ Country 81 2003 Program Programme Posta Telgraf hizmetlerine ait Ücret Tarifesi ve Posta Ýstatistikleri ile diðer faaliyetlere ait bilgilere bilgisayar ortamýnda Ýdaremizin www.ptt.gov.tr web adresinden ulaþma imkaný saðlanmýþtýr. It has been provided to reach the information of tarriffs and postal statistics and other activities from www.ptt.gov.tr Posta kod kullanýmý bu yýl içerisinde % 58 seviyesine ulaþmýþtýr. Posta Kodlarýný telefonla öðrenme hizmeti veren 119 Posta Kodu Danýþma Servislerine ilave olarak www.ptt.gov.tr web adresinden öðrenebilme imkaný getirilmiþtir. Usage of postal code increased up to 58% this year. In addition to call center 119 service for the postal code information started to be provided from the web address www.ptt.gov.tr Ýstanbul Ýlinin Posta Kod numarasý 34, Osmaniyenin 80 ve Düzcenin 81 rakamý ile baþlayacak þekilde Posta Kodlarý yeniden düzenlenerek uygulamaya konulmuþtur. Postal code of Istanbul changed as starting with 34, Osmaniye with 80 and Düzce with 81. Acele Posta Servisi (APS) olarak 2002 yýlýnda 81 il, 788 ilçeye hizmet verilmiþtir. 2002 yýlýnda yurtiçinde 7 Milyon 575 Bin adet Acele Posta Gönderisi kabul edilmiþtir. Express Mail Service (EMS) was provided to 81 provinces and 788 towns in 2002. 7 million and 575 thousand express mail items were posted in the country. Ayrýca Halkýmýza süratli hizmet sunmanýn yanýnda, hizmetin daha güvenli hale getirilmesi ve Kuruluþumuz gelirlerinin de artýrýlmasý amacýyla Sigortalý Acele Posta Gönderi hizmeti 1991den itibaren verilmektedir. Besides providing a fast service, Insured Express Mail Service has been offered since 1991 in order to offer more secure services. By the end of 2002, services of our organisation were provided to be given in 1084 centers, 2051 branches and 1336 agencies, in total 4471 offices. 2002 yýl sonu itibariyle Kuruluþumuz hizmetlerinin 1084 merkez, 2051 þube 1336 acente olmak üzere toplam 4471 iþyerinde verilmesi saðlanmýþtýr. TOPLAM PTT ÝÞYERLERÝ SAYISI TOTAL NUMBER OF PTT OFFICES KÝÞÝ BAÞINA MEKTUP POSTASI GÖNDERÝLERÝ LETTER POSTAL DISPATCHES PER/PERSON 16984 15,4 (Adet) 15,3 (Number) 15 13631 13 13 12 5605 4563 1998 1999 2000 2001 4450 4471 2002 2003 1998 Program Programme 1999 2000 2001 2002 2003 Program Programme In order to support letter writing habbit, underline the importance of letters and increase our administrations revenues, the campaign A letter to 2023; 100th Anniversary of the Turkish Republic was organised in the 162nd year of our foundation. Special covers made for this occasion were sold between 23rd April 2002-29th October 2002 and 187936 covers were sold and 39326 letters were accepted. These letters will be delivered in 2023. Kuruluþumuzun 162. Yýldönümü münasebetiyle mektup yazma alýþkanlýðýný kazandýrmak, mektubun önemini canlý tutmak ve Ýdaremiz gelirlerinin artýrýlmasý amacýyla 2003e Cumhuriyetimizin 100. Yýlýna Mektup kampanyasý düzenlenmiþtir. Bu konuyla ilgili yaptýrýlan özel zarflar 23 Nisan 2002 29 Ekim 2002 tarihleri arasýnda satýþa sunulmuþ olup, toplam 187936 adet zarf satýþý yapýlmýþ, bunlardan 39326 adet mektup kabulü yapýlmýþtýr. Mektuplar 2023 yýlýnda alýcýlarýna teslim edilecektir. POSTA HATLARI - POSTAL LINES 1998 1999 2000 2001 2002 2003 Program Programme (Km) KARA YOLU -HIGHWAY 110006 110225 93786 86268 82761 90223 DEMÝR YOLU -RAILWAY 1128 10 10 10 10 10 20881 20791 20791 20791 20791 20791 132015 131026 114587 107069 103562 111024 HAVA YOLU - AIRLINE TOPLAM - TOTAL POSTA HATLARINA ÖDENEN - AMOUNT PAID FOR POSTAL TRANSPORTATION (Bin TL.) - (Thousand TL.) KARA YOLU - HIGHWAY DEMÝR YOLU - RAILWAY HAVA YOLU - AIRLINE TOPLAM - TOTAL 1998 3255764007 32244951 353521661 3641530619 1999 5518371866 32955275 652373017 6203700158 2000 2001 2002 2003 Program Programme 7411148949 11696530769 11032728000 12518561000 185197 280348 384515 749000 1351527116 1358434618 1741315083 2480690000 8762861262 13055245735 12774427598 15000000000 Ticari eþya, doküman ve hediyelik eþyanýn kapýdan kapýya teslimine yönelik olarak kurulan ALO-POST Servisi Ankara, Ýstanbul ve Ýzmir þehirleri belediye hudutlarý ile bu iller arasýnda hizmet vermeye devam etmektedir. (Adet)(Number) MERKEZ-CENTRAL OFFICES ÞUBE-BRANCH OFFICES ACENTE-AGENCIES TOPLAM-TOTAL Alo Post service which is carried out in Ankara, Istanbul and Ýzmir for commercial goods, documents and souvenirs is still being provided. PTT ÝÞYERLERÝ - PTT OFFICES 1998 1999 2000 1150 2568 13266 16984 1143 2543 9945 13631 1114 2376 2115 5605 2001 2002 1094 2151 1318 4563 1084 2051 1336 4471 2003 Program Programme 1050 2000 1400 4450 Piyasada rekabet koþullarýna uygun þekilde hizmet verebilmek amacýyla; Posta tekeli kapsamýnda olmayan, Koli, Acele Posta Gönderisi, Küçük Paket ve kitap, gazete, dergi ve broþür gibi basýlmýþ kaðýtlara, ayný anda ve ayný gönderici tarafýndan tarifesinde belirtilen sayýdan az olmamak koþuluyla postaya verilmeleri halinde ücret indirimi uygulanmasýný saðlayan Toplu Posta Gönderileri Ücret Ýndirimi Yönergesi uygulanmaktadýr. In order to serve in the market according to the conditions of competition; Collective Postal Items Price Discount Directive which provides price discount to Parcel, EMS, Small Package, and printed papers like book, newspaper, magazine, and brochure that are not included in the postal monopoly, if they are posted by the same sender, at the same time and if the number is not less than the determined number in the tariff; is being applied. Birçok Avrupa ülkesinde uygulanmakta olan Katalogla Mal Satýþý sisteminin Ülkemizde uygulanmasýna olanak saðlanmýþtýr. Söz konusu hizmetin firma ve þirketlerle anlaþma yapýlarak yaygýnlaþtýrýlmasýna çalýþýlmaktadýr. The system of sales by catalogue which is very widespread in most European countries was provided to be implemented in our country as well. Studies to widespread this system is still continuing. Köylerde yaþayan vatandaþlarýmýza süratli ve daha düzenli posta hizmeti sunulmasý amacýyla Motorize Köy Posta Daðýtým Hizmeti arazi, yol ve iklim durumu müsait olan yerlerde uygulanmakta olup, Ülkemiz genelinde 155 adedi Ýdaremize ait, 347 adedi kiralýk taþýt olmak üzere toplam 502 taþýtla 23533 köye haftada 1 veya 2 seferli olmak üzere motorize daðýtým hizmeti yapýlmaktadýr. In order to provide a faster and organised postal service for the citizens living in the villages, motorised delivery service is being offered where road and climate conditions are suitable. This service is privided once or twice a day in 23533 villages by 502 vehicles 155 of which belong to our administration and 347 are rented. TELGRAF HÝZMETLERÝ TELEGRAPH SERVICES 2002 yýl sonu itibarý ile Telem hizmetine açýk iþyeri sayýsý 718 adettir. The number of PTT Offices open for Telem communication was 718 as the end of the year 2002. TELEM VE GENTEKS'E AÇIK ÝÞYERÝ SAYISI YURTÝÇÝ TELGRAF TRAFÝÐÝ INLAND TELEGRAM TRAFFICS OFFICES OPEN FOR TELEX AND GENTEX SERVICES 736 737 737 736 718 (Milyon Adet) (Numbers in Millions) 2,1 706 2 1,7 1,6 1,5 1,2 205 205 205 219 205 230 0,4 1998 1999 2000 2001 2002 Teleme Açýk Ýþyeri / Offices Open for Telex Services Genteks'e Açýk Ýþyeri / Offices Open for Gentex Services 0,3 1998 1999 Normal / Ordinary 2003 Program Programme 0,2 2000 0,2 2001 0,3 0,2 2002 2003 Program Programme Acele+Yýldýrým / Urgent+Very Urgent Genteks iþletmesine açýk iþyeri sayýsý 2002 yýl sonu itibariyle 219a ulaþmýþtýr. The number of PTT offices open for Gentex was 219 by the end of 2002. Tele-Post trafiði 2002 yýlýnda yurtiçinde 1 Milyon 815 Bin adet olmuþtur. 2002 yýlýnda 81 il, 1089 ilçe ve bucak olmak üzere toplam 1170 iþyerimizde Tele-Post hizmeti verilmiþtir. Domestic Tele-Post traffic has reached to 1 million 815 thousand as of 2002. In 2002, Tele Post service was offered in 1170 business places in total, 81 of them are provinces and 1089 of them are districts. TELEPOST HÝZMETÝ-TELEPOST SERVICE 1998 1999 2000 , 2001 2002 ÞEHÝR SAYISI - NUMBER OF CITIES YURTÝÇÝ MEKTUP TRAFÝÐÝ INTERNALTRAFFIC YURTDIÞI MEKTUP TRAFÝÐÝ INTERNATIONALTRAFFIC 2003 Program Programme (Adet)(Number) 542 847 901381 1025925 16648 13490 1098 1198937 1141 1721485 1170 1815000 1180 2200000 4805 2382 1780 2000 Yurtiçi telgraf trafiði 2002 yýlýnda 1 Milyon 870 Bin adet olmuþtur. Domestic telegraph traffic was 1 million 870 thousandin 2002. Telefaks abonelerinin telgraflarýný muhaberedeki faksimil cihazýna iletmelerini saðlayan fakstel hizmeti halen 28 ilimizde verilmekte olup, hizmetin yaygýnlaþtýrýlmasý i ç i n ç a l ý þ m a l a r d e v a m e t m e k t e d i r. Fax-tel service, enabling the tele-fax subscribers to transfer their telegraphs to the facsimile device, is being provided in 28 provinces and studies continue in order to widespread the service. PARALI POSTA HÝZMETLERÝ POSTAL PAYMENT SERVICES Hizmetlerimizin otomasyon ortamýnda yürütülmesi amacýyla 1995 yýlýnda 27 merkez, 1996 yýlýnda 51 merkez, 1997 yýlýnda 124 merkez, 1998 yýlýnda 65 merkez, 1999 yýlýnda 84 merkez, 2000 yýlýnda 55 merkez ve 2001 yýlýnda 300, 2002 yýlýnda da 1 merkez otomasyona açýlarak toplam 707 merkezimizde Posta Çekleri Baþmüdürlüðü ile on-line baðlantýlý olarak posta çeki ve havale hizmetleri bilgisayar ortamýnda verilmeye baþlanmýþtýr. 2003 yýlýnda da bu çalýþmalara devam edilecek olup 397 merkezin otomasyona açýlmasý planlanmýþtýr. In order to carry out our services in automated environment, 27 centers in 1995, 51 centers in 1996, 124 centers in 1997, 65 centers in 1998, 84 centers in 1999, 55 centers in 2000, 300 centers in 2001 and 1 center in 2002 which makes 707 centers in total were prepared to provide postal check and money order services in a computerised environment by an on-line connection to the principle directorate of postal checks. In 2003 studies on this subject will be continued and 397 centers are planned to be automated. Merkezlerimizin serverýnda kullanýlan APT sisteminin daha kullanýþlý olan Power Builder sistemi ile deðiþimi tamamlanmýþtýr. Bu sayede giþe ekranlarý ile server ekranlarý ayný sistemle çalýþmaya baþlamýþ ve daha önce mümkün olmayan her giþeden kontrol görevlisi yetkisiyle dökümler görüntülenebilmekte ve yazdýrma iþlemi yaptýrýlabilmektedir. The APT system which was formerly used in the PTT offices, was replaced by a more effective system called Power Builder. By the help of this system counter monitors and server monitors are now monitored and printed in any counters which was not available before. Otomasyona açýk tüm merkezlerin MTS kapsamýna alýnmasý için bir program hazýrlanmýþ olup, 2002 yýlý sonu itibariyle A program was prepared for all the automated centers to be covered by the MTS and by the end 2002, bill payments are otomasyona açýk tüm merkezlerden MTS üzerinden fatura tahsilatý yapýlmaya baþlanmýþtýr. launched to be accepted via MTS in all the automated PTT centers. Kuruluþumuz ile Garanti Bankasý A.Þ. arasýnda imzalanan sözleþme uyarýnca 04.04.2000 tarihinden itibaren otomasyona açýk merkezlerimizden POS cihazý üzerinden kredi kartý tahsilatý, borç sorgulama yöntemi ile tahsilat ve posta çeki vasýtasý ile tahsilat yapýlmasý iþlemlerine devam edilmektedir. In accordance with the agreement signed between our Administration and Garanti Bank, as of 04.04.2000 credit card debt collection via POS machine collection through debt inquiry and collection by postal checks are realised in the automated centers. Kuruluþumuz ile Anadolu Finans Kurumu arasýnda 28.09.2001 tarihinde imzalanan sözleþme uyarýnca otomasyona açýk merkezlerimizden Anadolu Finans Kurumu müþterilerine hesap açma, hesaplarýna para gönderme ve para çekme konusunda hizmet verilmeye devam edilmektedir. In accordance with the agreement signed with Anadolu Finance Institution in 28.09.2001, in our automated centers services of account openning money transfer money withdraw are offered to the Anadolu Finance Institution customers. Kuruluþumuz ile Te l s i m Telekomünikasyon Hizmetleri A.Þ. arasýnda 03.04.2002 tarihinde imzalanan sözleþme uyarýnca adý geçen Þirket müþterilerinin cep telefonlarý ve ara ödeme bedellerinin tahsilatýna otomasyona açýk merkez ve þubelerimizden, Kontör Yükleme Kartlarýnýn satýþýna ise tüm merkez ve þubelerimizden baþlanmýþtýr. In accordance with the agreement signed with Telsim Telecommunication Services Coop. In 03.04.2002 payment of cellular phone invoices and other debts collection services are offered in the automated centers and sales of phone cards are provided in all centers. Kuruluþumuz ile Aycell Haberleþme ve Pazarlama Hizmetleri A.Þ. arasýnda 30.05.2002 tarihinde imzalanan sözleþme uyarýnca adý geçen Þirkete ait Kontör Yükleme Kartlarýnýn satýþýna tüm merkez ve þubelerimizden baþlanmýþtýr. In accordance with the contact that was signed with Aycell Telecommunication and Marketing Servüces Coop. In 30.05.2002, phone cards belonging to the mentioned Company are sold in all PTT branches and centers. Kuruluþumuz ile Aria ÝÞ-TÝM arasýnda 24.07.2002 tarihinde imzalanan sözleþme uyarýnca adý geçen þirket müþterilerinin cep telefonlarý ve ara ödeme bedelleri tahsilatýna tüm otomasyona açýk merkez ve þubelerden, Kontör Yükleme Kartlarýnýn satýþýna ise kapsama alanlarýnýn bulunduðu merkez ve þubelerden baþlanmýþtýr. In accordance with the contract signed between our administration and Aria IS-TIM in 24.07.2002, in every automated center the cellular phone invoice and other payments belonging to the mentioned company are all accepted. Phone cards of the mentioned company are sold in the centers and branches within the covering area. Kuruluþumuz ile Global Refund Turistik Hizmetleri A.Þ. arasýnda 15.04.2002 tarihinde imzalanan sözleþme uyarýnca yurt dýþýnda yerleþik T.C. ve yabancý uyruklu kiþilerin Türkiyede yapmýþ olduklarý alýþ-veriþler karþýlýðýnda ödemiþ olduklarý KDVnin yurt dýþýna çýkýþlarý sýrasýnda ödemesinin yapýlmasý iþlemine Antalya, Ýzmir, Edirne ve Ankara PTT Baþmüdürlüklerine baðlý çýkýþ kapýsý PTT Merkezlerinden baþlanmýþtýr. In accordance with the agreement signed between our Administration and Global Refund Touristic Services Coop. In 15.04.2002 the transaction of repayment of VAT that was paid by the Turkish people living outside of Turkey and by the foreigners, is provided by the border PTT centers which are bound to Antalya, Ýzmir, Edirne and Ankara PTT Principle Directorates. In 2002 effective transactions were continued and 1 trillion 15 billion Turkish Liras commision income was gained out of 113,5 trillion Turkish Liras endorsment. 2002 yýlýnda da efektif iþlemlerine devam edilmiþ ve 113,5 Trilyon TL ciro elde edilmiþ olup, bunun karþýlýðýnda 1 Trilyon 15 Milyar TL komisyon geliri elde edilmiþtir. (Bin)(Thousand) POSTA ÇEK ÝÞLEM SAYISI- POSTAL CHEQUE OPERATIONS 1998 1999 2000 2001 2002 2003 Program Programme HESAP SAYISI -NUMBER OF ACCOUNT 178.2 YATIRILAN - DEPOSITED 11235.0 ÇEKÝLEN - PAID 340 AKTARILAN -TRANSFERRED 148 180,4 8862,2 325,3 154,0 2002 yýlý sonu itibarý ile posta çeki hesap sayýsý 233985 adede ulaþmýþ olup Posta Çeki hesaplarýndaki kullanýlabilir mevcut miktarý 14,5 Trilyon TL olmuþtur. 183,5 7660,5 227,7 139,9 206,3 6285 1631 206 233,9 6004 622 236 264 13000 10000 500 By the end of 2002, the number of post check accounts reached to 233985 and the amount in use has become 14,5 trillion Turkish liras. POSTA,TELGRAF VE ÇEK HAVALELERÝ SAYISI- TRAFFIC OF MONEY ORDERS BY POST, CABLE AND CHEQUES (Bin)(Thousand) 1998 1999 2000 2001 2002 2003 Program Programme YURTÝÇÝ KABUL INLAND ACCEPTED YURTDIÞI GELEN RECEIVED FROM ABROAD 12828 10888 9724 11532 16152 31000 198 190 171 187 185 183 Otokopili yeni tasarlanan formüller ülke geneline yaygýnlaþtýrýlarak kullanýlmaya baþlanmýþtýr. Bu uygulama ile müþterilerimiz doðrudan otomasyon giþelerindeki personele form doldurmadan bilgileri söyleyip bilgisayara giriþini yaptýrabilmekte veya giþelerimizde bulunan basit olarak tasarlanan formlara bilgileri yazýp giþe personeline vererek bilgisayara giriþini yaptýrabilmektedirler. Giþe yazýcýlarýnda yazdýrýlan formüllerin bir nüshasý alýndý olarak müþteriye verilmektedir. Söz konusu formül bütün geliþmiþ Avrupa ülkelerinde kullanýlan formül boyutlarýndadýr. The newly designed documents with autocopy started to be used throughout the country. By the help of this implementation customers became able to enter into the system without any need to fill in a form or if they wish, they can easily enter into the system by filling in simple forms which are given from the counters. A copy of the documents that are printed out in the counters is given to the customer. The mentioned documents have the same size and format with the ones used in all developed European countries. POSTA,TELGRAF VE ÇEK HAVALE TUTARLARI - TOTAL VALUE OF MONEY ORDERS (Milyon TL.) (Millions TL.) 1998 1999 2000 2001 2002 2003 Program Programme YURTÝÇÝ KABUL RECEIVED INLAND YURTDIÞI GELEN RECEIVED FROM ABROAD 96736504 242223917 18132161 27799264 568950008 34180491 1831103785 4717191182 12000000000 70606169 96464126 106041867 TOTAL VALUE OF POSTAL CHEQUE OPERATIONS 2500000 2500000 POSTA ÇEK ÝÞLEMLERÝ PARASAL TUTARI (Milyar TL.) 1998 1999 2000 1000000 2001 2002 Yatýrýlan / Deposited Aktarýlan / Transferred Çekilen / Paid Hesap Bakiyesi / Total Balance 20000 625826 7348 14445 592881 586823 520118 382274 173989 6865 8725 8132 87217 91462 59216 61778 4112 3784 394998 1149286 1133149 (Billion TL.) 2003 Program Programme Bayrak ve para gibi Ülkemizin baðýmsýzlýðýnýn sembolü sayýlan posta pullarý; Ülkemizin tarih, sosyal ve kültür varlýklarýnýn, bitki ve hayvan varlýklarýnýn, turizm varlýklarýnýn, sanatýnýn, Türk meþhurlarýnýn tanýtýmýnda önemli bir görev üstlenmektedir. The postal stamps picturing flag and money that are considered to be the symbol of independence of our country undertake important roles in the advertisement of historical, social and cultural possessions, plant and animal possessions, tourism possessions, arts and celebrities of our country. Bu nedenle; yýllýk pul emisyon programlarýnýn hazýrlýk aþamasýnda çok titiz davranýlmakta olup Cumhurbaþkanlýðý Genel Sekreterliðinin, Baþbakanlýðýn, Bakanlýklarýn ve Üniversitelerin, konu ile ilgili diðer Kurum ve Kuruluþlarýn pul çýkarýlmasý konusunda görüþ, teklif ve önerileri alýnmakta, alýnan bu görüþ, teklif ve öneriler deðerlendirilmektedir. For this reason during the preparation stages of annual stamp emission programmes great consideration is given and opinion, suggestion and proposal of General Secretariat of Presidency, Prime Ministry, Ministries and Universities and other Organizations and Institutions concerned with the issue are taken and these proposals and suggestions are evaluated. Pullarda filatelistler tarafýndan en çok aranan konulara öncelik verilmektedir. For stamps, the issues philatelist like most are given priority. Filateli tanýtým çalýþmalarý çerçevesinde Ankara, Mersin, Ýzmir, Konya, Antalya illerinde filateli sergileri düzenlenmiþ olup; filatelinin yurt sathýnda yaygýnlaþtýrýlmasý ve okullarda filatelinin geliþtirilmesi amacýyla hazýrlanan Pul ve Pulculuk kitapçýðý tüm Baþmüdürlüklerimize gönderilmiþtir. Philatelic advertisements have continued in philately exhibitions organized in Ankara, Mersin, Ýzmir, Konya and Antalya. In order to widespread the philately throughout the country, a booklet Stamp & Philately was published and sent to all principle directorates. Kuruluþumuzun gelir kaynaklarýndan biri olan filatelinin yaygýnlaþtýrýlmasý, sevdirilmesi, It is important that we ensure that philately is well-known by more social groups her yaþ grubuna hitap etmesi için bu hizmetin daha geniþ kitlelere tanýtýlmasý önemlidir.Her yýl eðitim ve öðretim döneminde ilk ve orta dereceli okullara, ayrýca turizm sezonu boyunca yerli ve yabancý turistlere gezici filateli araçlarýmýzla filatelik satýþ ve tanýtým yapýlmaktadýr. Daha önce Cumhuriyet dönemi pullarýnýn tanýtýmýna baþlatýlan internet sitesinde 2002 yýlýndan günümüze kadar olan pullarýn tanýtýmý tamamlanmýþtýr. Filateli hizmetlerinin daha saðlýklý ve hýzlý bir þekilde yürütülmesi için tüm takip iþlemleri ile abone bilgileri bilgisayar ortamýna aktarýlmýþtýr. as it is one of our Institutions main resources. Philatelic sales and advertisements are carried out through mobile philately for the primary and middle schools at every education term, and foreign and domestic tourists throughout tourism season. Advertisement of Republic stamps via internet site which was started in 2002 was completed. In order to provide more secure and faster philately services all tracing and customer information was entered to computers. 2002 yýlý sonu itibariyle filateli gelirlerimiz 213 Milyar TLdir. Our philately revenues have been 213 billion Turkish Liras as of late 2002. Emekli Sandýðýndan aylýk alan 60 yaþ ve üstü emekli, dul, yetim ve beden özürlülerin taleplerine baðlý olarak maaþlarýnýn konutlarýnda teslim uygulamasý 2001 yýlý Mart ayýndan itibaren tüm yurt sathýna yaygýnlaþtýrýlmýþ olup 3386 emekli bu hizmetten yararlanmaktadýr. By March 2001, the delivery of monthly payments to the homes of the retired over 60, and disabled on demand has been provided and this service has been widespread throughout the country where 3386 retired benefit from it. Bu uygulamaya tabi emeklilerin vergi iade zarflarý da maaþlarýn teslimi sýrasýnda emeklilerden alýnmakta, hesaplarý yapýldýktan sonra vergi iade tutarlarý adreslerine teslim edilmektedir. Also, tax return documents of the retired who benefit from this service are collected during their monthly payments are delivered and after calculating tax return amounts are delivered to their homes. Emekli Sandýðý ve SSK emeklilerinin maaþ, maaþ farký ve vergi iade tutarlarýnýn PTT iþyerlerinde yapýlmasý konusunda ilgili Kurumlarla sürdürülen çalýþmalar tamamlanmýþ, protokoller imzalanmýþ olup, Ocak 2002 tarihinde uygulamaya geçilmiþtir. Studies about providing the payments of Retired Fund members and Social Security Institution members salaries, salary differences and tax return payments from the PTT Centers, was completed and implementation was started in January 2002. TEKNOLOJÝK YAPILANMA FAALÝYETLERÝ TECHNOLOGICAL RESTRUCTURING ACTIVITIES Elektronik Posta (Hybrid Mail) Projesi: Electronic Mail (Hybrid Mail) Poject Geliþmiþ ülkelerin Posta Teþkilatlarý ülkelerdeki küreselleþme, internet devrimi, artan rekabet sonucunda düþen kâr marjlarý gibi sebeplerden dolayý diðer kâr arttýrýcý kaynaklar üzerinde çalýþmalarýný sürdürmektedir. Postal Administrations of developed countries continue their studies on other profitable resources due to the decrease in profit margins resulted from globalisation, introduction of internet and intense competition. Günümüzde standart mektup gönderi trafiðinin günden güne azalmasý Kurumumuzu Hybrid Mail ve benzer yeni teknolojileri kullanarak müþterilerine nitelikli servisler sunmayý ve ayný zamanda geleneksel posta servislerindeki üretim ve hizmet kalitesinin arttýrýlmasýný zorunlu kýlmaktadýr. Nowadays, the decline in traffic of ordinary letter post day by day forces our Institution to provide qualified services to customers by using Hybrid Mail and similar new technologies and to improve the production and service quality in traditional postal services at the same time. Bu nedenle þirketler, finansal kuruluþlarý ve bankalarla anlaþmalar yapýlarak Kurum ve Kuruluþlarýn gönderi bilgilerinin elektronik ortamda alýnýp PTT Merkezlerinden daðýtýmýna imkan saðlayan Elektronik Posta Þirketinin (Hybrid Mail) kurulmasý Kuruluþumuzca hedeflenmektedir. For this reason, it is aimed by our Institution to establish Electronic Mail Company (Hybrid Mail) which enables obtaining information concerning the items of Foundations and Institutions in electronic environment and their distribution from PTT Offices, by reaching agreements with companies, financial institutions and banks. Günümüzde gönderilerin büyük oranda elektronik ortamda üretilmesinde bilgi teknolojisinin geliþmesi etkili olmuþtur. PTT Genel Müdürlüðü gönderilerin % 70inin bilgisayarlar tarafýndan üretildiðini göz önünde bulundurmaktadýr. Bu oran ticari mektuplarda % 95e kadar çýkmaktadýr. The development of information technology has an effect on production of items in electronic environment to a great extent nowadays. General Directorate of PTT takes into consideration that 70% of items is produced by computers. This proportion rises up to 95% for commercial letters. Bu proje ile : The targets of this project are; -Mevcut Posta Servislerinde, daðýtým ve sevk iþlemlerindeki hizmet kalitenin düzeltilmesi, - to improve quality of service in available Postal Services, distribution and transportation, -Kalitenin artmasý ve deðerli servislerin eklenmesi ile birlikte geliþen Posta pazarýnda PTT Genel Müdürlüðünün rekabet gücünün attýrýlmasý, - to strengthen competition power of General Directorate of PTT in developing Postal market in parallel to the improvement of quality and addition of value-added services, -Maliyetlerin düþürülmesi, -Üretim kapasitesinin arttýrýlmasý, - to decrease costs, - to increase production capacity, -Posta teslimat sürelerinin kýsaltýlmasý, - to shorten delivery time of mails, -Gönderilerin toplama ve ayýrým maliyetlerinin kaldýrýlmasý, - to remove collection and sorting costs of items, -Pul maliyetlerine son verilmesi, - to terminate stamp costs, -Kurum, kuruluþ ve özel firmalarýn kendilerine gerek insan gücü gerekse ekipman açýsýndan aþýrý yük getiren basma, zarflama iþlemlerini terk edebilmeleri ve bu iþlemleri daðýtým konusunun uzmaný olan PTT Genel Müdürlüðüne býrakabilmelerinin saðlanmasý, - to provide that Foundations, Institutions and Private Firms can quit printing and enveloping operations which impose on them excessive burden in terms of both work capacity and equipment and transfer these operations to General Directorate of PTT which is expert on the subject of distribution, -Yurtdýþýnda Elektronik Posta kullanan ülkeler ile data transferi yolu ile mektup alýp, sevk edilebilmesi, - to be able to receive and forward letters through data transmission with the countries using Electronic Mail, -E-mail kullanýcýlarý için e-Maillerin internetteki PTT Genel Müdürlüðünün WEB sayfasýndan kolaylýkla yükleyebilecekleri program ile mektup þeklinde dönüþtürüp, alýcýsýna PTT tarafýndan teslim edilmesi, - to turn e-mails into letter form with the programme to be computerised easily from WEBSITE of General Directorate of PTT through internet by e-mail users and deliver them to the addressees by PTT, -Gönderilerin barkodlanarak takibinin yapýlabilmesi, teslim bilgilerinin el terminalleri ile alýnarak WEB sayfasýndan izlenebilmesi gibi hedefler amaçlanmýþtýr. - to be able to trace the items by barcode system and trace them through WEBSITE by obtaining delivery details with portable scanners, -Elektronik Posta ile kurum ve kuruluþlar, ticari firmalar posta aðýna baðlandýklarý takdirde gönderilerin elektronik olarak ayrýmý gerçekleþtirilecek ve son teslim noktasýna kadar mektuplar dikkatle izlenebilecektir. Bunun yaný sýra göndericiler kendi kiþisel bilgisayarlarýndan Türkiye içerisinde ve að içerisinde yer alan bütün ülkelere masa baþýndan mektup gönderme imkaný bulacaktýr. With Electronic Mail, sorting of items shall be realised as electronic and letter can be traced carefully from delivery to last point if foundations, institutions and commercial firms connect to postal network. Moreover senders shall have the opportunity to send letters within Turkey and to all countries taking part in network through their individual computers from their homes. -Hybrid Mail aracýlýðýyla Geleneksel Posta Servisleri ile modern bilgisayar teknolojilerinin avantajlarýný kullanarak ve elektronik data gönderimini saðlayarak hizmet kalitesinin artýrýlmasý mümkündür. Bu þekildeki deðerli servislerin eklenmesi ile PTT Genel Müdürlüðünün geliþen Posta Pazarýnda rekabet gücü artacaktýr. It is possible through Hybrid Mail to improve service quality by using Traditional Postal Services and advantages of modern computer technologies and providing electronic data transmission. In parallel to the addition of such value-added services, the competition power of General Directorate of PTT in developing Postal Market shall be reinforced. -Bu sebepten dolayý dünyada yaklaþýk on senedir kullanýlan ve þu anda fizibilite ve etüd çalýþmalarý tamamlanan Hybrid Mail Sistemlerinin Ýstanbul Avrupa Yakasý, Ankara Posta Ýþleme Merkezlerine Pilot Bölge olarak kurulmasý ve deneme safhasýndan sonra Elektronik Posta Aðýnýn ülkemiz sathýna yayýlmasý Kuruluþumuza büyük yararlar saðlayacaktýr. -For this reason, it will be very beneficial for our Institution to install Hybrid Mail Systems of which feasibility and investigation studies have been completed and which have been used in the world for ten years approximately, in Ýstanbul European Side and Ankara Sorting Centres as Pilot Region. It will be of great benefit to spread Electronic Postal Network all over our country after testing period. -Globalleþen dünyada geliþen teknolojiler ile çalýþýp Elektronik Postayý kullanan ülkeler ile birlikte ayný sistemde yer almak gerek teknoloji aktarýmý gerekse bu ülkelerin bilgi birikimlerinden yararlanmamýzý saðlayarak önümüzdeki yýllarda Kurumumuzun ileri -Our Institution shall have the opportunity to forward the items through modern technologies in the near future by means of both transfering the technology and benefiting from the experience of countries using Electronic Mail in parallel to implementing the teknolojiler ile gönderilerini sevk etmesine imkan verecektir. developing technologies in globalising world and taking part in the same system together with the above mentioned countries. -Hybrid Mail projesinin faaliyete geçirilmesi Kuruluþumuza; hizmet geliri, kâr, imaj, pazar payý, piyasa kontrolü, üretim ve hizmet kalitesinin arttýrýlmasý gibi birçok avantajlar saðlayacaktýr. -In launching Hybrid Mail project, our Institution shall have a lot of advantages; such as, service revenue, profit, image, market share, control of market and improvement of production and service quality. Kayýtlý Posta Projesi : Registered Mail Project Servis Kalitesini Ýyileþtirme Fonunun (SKÝF) oluþturulmasý Pekin Kongresinde Varýþ Giderleri teklifi çerçevesinde Posta Ýþletme Konseyi tarafýndan kararlaþtýrýlmýþtýr. It was decided by the Postal Operations Council in Beijing Congress to form Quality of Service Fund (QSF) in the framework of the Terminal Dues proposal. 1999 Pekin Kongresi, 37 nolu doküman kapsamýndaki bilgiler dikkate alýnarak evrensel posta hizmetlerinin kalitesini iyileþtirmeye yönelik projelere destek vermek için prensipte SKÝFin kullanýlacaðýný onaylamýþtýr. 1999 Beijing Congress, approved to use QSF in principal in order to support the projects aiming to improve the quality of universal postal services, taking into consideration the information included in the number 37 document. SKÝF, geliþmiþ ülkelerden geliþmekte olan ülkelere yollanan posta gönderilerine uygulanan kg. baþýna 3.427 DTSlik varýþ giderlerine kesilecek % 7.5luk bir pay ile özelikle toplu gönderiler için % 7.5luk bu pay uygulanmaktadýr. QSF shall be supported by a ratio of 7.5 % provided from the terminal dues of 3.427 SDR charged per kg. for the items sent from the developed countries to the developing countries and the ratio of 7.5 % is applied especially for the bulk mails. SKÝF tarafýndan desteklenen projeler, geliþmekte olan ülkelerde Ulusal Posta Ýdareleri sorumluluðunda yürütülmektedir. The projects supported by QSF are carried out under the responsibility of National Postal Administrations in the developing countries. PTT SKIF tarafýndan desteklenecek proje olarak UPU yönetimine Kayýtlý Posta Projesini öngörmüþtür. PTT has submitted Registered Mail Project to UPU Administration as the project that shall be supported by QSF. PTT ilgili kanun, Tüzük ve Yönetmelikler ve Uluslararasý ikili anlaþmalar ile UPU hükümlerine uygun olarak yürütmekte olduðu posta hizmetlerinin kabul, kayýt, ücretlendirme, sevke hazýrlýk, sevk, geliþ, gümrükleme daðýtým, teslim ve teslim sonrasý gibi iþlemlerin bilgisayar ortamýnda kontrol ve denetiminin on-line olarak saðlanmasý amacýyla pilot bölge olarak 2002 yýlýnda seçilen merkez, PÝM ve þubelerde SKÝF projesi ile projeye baþlayacak olup kýsa zaman içerisinde kayýtlý posta sistemin tüm ülke çapýna yayýlmasýný amaçlamýþtýr. PTT aims at making registered mail system widespread all over the country in a short time period after it starts the QSF project in the determined branch offices, postal sorting centres and PTT offices in 2002 with the aim of providing postal services that are carried out in accordance with the concerning law, Regulation and by-law, international agreements, UPU Regulations, such as acceptance, registration, charging, preparation to transportation, transportation, receipt, customs transactions, distribution, delivery, after delivery transactions in a computerised environment. Ayrýca bu kapsamda kayýtlý posta projesine 2002 yýlý yatýrým programýnda 1,5 Trilyon TL. ödenek ayrýlmýþtýr. Kayýtlý posta In addition, 1.5 trillion TL was allocated to the registered postal items project in investment programme of 2002. Both projects projesinin ülke genelinde uygulanmasý için her iki proje paralel olarak yürütülecektir. shall be carried out in parallel to each other in order to apply the registered postal items project. Söz konusu proje ile ilgili olarak Posta Telgraf, Uluslararasý Ýliþkiler ve Teknik Ýþler ve Otomasyon Dairesi Baþkanlýklarý personelinin katýlýmý ile bir komisyon oluþturulmuþtur. Concerning the project in question, a Commission was established by the contribution of staff working in Presidencies of Post Telegraph Department, International Relations Department and Technical Affairs and Automation Department. Dünya Posta Birliðinin (UPU), Servis Kalitesini Ýyileþtirme Fonundan (FAQS) saðlanacak 434.000 USDlik kaynak da dikkate alýnarak teknik þartname hazýrlanmýþ ve 26.11.2002 tarihinde ihalesi yapýlmak üzere resmi gazetede yayýnlanmýþtýr. By also taking into consideration the resource for the amount of 434,000 USD which will be provided from Universal Postal Union (UPU), Quality of Service Fund (QSF), thechnical specification was prepared and issued in the official paper with the object of its tender on 26.11.2002. Baþbakanlýðýn 2002/52 sayýlý genelgesi doðrultusunda ihalelerin durdurulmuþ olmasý nedeniyle belirtilen tarihte ihale yapýlamamýþ ancak UPUdan saðlanacak kaynak ve projenin önemi dikkate alýnarak ihale edilmesi için onay alýnmýþtýr. Gelinen aþamada mevcut þartnamedeki zeyilname çalýþmalarý tamamlanmýþtýr. Since the tenders were stopped in parallel with the circular of The Prime Ministry numbered 2002/52, the tender was not realised in the indicated date. However the approval was taken for the tender by taking into consideration the resource which will be provided from UPU and the importance of the project. Supplementary studies in the existing specification have been completed in the current stage. Posta Tahsilat Sistemi Yazýlým ve Donanýmý: Postal Collection System Software and Hardware Tüm iletiþim araçlarýnýn, elektrik, su, doðalgaz faturasý ve benzeri faturalarýn PTT merkezlerinden tahsil edilmesi amacý ile düþünülmüþ bir projedir. Tahsilatlarýn on-line olarak yapýlabilmesi için gerekli çalýþmalar yapýlmaktadýr. The project is designed for collection of e l e c t r i c , w a t e r, g a s a n d a l l telecommunicational bills etc. at PTT offices. Necessary studies are being carried out to be able to realise collections on-line. Proje kapsamýnda Telsim fatura tahsilatýnýn yapýlabilmesi için Kuruluþumuz personeli tarafýndan yazýlým hazýrlanmýþ olup 10.04.2002 tarihinden itibaren otomasyona açýk tüm PTT Merkezlerinde tahsilat yapýlmaktadýr. Aycell ve Aria fatura tahsilatý da yapýlmaya baþlanmakla birlikte diðer telefon þirketlerine ait faturalarýn tahsilatýna da baþlanacaktýr. Genel bir tahsilat yazýlýmý yapýlarak tüm tahsilatlarýn yapýlmasý için yazýlým hazýrlýk çalýþmalarý yapýlmaktadýr. In the scope of the Project, the software was prepared by our Institutions personnel to be able to collect Telsim bills and the collection has been realised in all on-line PTT offices since 10.04.2002. The collections of Aycell and Aria bills were also started and the collections of the bills belonging to other phone companies will be satrted. The software preparation studies for a general collection software are being carried out in order to realise all collections. Muhasebe Finansman Yönetim Sistemi (MFYS): Accounting Financing Management System (AFMS) PTT Genel Müdürlüðü, Baþmüdürlük, Müstakil Üniteler ve Merkez Müdürlükleri ile þubelerdeki muhasebe iþlemlerini Muhasebe Finansman Yönetim Sistemi (MFYS) ile General Directorate of PTT, through carrying out the accounting transactions in Principle Directorates, Autonomous Units, PTT Offices and Branch Offices, via yaparak, Yönetim Karar Destek Sistemine yönelik olarak istatistiksel bilgi ve raporlarý almayý ve tüm muhasebe iþlemlerinin on-line ortamda kontrol ve denetimini saðlamayý amaçlamaktadýr. Accounting Financing Management System, aims to have statistical information and reports and to provide the control and audit of all accounting transactions on-line. Bu amaçla satýn alýnacak sistemler ile yazýlýmlar, POSTANet 2000 aðý kapsamýnda yer alan Otomasyona açýk merkezlerdeki serverlar üzerindeki verileri kullanarak Muhasebe Finansman Dairesi Baþkanlýðý tarafýndan tüm Baþmüdürlüklerin ve Müstakil Ünite muhasebelerinin daha hýzlý ve doðru olarak muhasebe bilgilerini alabileceði ve paranýn kontrolünü saðlayabileceði bir muhasebe ve finansman yönetim sisteminin kurulmasýna yönelik teknik ve mali deðerlendirmeyi saðlayacaktýr. The systems and softwares which will be bought with this object will provide technical and financial evaluation aimed at establishing an accounting and financing management system through which Presidency of Accounting Financing Department can get more quickly and correctly the accounting information of all Principle Directorates and Autonomous Units accountings and can ensure money control by using the data on servers in on-line offices taken part in the scope of POSTNet 2000 network. Söz konusu projenin ihalesi yapýlmýþ olup, sözleþme imzalanmýþtýr. The tender phase of the project in question was completed and the contract was signed. Projenin gelinen aþamasýnda programlarýn yükleme ve geçici kabul iþlemleri yapýlmaktadýr. In the current phase of the project, loading the programs into computers and provisional acceptance transactions are being carried out. Personel Ýþlemleri Bilgi Yönetim Sistemi (PÝYS) Projesi: The Project of Personnel Transactions Information Management System (PTMS) PTT Genel Müdürlüðü; 80 Baþmüdürlük ve 9 Müstakil Ünitesinde yürütülmekte olan tüm personel ve ilgili uygulamalarýný; Personel Ýþlemleri Yönetim sistemi (PÝYS) ile otomasyona geçirmeyi hedeflemiþ olup, PÝYS Projesi ile Yönetim Karar Destek Sistemine geçiþin bir parçasý olarak tüm personel iþlemleri, istatistiksel bilgi ve raporlar ile diðer ihtiyaçlarýn on-line ortamda yürütülmesi, kontrolü ve denetiminin saðlanmasý amaçlanmýþtýr. 2003 yýlýnda bir ihale yapýlmasý planlanmaktadýr. General Directorate of PTT aimed to automate all personnel and related applications being carried out in its 80 Principle Directorates and 9 Autonomous Units with P e r s o n n e l Tr a n s a c t i o n I n f o r m a t i o n Management Sysytem (PTMS). It is aimed to realise all personnel transactions, statistical information and reports, other needs on-line and to provide the control and audit of them with the PTMS Project as a part of transition to Management Decision Supporting System. It is planned to realise a tender in the year 2003. ULUSLARARASI FAALÝYETLER INTERNATIONAL ACTIVITIES Uluslararasý iliþkilere ait faaliyetler 5584 Sayýlý Posta Kanununun 9.Maddesinin verdiði yetkiye istinaden Dünya Posta Birliði (UPU), Posta ve Telekomünikasyon Ýdareleri Avrupa Konferansý (CEPT), Avrupa Posta Mevzuat Komitesi (CERP), Avrupa Kamu Posta Ýþletmecileri Birliði (POSTEUROP) ve Avrupa Posta Paralý Hizmetleri Komisyonu (CSFPE) gibi uluslararasý kuruluþlarýn kararlarý veya tavsiye kararlarý çerçevesinde yürütülmektedir. These activities are being carried out based on the authority given by the Postal Law numbered as 5584 concerning item 9, regulating our activities in the field of international relations and within the framework of the decisions and recommendations, the decisions of international enterprises such as Universal Postal Union (UPU), Conference on European Post and Telecommunication (CEPT), Committee on European Regulations of Posts (CERP), European Union of Public Postal Enterprises (POSTEUROP), Commission on European Postal Services (CSFPE). 1997-1998, 1999-2000 ve 2001-2002 yýllarýnda POSTEUROP Yönetim Kurulu Üyeliði yapan Kuruluþumuz baþarýlý çalýþmalarýndan dolayý 2003-2004 yýllarý için POSTEUROP Yönetim Kurulu Üyeliðine dördüncü kez seçilmiþtir. Our Institution was selected for the fourth time to be the Member of Executive Board of POSTEUROP for 2003-2004 period because of its successful studies in 1997-1998, 19992000 and 2001-2002 periods. Ayrýca, Kuruluþumuz Dünya Posta Birliði (UPU)nin temel iki organý olan Ýdari Konsey (CA) ve Posta Ýþletme Konseyi (CEP) üyesi olup, Ýdari Konsey (CA)in Baþkan Yardýmcýlýðý görevini yürütmektedir. Furthermore, Our Institution is the member of the two basic organs of the UPU, Administrative Council (CA) and Postal Operations Council (CEP) and undertakes the post of Vice Chairman of the Administrative Council (CA). Son yýllarda Türk Cumhuriyetleri ile sürdürülmekte olan posta hizmetlerinin yoðunluk arz etmesi nedeniyle; Dünyada meydana gelen hýzlý teknolojik geliþmeyle ortaya çýkan globalleþme sonucu uluslararasý alandaki ortak menfaatlerimizin daha üst düzeye çýkarýlmasý ve posta alanýnda ortak hareket edilmesi amacýyla Avrupa Posta Birliði kurulmuþ olup, 5-7 Haziran 2001 tarihleri arasýnda Ýstanbulda yapýlan Avrasya Posta Birliði 1. Kongresinde; Birliðin Kuruluþ Yasasý ve Genel Tüzüðü Azerbaycan, Kuzey Kýbrýs Türk Cumhuriyeti, Pakistan ve Türkiye tarafýndan imzalanmýþtýr. Because of the increase in postal services being carried out with Turkish Republics in the current years, the EurAsia Postal Union was established in order to act in common in postal issues and maximise the international common interests raising from globalisation that became widespread as a result of the rapid technological development. At the first EurAsia Postal Union Congress that was held in Ýstanbul between 5th and 7th June 2001, the Constitution and General Regulations of the Union was signed by Azerbaijan, Turkish Republic of Northern Cyprus, Pakistan, and Turkey. Bölge ülkeleri arasýnda verilen posta hizmet kalitesinin iyileþtirilmesi, mevcut olmayan hizmetlerin ihdasý, teknik ve eðitim alanýnda iþbirliði yapýlmasý, bölge ülkeleri arasýnda hýzlý para transferini saðlamak amacýyla Eurogiroya benzer bir sistem olarak Avrasya-Gironun kurulmasý gibi konularýn görüþüldüðü Kongrede Birliðin Merkezi Bürosunun gelecek Kongreye kadar Ankarada yer almasý ve Genel Sekreterlik görevinin de Türkiye Posta Ýdaresinden bir Temsilci tarafýndan sürdürülmesi kararýna varýlmýþtýr. Ayrýca, Ýcra Konseyinin ilk toplantýsý 9-11 Mart 2002 tarihlerinde Pakistanda yapýlmýþtýr. 5 yýlda bir yapýlacak olan Kongrenin ikincisinin ise Azerbaycanda yapýlmasý onaylanmýþtýr. Bölge ülkeleri arasýndaki posta iliþkilerini en üst düzeye çýkarmak amacýyla kurulan Birliðin üye sayýsýnýn yakýn bir gelecekte diðer bölge ülkelerinin de katýlýmýyla artmasý planlanmaktadýr. It was decided that the central office would be in Ankara until the next Congress and the post of General Secretariat would be undertaken by a representative from Turkish Postal Administration at the Congress where improving the postal service quality provided between the countries of the region, introducing the services which do not exist, technical and training co-operation and establishing EurAsia-Giro system similar to Eurogiro in order to provide a rapid money transfer between the countries of the region, were discussed. The first meeting of the Executive Council was held in Pakistan between the 9th and 11th of March, 2002. It was approved that the 2nd Congress which was decided to be held every five year, would be held in Azerbaijan. It is expected that new members shall join from other regions to the Union which was established in order to improve postal relations between the countries of the region. YURTDIÞI MEKTUP POSTASI - INTERNATIONAL LETTERS POSTS (Milyon) (Millions ) 1998 1999 2000 2001 2002 2003 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 83,6 59,6 58,3 51,2 38,7 44,1 125,3 149,2 143,7 95,7 72,4 75 Yurtdýþý gönderilerin Ülkeler bazýnda kabulünü kolaylaþtýracak ve giþe personeline yardýmcý olacak Genel Bilgiler Kýlavuzunun basýmý ve Teþkilata daðýtýmý yapýlmýþtýr. General Information Guide that will facilitate the acceptance of the international postal items and help the counter officials was issued and distributed to Organisation. 5584 Sayýlý Posta Kanununun 9. Ýle 67. Maddelerine dayanýlarak Kuruluþumuzun da üyesi bulunduðu Dünya Posta Birliði ile diðer Birliklerin aldýðý kararlar ve yabancý posta idareleriyle yapýlan ikili anlaþma hükümlerine göre hazýrlanan yurtdýþý çýkýþ ve varýþlý posta maddelerinin iþlenmesi ile sevk iþlemlerine International Postal Transportation System Guide that includes the principles aimed at sorting and transportation transactions of the postal materials originated and destinated abroad was prepared according to the decisions taken by Universal Postal Union of which member our Institution yönelik esaslarý kapsayan Yurtdýþý Posta Sevk Sistemi Rehberi nin basýmý ve Teþkilata daðýtýmý yapýlmýþtýr. is and other Unions, based on Postal Law and numbered as 5584 concerning the Articles 9 and 67, and according to the provisions of the bilateral agreements signed with foreign postal administrations. It was issued and distributed to the Organisation. Yurtdýþýndan posta yoluyla gelen eþyalarýn en kýsa sürede gümrük iþlemlerinin yapýlmasý, tüm gümrükleme merkezlerinde yeknesaklýðýn saðlanmasý amacýyla 4458 Sayýlý Gümrük Kanunu paralelinde hazýrlanan Postada Gümrük ve Kambiyo Denetim Rehberi nin basýmý ve Teþkilata daðýtýmý yapýlmýþtýr. In order to realise customs transactions of the goods which are come from abroad by post, as soon as possible and ensure uniformity in all customa offices, Guide of Customs and Foreign Exchange Control in Post that was prepared in parallel to the Customs Law numbered as 4458 was issued and distributed to Organisation. (Bin)(Thousand) YURTDIÞI KOLÝ POSTASI - INTERNATIONAL PARCEL POSTS 1998 1999 2000 2001 2002 2003 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 39 36 32 35 38 37 117 119 91 110,3 100,4 105 Herhangi bir ülkede bulunan iþ sahiplerinin diðer ülkelerdeki müþterilerine yolladýklarý gönderiler ekindeki anket kartlarý, sipariþ formlarý, pazar araþtýrmasý ve kestiyoner gibi kart þeklindeki veya zarf kapsamýndaki posta maddelerinin, ücretleri bilahare çýkýþ idaresinden tahsil edilmek üzere posta ücreti alýnmaksýzýn kabul edilerek, gönderici kuruluþlara iadesi hizmeti olan IBRS/CCRI (Uluslararasý Ticari Cevap Servisi) Hizmeti 2002 yýlýnda 9 ülke (Almanya, Birleþik Arap Emirlikleri, Finlandiya, Ýngiltere, Ýrlanda, Ýsveç, Ýsviçre, Romanya ve Yeni Zelanda ) ile karþýlýklý o l a r a k s ü r d ü r ü l m ü þ t ü r. H i z m e t i n yaygýnlaþtýrýlmasý konusundaki çalýþmalarýmýz devam etmektedir. The service covering the acceptance of questionnaire cards, order forms, market researches, questionnaire which are in the shape of card or in the scope of envelope are annexed to the postal items forwarded by the businessmen in any country to their customers in other countries, without collecting any postal fee from the senders but this fee from the administration of origin and returning them to the senders that is called IBRS/CCRI (International Business Reply Service) was carried out mutually by 9 countries in 2002 (Germany, United Arab Emirates, Finland, England, Ireland, Sweden, Switzerland, Romania and New Zealand ) and our studies for spreading are being continued. Yurtdýþýna gönderilen ve yurtdýþýndan gelen gönderiler içerisinde patlayýcý, uyuþturucu vb. gibi yasak maddelerin bulunup bulunmadýðý yurtdýþý alýp verme merkezlerimiz olan Ýstanbul Paket, Ankara Posta Ýþleme Merkezi, Ýstanbul Avrupa Yakasý Posta Ýþleme Merkezi ve Ýzmir Posta Ýþleme Merkezi The incoming and outgoing international items are controlled by the X-Ray Machine in our international exchange offices Ýstanbul Parcel, Ankara Postal Sorting Center, Ýstanbul Postal Exchange Office and Ýzmir Postal Sorting Center, in order to determine whether they include any illegal substances such as Müdürlüklerinde kurulu bulunan X-Ray Cihazlarý ile kontrol edilmektedir. explosives or narcotics, etc. Fransa ve ABD Posta Ýdareleri ile karþýlýklý olarak baþlatýlan ve baþarý ile yürütülen Mektup Yollama Kutularý ile gönderi sevk edilmesinin diðer posta idareleriyle yaygýnlaþtýrýlmasý yönünde çalýþmalar sürdürülecektir. The service covering forwarding postal items by menas of Letter Forwarding Boxes was carried out successfully between Our Administration and French and American Postal Administrations, and the studies in order to spread the service shall be continued. Uluslararasý havale iþlemi 40 ülke ile karþýlýklý ( Almanya, Arnavutluk, Avusturya, Azerbaycan, Belçika, Birleþik Arap Emirlikleri, Bosna-Hersek, Brezilya, Bulgaristan, Çek Cumhuriyeti, Danimarka, Fas, Finlandiya, Fransa, Gürcistan, Japonya, Hýrvatistan, Ýran, Ýsveç, Ýsviçre, Ýspanya, Ýtalya, Katar, Kazakistan, Kýrgýzistan, K.K.T.C., Letonya, Macaristan, Malezya, Mýsýr, Moldova, Pakistan, Portekiz, Romanya, Slovakya, Sudan, Suriye, Tacikistan, Yugoslavya ve Yunanistan) ve 3 ülkeyle Türkiye-Yurtdýþý yönünde ( Makedonya, Polonya ve Ukrayna) sürdürülmektedir. The international money order service is carried out mutually with 40 countries ( Germany, Albania, Austria, Azerbaijan, Belgium, United Arab Emirates, Bosnia Herzegovina, Brazil, Bulgaria, Czech Republic, Denmark, Morocco, Finland, France, Georgia, Japan, Croatia, Iran, Sweden, Switzerland, Spain, Italy, Katar, Kazakhstan, Kirghizistan, Turkish Republic of Northern Cyprus, Letonia, Hungary, Malaysia, Egypt, Moldavia, Pakistan, Portugal, Romania, Slovak Republic, Sudan, Syria, Tajikistan, Yugoslavia and Greece ), in Turkey Abroad direction with 3 countries ( Macedonia, Poland and Ukraine ). YURTDIÞINA GÖNDERÝLEN POSTA MADDELERÝ - POSTAL ITEMS SENT TO ABROAD (Milyon ) (Millions) 1998 1999 2000 2001 2002 2003 Program Programme YÜZEY - SURFACE HAVA -AIR 44,8 38,8 28 31,6 31,4 26,9 14,5 36,7 15,6 23,1 17,7 26,4 Yurtdýþýna havale kabul iþlemleri tüm merkezlerimizce yerine getirilmektedir. The transactions for acceptance of international money order are being carried out by all PTT offices. Uluslararasý Ödeme Þartlý Gönderi Hizmeti 17 ülkeyle karþýlýklý (Almanya, Arnavutluk, Avusturya, Belçika, Çek Cumhuriyeti, Danimarka, Finlandiya, Fransa, Gürcistan, Ýsviçre, Ýspanya, Ýtalya, K.K.T.C., Mýsýr, Moldova, Portekiz ve Yunanistan) ve Ýsveç ile Türkiye-Yurtdýþý yönünde sürdürülmektedir. The International Cash On Delivery Item Service is being carried out with 17 countries ( Germany, Albania, Austria, Belgium, Czech Republic, Denmark, Finland, France, Georgia, Switzerland, Spain, Italy, Turkish Republic of Northern Cyprus, Egypt, Moldavia, Portugal and Greece ) and in Turkey-Abroad direction with Sweden. YURTDIÞINDAN GELEN POSTA MADDELERÝ - POSTAL ITEMS RECEIVED FROM ABROAD (Milyon) (Millions) 1998 1999 2000 2001 2002 2003 YÜZEY -SURFACE 56.4 85,6 55,2 1,3 1,2 1,2 HAVA - AIR 68.9 63,6 88,5 94,4 71,2 73,8 Program Programme 2002 yýlý içerisinde uluslararasý havale iþlemleri dolayýsýyla 96,4 Trilyon TL.lik döviz girdisi saðlanmýþ ve bunun karþýlýðýnda 600,5 Milyar TL. komisyon geliri elde edilmiþtir. In 2002, a foreign exchange of 96.40 trillion TL. has entered our country and 600.50 billion TL. remuneration profit was gained as a result of international money order transactions. Yugoslavya Posta Ýdaresince çýkarýlan Post-Çekler, yabancý bankalar ve finans kuruluþlarýnca çýkartýlan Yabancý Seyahat Çekleri ( Amerikan Express, Thomas Cook ve Visa) bütün merkezlerimizde paraya çevrilmektedir. Post-cheques issued by Yugoslavian Postal Administrations and Foreign Travellers Cheques issued by foreign banks and financial organisations (American Express, Eurocheque, Thomas Cook and Visa) are converted into money in all PTT offices. 2002 yýlý içerisinde alýmý yapýlan 6,6 Trilyon TL.lik Yabancý Seyahat Çeki (Postcheque, Amerikan Express, Eurocheque, Thomas Cook ve Visa) karþýlýðýnda 62,6 Milyar TL. komisyon geliri elde edilmiþtir. In 2002, Foreign Travellers Cheques (Postcheque, American Express, Eurocheque, Thomas Cook and Visa) of 6,6 trillion TL has been received and 62,6 billion TL remuneration profit has been gained in return. IPS (Uluslararasý Posta Sistemleri) IPS (International Postal System) Ýletiþim tekniklerinin hýzlý geliþimi, posta idarelerini yeni arayýþlar içerisine sokmakta ve çaðdaþ teknolojiden yararlanýlarak gönderilerin daha süratli ve güvenilir olarak taþýnmasý zorunluluðunu doðurmaktadýr. Bu da büyük ölçüde verilerin bilgisayar aracýlýðý ile alýnýp verilmesi elektronik bilgi alýþ/veriþi ile gerçekleþmektedir. (Uluslararasý Posta Sistemleri) IPS, Dünya Posta Birliði Uluslararasý Bürosunun (Posta Teknolojileri Merkezi) birimince hazýrlanmýþ bir program olup, Kuruluþumuz bu sisteme üye bulunmaktadýr. Rapid improvement of communication techniques has made the postal administrations to be in search for new expectations and be in need of delivering the items more rapidly and securely by using the modern technology. To a great extend, this situation is being realised by receiving and sending the data via computers, that is; electronic data exchange. IPS (International Postal System) is a program prepared by Postal Technologies Centre (PTC) of Universal Postal Union and our Institution is a member of this system. Bu sistemle,yurtdýþý çýkýþ ve varýþlý tüm kayýtlý gönderilerin (APG, Taahhütlü ve Deðer Konulmuþ Mektup Postasý Gönderileri, Deðer Konulmuþ veya Konulmamýþ Koliler) kabulünden alýcýlarýna teslimine dek tabi olduðu her iþlem sistem üzerinden izlenmekte, dolayýsýyla iþlemler daha hýzlý, doðru ve güvenli bir þekilde yapýlmakta, personelden tasarruf edilip geliþen teknoloji paralelinde müþteri ihtiyaçlarýna cevap verilebilmekte, gönderilerin sevkinin hangi aþamada olduðu ve kaybolan gönderinin mahalli ve sorumlusu derhal tespit edilebilmektedir. Through this system every transaction from posting to delivery of all registered items (express mail items, registered items, insured or uninsured parcels) shall be traced, so the transactions shall be implemented more rapidly, correctly and securely, customer needs shall be met in parallel to the developing technology while labor force is saved and at the delivery stage, the place where the item was lost and the person responsible for this situation shall immediately be determined. Postada çaðdaþlaþmanýn temelini oluþturan bu proje özel taþýma þirketleriyle r e k a b e t e t m e i m k a n ý v e r m e k t e d i r. With this project, which is the basis for modernisation in postal sector, competing with the private courrier companies can be possible. Baþlangýçta idaremizce bu sistem üzerinden sýnýrlý sayýda ülkeye APS postalarý düzenlenmekte iken Mart/2000 ayýndan bu yana AVPÝM (Ýstanbul Avrupa Yakasý Posta While the EMS items were being sent only to a limited number of countries in the beginning, since March 2000, it has been started to send items from Ýstanbul and Ankara Ýþleme Merkezi) ve APÝM (Ankara Posta Ýþleme Merkezi) merkezlerimizce tüm ülkelere sistem üzerinden posta düzenlenmeye baþlanýlmýþtýr. Postal Sorting Centres to every country. YURTDIÞI TELGRAF TRAFÝÐÝ ACELE POSTA SERVÝSÝNE AÇIK ÜLKELER INTERNATIONAL TELEGRAM TRAFFICS (Bin Adet) 14 (Numbers in Thousand) COUNTRIES OPEN FOR URGENT DELIVERY POSTAL SERVICES 110 12 107 105 11 107 105 7 6 6 103 4 4 3 3 3 2 1998 1998 1999 2000 2001 2002 2003 Program Programme 1999 Giren / Incoming 2000 2001 2002 2003 Program Programme Çýkan / Outgoing Halen sistem üzerinden bilgi transferi Almanya, Amerika Birleþik Devletleri, Avustralya, Avusturya, Azerbaycan, Belçika, Brezilya, Çin Halk Cumhuriyeti, Danimarka, Fas, Finlandiya, Fransa, Hindistan, Hong Kong, Ýngiltere, Ýspanya, Ýsrail, Ýsviçre, Ýtalya, Japonya, Kanada, Kore, Macaristan, Makedonya, Malezya, Mýsýr, Norveç, Polonya, Singapur, Tayland, Tayvan ve Tunus ile yapýlmakta olup UPU ile yapýlan belirli bir program çerçevesinde diðer ülkelerle de bilgi transferine baþlanacaktýr. Data transfer through the system is already being implemented with Germany, USA, Australia, Austria, Azerbaidjan, Belgium, Brazil, Peoples Republic of China, Denmark, Maroc, Finland, France, India, Hong Kong, England, Spain, Israel, Switzerland, Italy, Japan, Canada, Korea, Hungary, Makedonia, Malaise, Egypt, Norway, Poland, Singapore, Tailand, Taiwan and Tunisia. Data transfer with other countries shall be launched within the framework of the program organised with UPU. Eurogiro (Avrupa Posta Bankalarý ve Çek Merkezleri Bilgisayar Þebekesi) EUROGIRO (European Postal Banks and Check Centres Computer System) Yurtdýþý havale hizmetinin daha kaliteli ve süratli sunulmasý amacýyla Kuruluþumuz 02.04.1997 tarihinde Eurogiro sistemine üye olmuþ ve halen Almanya, Avusturya, Belçika, Danimarka, Ýsviçre, Ýsveç, Ýtalya, Japonya, Portekiz, Romanya, Slovakya ve Sýrbistan Karadað ile karþýlýklý, Finlandiya ile ise Türkiye Yurtdýþý yönünde havalelerin otomasyon aðý In order to provide the international money order service more rapidly and of more quality, our administration has become a member of the EUROGIRO system on 2nd April 1997 and exchange of money orders via automation network has already been launched reciprocally with Germany, Austria, Belgium, Denmark, Sweden, Switzerland, üzerinden alýnýp verilmesine baþlanýlmýþtýr. Italy, Japan Portugal, Romania, Slovakia Serbia and Montenegro in Turkey-Abroad direction with Finland. Diðer Eurogiro üyesi ülkelerle de hizmete baþlanýlmasý için yazýþmalar devam etmektedir. Correspondence is being continued with the other EUROGIRO countries in order to launch the service. Yurtdýþý havale hizmetinin Eurogiro sistemi aracýlýðýyla alýnýp verilmesi sonucunda gerek yurtdýþýndan ülkemize, gerekse ülkemizden yurtdýþýna daha önce posta yoluyla gönderilen ve 15 20 günlük süre içerisinde alýcýlarýna ödenebilen havale bedellerinin 1 3 gün gibi kýsa süre içerisinde ödenmesi saðlanmaktadýr. As a result of international money order being exchanged by the EUROGIRO system, the transfer amounts that are either sent from Turkey or to Turkey from other countries which were formerly sent by post and paid in 15-20 days are paid in 1-3 days now. Bu sistemin devreye girmesi ile özellikle yurtdýþýndaki vatandaþlarýmýz ucuz ve kaliteli bir hizmetten yararlanmakta olup bu alanda bankalarla rekabet edilerek hizmetin zaman içerisinde gerekli reklam ve tanýtým yapýlmak suretiyle yurtdýþý havale sayýsý ve tutarýnda artýþ saðlanmasý beklenmektedir. With the introduction of this system, especially Turkish citizens living in Europe benefit from the cheap and qualified service. It is also expected that there shall be an increase in the number and amount of international money order in time by creating a competitive environment with banks by advertising and introducing the service. Havale Kontrol Merkezi Müdürlüðüne gerek Eurogiro sistemi üzerinden gerekse posta yoluyla gelen yurtdýþý havaleler bu merkezimizce otomasyon ortamýnda PÝM veya PTT merkezlerine gönderilmekte buralarca da dökümleri alýndýktan sonra ödeme merkezlerine sevk edilmektedir. International money orders which are received by Money Order Controlling Centre either via EUROGIRO system or by post are sent to Postal Sorting Centres and PTT offices on line and after hard copying they are sent to payment centres. Yurtdýþý havale hizmetinin tamamen otomasyon ortamýnda yerine getirilmesi amacýyla Yurtdýþý Havale Otomasyonu (Merkez Modülü) programý hazýrlanmýþ olup 2 Nisan 2001 tarihinden itibaren otomasyona açýk olan merkezlerimizde uygulanmaya konulmuþtur. Hazýrlanan bu program uyarýnca otomasyona açýk olan merkezlerin doðrudan Eurogiro sistemiyle baðlantýsý saðlanmýþ ve yurtdýþý havale kabul,ödeme, iade, defter dökümü alma gibi iþlemlerin tamamen bilgisayar ortamýnda yerine getirilmesi saðlanmýþtýr. 2002 Yýlýnda Yurtdýþý Mektup postasý gönderileri 38 Milyon 747 Bin, Koli Sayýsý 38 Bin, Yurtdýþý posta ve çek havaleleri 185 Bin 311 adet olmuþtur. Yurtdýþýna 110 Bin adet Acele Posta Gönderisi kabul edilmiþtir. In order to provide the international money order service totally in an automated environment, international money order automation (central module) program was prepared and on 2nd of April, 2001, it was launched in the automated PTT offices. 2002 yýlýnda Tele-Post hizmeti 35 Ülkeye götürülmüþtür. Yurtdýþý Tele-Post trafiði 1780, telgraf trafiði ise 3172 adet olarak gerçekleþmiþtir. In 2002, Tele-Post service was launched in 35 countries. An international traffic of 1780 Tele-Post and 3172 telegraph was implemented. With this program, a direct link between EUROGIRO system and automated PTT offices was provided. Also the transactions, such as international money order acceptance, payment, return, record are all implemented in a computerised environment. In 2002, there have been 38 million 747 thousand international letter mail items, 38,311 international parcels and 185 thousand international postal and cheque money orders, 110 thousand outgoing EMS items have been accepted. PERSONEL FAALÝYETLERÝ PERSONNEL ACTIVITIES 657 Sayýlý Devlet Memurlarý Kanununa göre 1717 kadrolu, 233 Sayýlý Kanun Hükmünde Kararnameye göre 32 441 Sözleþmeli, 1 475 Sayýlý Ýþ Kanununa göre 1 367 geçici iþçi ve 394 mukaveleli olmak üzere 2002 yýlý sonunda toplam personel sayýmýz 35 919 olmuþtur. The total number of our personnel has become 35 919 as of the end of 2002 constituting of 1717 permanent staff in accordance with the number 657 Law about state officials, 32 441 contracted in accordance with the Decree in force of Law 233, 1367 temporary workers in accordance with the Law 1475 on Labour and 394 employed under agreement. Personelimizin öðrenim durumlarýna göre daðýlýmýna bakýldýðýnda %6,36sý ilk, %72.45i orta, %21.19unun yüksek öðrenimli olduðu görülmektedir. The distribution of our personnel according to the educational backgrounds is as follows: 6,36% primary school graduate, 72,45% high school graduate, 21,19 % university graduate. PERSONELÝN ÖÐRENÝM DURUMU EDUCATION SITUATION OF PERSONNEL (Adet)(Number) 1998 1999 2000 2001 2002 YÜKSEK UNIVERSITY 5506 5920 6756 7031 7321 17469 16667 ORTA 10856 SECONDARY SCHOOL 10350 9816 8961 8186 3213 2828 2597 2151 2196 1 - - - - HÝZMET SINIFLARINA GÖRE PERSONEL SAYISI NUMBER OF PERSONNEL BY CLASSES (Adet)(Number) LÝSE HIGH SCHOOL ÝLK PRIMARY SCHOOL DÝPLOMASIZ NO CERTIFICATE TOPLAM TOTAL 37045 17215 17443 16849 35765 36384 35586 34552 2001 2002 GENEL ÝDARE 31913 31120 31574 31432 GENERAL MANAGEMENT 31013 TEKNÝK TECHNICAL 1998 1999 2000 860 883 1244 1255 1265 SAÐLIK,AVK. VE YARD. 3927 HEALTH,ADVOCACY AND AUXILIARY SERVICES 3423 3239 2541 1880 339 327 358 394 37045 35765 36384 35586 34552 MUKAVELELÝ CONTRACTED TOPLAM- TOTAL 345 TOPLAM PERSONEL SAYISI TOTAL NUMBER OF PERSONNEL 34896 2149 34471 33712 2053 1998 1999 Kadrolu / Established Posts 1913 2000 33783 1803 2001 32835 1717 2002 Söz.+Muk. / Contracted Hizmet sýnýflarýna göre çalýþan personelin %3.66sý Teknik, %89.76sý Genel Ýdare, % 6,58i Saðlýk, Avukatlýk ve Yardýmcý Hizmetler Sýnýfýný oluþturmaktadýr. According to service categories 3,66% of the personnel is technical, 89,76% is employed in General Directorate, 6,58% is employed in Health, Law Practice and Assistance Services. 31.12.2002 tarihi itibariyle Yedek Müdür sayýsý 123 olup, Kurum ayda bu personele 125.214.000.000.-TL, yýlda da 1.502.568.000.000.-TL ödeme yapmýþtýr. By 31.12.2002, the number of deputy directors has become 123 and 125.214.000.000TL m o n t h l y, 1.502.568.000.000 TL yearly payment wasprovided for this personnel. SAÐLIK VE SOSYAL FAALÝYETLER HEALTH AND SOCIAL ACTIVITIES Hizmetteki verimliliðin personele verilen saðlýk ve sosyal hizmetlerin geliþtirilmesiyle çok yakýndan ilgili olmasý nedeniyle, Kuruluþumuzda saðlýk ve sosyal hizmetlere ayrý bir önem ve öncelik verilmektedir. Since the efficiency of the service is closely related with the health and social services given to the personnel, the health and social services have a great importance and priority in our Institution. Personelimiz ve bakmakla yükümlü olduðu aile üyelerinin saðlýk hizmetleri, Ýstanbul'da bulunan 500 yatak kapasiteli tam teþekküllü PTT Sanatoryum ve Hastanesi, Polikliniklerimiz, Ýdare tabipleri ile diðer tedavi kurumlarýnda yapýlmaktadýr. The health services for our personnel and their family members are given in fully equipped PTT Sanatorium and Hospital in Istanbul having a capacity of 500 beds, in our polyclinics by the doctors of our Institution and other health organisations. 2002 yýlýnda kadrolu ve sözleþmeli 147 doktor, 1 eczacý, 65 saðlýk memuru, hemþire ve ebe, 17 laborant ve 33 diðer saðlýk personeli,Saðlýk Yardým Sandýðý bütçesinden sözleþmeli 277 doktor, 1 eczacý, 72 saðlýk memuru, hemþire ve ebe, 15 laborant ve 39 diðer saðlýk personeli olmak üzere Toplam 424 doktor, 2 eczacý, 137 saðlýk memuru, hemþire ve ebe, 32 laborant ve 72 diðer saðlýk personeli ile saðlýk hizmetleri yürütülmüþtür. In 2002, the health services were carried out with 424 doctors, 2 pharmacists, 137 health officials, nurses and midwives, 32 labaratory assistants and 72 other health personnel. Of these personnel, 147 doctors, 1 pharmacist, 65 health officials, nurses and midwives, 17 labaratory assistants and 33 other health personnel are permanent and contracted. And the rest of them are contracted from the Health Aid Fund Budget. Haberleþme hizmeti gibi zor ve yýpratýcý þartlar altýnda hizmet veren personelimizin dinlenme ihtiyacýný karþýlamak üzere, kamp ve dinlenme tesislerine büyük önem verilmektedir. In order to meet the resting needs of our personnel working under such hard and exhausting conditions of communication service, great emphasis has been given to camping and recreational facilities. 2002 yýlý yaz sezonunda, sahil kentlerimizdeki 8 adet yazlýk eðitim ve dinlenme tesisimiz 425 oda 1783 yatak kapasitesi ile hizmet vermiþtir. 3 adet kýþlýk eðitim ve dinlenme tesisimiz ise (Çeþme-Ilýca kampý kaplýca özelliði ile kýþýn, deniz kenarýnda olmasý nedeniyle de yaz sezonunda sürekli hizmet vermektedir.) 2001/2002 kýþ sezonunda 45 oda, 159 yatak kapasitesi ile hizmet vermektedir. Yazlýk ve kýþlýk olmak üzere 10 adet eðitim ve dinlenme tesisimiz 470 oda, 1942 yatak kapasitesine sahip bulunmaktadýr. In the summer season of 2002, 8 summer training and recreational facilities were in service with 425 room and 1783 bed capacity. 3 winter training and recreational facilities are providing service in 2001/2002 winter season with 45 room and 159 bed capacity. (Çeþme-Ilýca facility serves during the whole year in winter with its thermal spring, and in summer, since it is on the coast.) The 10 summer and winter training and recreational facilities have a total capacity of 470 rooms and 1942 beds. PTT KAMPLARI - PTT CAMPS ODA SAYISI - Number Of Rooms 1998 ERDEK ÝZMÝR (ÇEÞME) ANTALYA (LARA ) BURSA (ULUDAÐ) MERSÝN TEKÝRDAÐ (KUMBAÐ) BURSA (KÜÇÜKKUMLA) AYVALIK (BALIKESÝR) DÝDÝM ÝNKUM KAYSERÝ (ERCÝYES) TOPLAM - TOTAL 1999 160 28 96 28 272 32 36 24 19 36 19 750 160 28 96 28 32 36 24 19 36 19 478 Personele verilen en önemli sosyal hizmetler arasýnda yer alan konut hizmetlerine iliþkin olarak 2002 yýl sonu itibariyle Genel Müdürlüðümüz envanterinde 4080 adet lojman mevcuttur. 2000 156 28 96 28 32 36 24 19 36 19 474 2001 156 28 96 26 32 36 24 19 36 19 472 2002 154 28 96 26 32 36 24 19 36 19 470 2003 Program Programme 154 28 96 26 32 36 24 19 36 19 470 In relation with the dwelling services that are included among the most important social services provided to the personnel, there are 4080 lodgings in the inventory of our General Directorate as of the end of 2002. LOJMAN SAYISI 4090 NUMBER OF LODGING HOUSES 4085 4083 4082 4080 4080 1998 1999 2000 2001 2002 2003 Program Programme Toplumsal geliþmenin gereði olarak, çalýþma hayatýnda kadýnlarýn da yer almasý, okul öncesinde çocuklarýn bakým ve eðitim sorununu ortaya çýkarmýþtýr. As the requirement of social development, women are taking part in the working life, there accrued a need for the care and education of pre-school children. KREÞ VE ÇOCUK SAYISI - NUMBER OF KINDERGARTENS AND THE CHILDREN IN THE KINDERGARTENS KREÞ - KINDERGARTEN ÇOCUK - CHILDREN 1998 1999 2000 2001 2002 15 819 15 795 12 615 11 565 11 565 2003 Program Programme 11 565 Our Institution gives great importance to this issue and showed any kind of effort for opening kindergartens and daytime care Kuruluþumuz bu konuya büyük önem centres in order to provide care and education vererek, personelin 0-6 yaþ grubu çocuklarýnýn for the children in age group 0-6 in compliance saðlýklý ve bilimsel yöntemlere uygun olarak, with the health and scientific procedures. bakým ve eðitimlerini saðlamak amacýyla, kreþ In 2002, total number of 2 PTT Houses ve gündüz bakýmevleri açýlmasý için her türlü (Acýbadem PTT House, Küçük Yalý PTT çabayý göstermiþtir. MÝSAFÝRHANE VE YATAK SAYISI - NUMBER OF GUEST HOUSE AND BEDS MÝSAFÝRHANE - GUESTHOUSES YATAK - BEDS 1998 1999 2000 2001 2002 2003 Program Programme 415 377 379 377 376 380 3112 3099 3077 3046 3033 3050 House), and the accommodation places with 2002 yýlýnda 2 adet PTT Evi (Acý Badem less capacity are 376 and total bed capacity PTT Evi, Küçük Yalý PTT Evi) ile küçük is 3033. kapasiteli mütevazý konaklama yerlerinin Ýstanbul PTT Sanatorium and Hospital toplamý 376, yatak sayýsý ise 3033dür. with 75 rooms and Retired House with 150 bed capacity are providing service for the Ýdaremize uzun yýllar hizmet vermiþ retired people who served our administration emekliler için Ýstanbul PTT Sanatoryum ve for years. Hastanesi bünyesinde 75 oda, 150 yatak kapasiteli Huzurevi faaliyetlerini sürdürmektedir. EÐÝTÝM FAALÝYETLERÝ EDUCATIONAL ACTIVITIES Kuruluþumuzca verilen posta hizmetlerinin belirlenen ana gaye, hedef ve ilkelere uygun olarak kýsa zamanda karlýlýk ve verimlilik ilkeleri doðrultusunda ifasý için Yurtiçi ve Yurtdýþý Kurum ve Kuruluþlarla iþbirliði yaparak eðitime yönelik projeleri yürütmek personelin modern yöntemlerle hizmet öncesi, hizmetiçi eðitimlerini saðlamak, onu eðitip bilgili, becerikli hale getirmek amacýyla hizmetiçi eðitim faaliyetlerine önem verilmekte, açýlan kurs ve seminerlerle süreklilik arz edecek þekilde her seviye ve branþta personelin eðitilmesi ile eðitimli personelin bilgi becerisiyle motivasyonunu artýrarak daha verimli ve uyumlu çalýþmasý yanýnda Kuruluþun üst kademelerine sürekli bir þekilde eleman yetiþtirilmesi amaçlanmaktadýr. In accordance with the aims of the postal services determined by Our Establishment, in order to perform the postal services profitably and efficiently in a short time period to carry out the educational projects by co-operating with National and Foreign Institutions, to provide the pre-service and in-service training of the personnel with the modern methods are emphasized. With corses and seminars it is aimed that the personnel at every branch and level is trained and that the skills, knowledge and motivation of the trained personnel are increased so that they can work more efficiently and more coherently and that they can be trained for the upper levels of the service. 2002 yýlý içerisinde 128 kursta 1938 kursiyerin eðitimi gerçekleþtirilmiþtir. 2003 yýlý eðitim döneminde ise 69 kursseminerde 1033 kursiyerin eðitimi planlanmýþtýr. A total of 1938 coursiers were trained in 128 courses in 2002. A total of 1033 coursiers are planned to be trained in 69 courses and seminars in the education term of 2003. 2002 yýlýnda Avrupa Topluluðu Araþtýrma Uygulama Merkezince (ATAUM) düzenlenen eðitim programlarýna 4 kiþinin katýlýmý saðlanmýþtýr. In 2002, 4 of our personnel were participated to the training programmes of European Community Research and Application Center(ATAUM). Kuruluþumuzda; -Hizmetiçi eðitim ve faaliyetlerinin daha kaliteli ve çaðdaþ hale getirilmesi, -Eðitimin en üst seviyede verimli kýlýnmasý, -Eðitim programlarýnýn amacýna ulaþmasý, In our Instituiton our main objectives are determined as follows: - To b r i n g m o r e q u a l i t y a n d modernization to vocational training and to its activities. -To make education the most effective and efficient, -To reach the aims in training programmes, -Eðitim görmemiþ tüm personelin eðitimden geçirilmesi, -Eðitim Birimlerinin eðitim ihtiyaçlarýný karþýlayabilecek yeterli sayýya ulaþtýrýlmasý, ana hedeflerimiz olarak belirlenmiþtir. -To let all the untrained personnel to go through training, -To ensure that the number of Training Units is enough to meet the training needs. Kuruluþumuzun eðitim ihtiyaçlarý; Training needs of our Institution varies according to: -Hizmet alanlarýna, -Yeni iþe alýnmasý planlanan personel sayýsýna, -Yeni iþe alýnan personel sayýsýna, -Service areas, -The number of personnel planned to be recruited, -The number of personnel recruited newly, -The need for labor force in the future, -Administration stages (condition for going through course for promotions) -Gelecekteki iþgücü ihtiyacýna, -Yönetim kademelerine (Unvan yükselmelerinde kurs görme þartý) -Mevzuatlardaki deðiþikliklere, -Teknolojik geliþmelere, -Yeni geliþtirilen projelere, -Geleceðe yönelik iþletme planlarýna, göre deðiþkenlik göstermektedir. -Changes in legislation, - Te c h n o l o g i c a l i m p r o v e m e n t s , -Newly designed projects, -Administrational plans for the future POSTA ÝDARECÝLÝK KURSLARI POSTAL ADMINISTRATION COURSES ANKARA EÐT. MRK. MÜD. Ankara Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝSTANBUL EÐT. MRK. MÜD. Ýstanbul Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝZMÝR EÐT. BÝRÝMÝ Ýzmir Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TRABZON EÐT. BÝRÝMÝ Trabzon Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TOPLAM TOTAL Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. 2000 2001 2002 2003 Program Programme 99 123 45 26 1624 1739 707 395 75 101 59 27 1424 1581 812 390 24 40 17 10 364 506 252 136 13 6 7 6 306 97 167 112 211 270 128 69 3718 3923 1938 1033 DÝÐER FAALÝYETLER OTHER ACTIVITIES Dünya Posta Birliði (UPU) tarafýndan 31.si 2002 yýlýnda düzenlenen Mektup Yazma Yarýþmasýnda konu olarak Özlediðin Birine Mektup seçilmiþ olup, Türkiye genelinde dereceye giren eserler belirlenmiþ ve toplam 750.000.000.-TL. parasal ödül verilmiþtir.Birinci seçilen eser UPUnun merkezine gönderilmiþtir. For the letter writing competition organised for the 31st time this year by Universal Postal Union (UPU), the subject A Letter To Somebody Who Is Longed For was chosen, successful works were determined and a total prize of 750 million was given. The most successful one was forwarded to the related office of UPU. 2003 yýlýnda 32.si yapýlacak olan, UPU mektup yazma yarýþmasýnýn konusu Sana Nasýl Daha Ýyi Bir Gelecek Saðlayabileceðimizi Anlatmak Ýçin Yazýyorum olarak belirlenmiþ olup, Ýl Milli Eðitim Müdürlükleri aracýlýðý ile Türkiye çapýnda tüm okullara duyurusu yapýlmýþtýr. At the 32 nd UPU Letter Writing Competition which will be held in 2003, the subject was determined as I Am Writing You To Explain How We Will Provide You A Better Future, and it was announced to all of the schools in Turkey by the Provincial National Education Directories. Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasý Yunanistan da yapýlmýþ olup, erkeklerde takým birinciliði ve ferdi ikincilik, bayanlarda ise takým dördüncülüðü elde edilmiþtir.Yunanistanda yapýlan protokol gereði 2003 yýlýnda Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasýnýn Türkiyede yapýlmasýna karar verilmiþ ve çalýþmalara baþlanýlmýþtýr. The Balkan Countries Postmen Walking Competition was held in Greece; first place in the team among men and second place in the individual category; and fourth place among women have been achieved. As a result of the protocol in Greece, it was decided to hold the Balkan C o u n t r i e s P o s t m e n F a s t Wa l k i n g Competition in Turkey 2003 and studies were started. HUKUKÝ DÜZENLEMELER LEGAL ARRANGEMENTS Kuruluþumuzun, Logo ve Tanýtýcý Bayraðýnda Türk Bayraðýnýn kullanýlabilmesini teminen Türk Bayraðý Tüzüðünde Deðiþiklik Yapýlmasýna Dair Tüzük Tasarýsý hazýrlanarak 11.06.2001 tarih, 1847 sayýlý yazýmýz ekinde Ulaþtýrma Bakanlýðýna sunulmuþtu. In order to use (the picture of) Turkish Flag in the logo and Presenting Flag of Our Institution By-Law Draft About Changing the By-Law of Turkish Flag was prepared by our Legal Counsellor and presented to the Ministry of Communications in the annex of our number 1847 correspondence, dated 11th of June, 2001. Tasarý ve gerekçelerin Ulaþtýrma Bakanlýðýnca 21.09.2001 tarih, 1199 sayýlý yazý ile Ýçiþleri Bakanlýðýna gönderildiði 29.11.2001 tarihli yazý ile Kuruluþumuza bildirilmiþtir. The fact that the draft and its rationale were sent to Ministry of Interior Affairs through Ministry of Communications was informed to our Institution through the correspondence dated 29th of November, 2001. Ulaþtýrma Bakanlýðý Hukuk Müþavirliðinin 28.11.2001 tarih, 15531 sayýlý yazýsý ekinde gönderilen Türk Bayraðý Tüzüðünde Deðiþiklik Yapýlmasýna Dair Tüzük Taslaðýnýn incelenmesinde 27,33 ve 36 ýncý maddelerinde deðiþiklik yapýldýðý; ancak bu deðiþiklikte yer almayan Kuruluþumuzun Logo ve Tanýtýcý Bayraðýnda Türk Bayraðýnýn kullanýlabilmesine imkan saðlayabilecek 26 ncý maddesinde de gerekli deðiþikliðin yapýlmasý hususu 13.02.2001 tarih, 425 sayýlý Yönetim Kurulu Kararý ile uygun görülmüþ olup, 20.12.2001 tarih, 4016 sayýlý yazý ekinde Ulaþtýrma Bakanlýðýna sunulmuþtur. The fact that upon examining the ByLaw Draft About Changing the By-Law of Turkish Flag, which was sent in the attachment of the number 15531 correspondence of Legal Rank of Counsellor of Ministry of Communications, dated 28th of November, 2001, amendments were introduced in its 27th, 33rd and 36th articles; however, the fact that necessary amendments should also be introduced in its 26th article that could enable (the picture of) Turkish Flag to be used in the Logo and Presenter Flag of our Institution was found appropriate in the number 425 Resolution of Board, dated 13th of February, 2001; and it was presented to Ministry Of Communications in the attachment of number 4016 correspondence dated 20.12.2001 . 27.01.2000 tarih ve 4502 sayýlý Telgraf ve Telefon Kanunu, Ulaþtýrma Bakanlýðýnýn Teþkilat ve Görevleri Hakkýnda Kanun, Telsiz Kanunu ve Posta, Telgraf ve Telefon Ýdaresinin Biriktirme ve Yardým Sandýðý Hakkýnda Kanun ile Genel Kadro ve Usulü Hakkýnda Kanun Hükmünde Kararnamenin Eki Cetvellerde Deðiþiklik Yapýlmasýna Dair Kanunun 13 ncü maddesi ile 406 sayýlý Telgraf ve Telefon Kanununa eklenen ek.24 maddede Kuruluþumuzdan da hiçbir görüþ alýnmadan PTT Memurlarý Müteselsil Kefalet Sandýðý Kefalet Kanunu Hükümlerine tabidir þeklinde düzenleme yapýldýðýndan; PTT Memurlarý Müteselsil Kefalet Sandýðýnýn 02.06.1934 tarih, 2489 sayýlý Kefalet Kanunun kapsamýndan çýkartýlmasýný teminen hazýrlanan Telgraf ve Telefon Kanununun Bir Maddesinde Deðiþiklik Yapýlmasýna Dair Kanun Tasarýsý Taslaðý 22.08.2001 tarih, 2596 sayýlý yazýmýz ekinde Ulaþtýrma Bakanlýðýna sunulmuþtur. As in the article of dated 27.01.2000 no;4502 Law of Telegraph and Telephone, Law on the Organization and Duties of Ministry of Communications, Law on Saving and Support Fund of Post, Telegraph and Telephone Administration and Decree having the force of Law on General Workforce and its Procedure, Law on the Amendments in Schedules and in the 24th article attached to number 406 Telegraph and Telephone Law an amendment was introduced as The officials of PTT are subject to provisions of Security Fund without negotiating with our Institution; Draft Law on Amendment in an article of number 2489 Telegraph and Telephone Law dated 2th of June 1934, prepared to exclude the Succession Security Fund of Officials of PTT from the scope of Law of Security was presented to Ministry of Communications in the attachment of our number 2596 correspondence, dated 22. 08. 2001. Söz konusu Kanun Tasarýsý Taslaðý ve gerekçesinin 08.09.1992 tarih ve 21339 sayýlý Resmi gazetede yayýmlanan Kanun, Kanun Hükmünde Kararname, Tüzük ve Yönetmelik Tasarýlarýnýn Hazýrlanmasýna Ýliþkin Esaslar çerçevesinde yeniden gözden geçirilmesi, Ulaþtýrma Bakanlýðýnýn 30.10.2001 tarih, 5124182-B-1436-22142 sayýlý yazýsý ile bildirilmiþ olup, Tasarý Taslaðý anýlan esaslar çerçevesinde deðerlendirilerek Telgraf ve Telefon Kanununun bir Maddesinde Deðiþiklik Yapýlmasýna Dair Kanun Tasarýsý Taslaðý Hakkýnda genel gerekçe ve madde gerekçeleri 05.12.2001 tarih, 3830 sayýlý yazýyla Yönetim Kurulu onayýna sunulmuþ ve Yönetim Kurulunun 23.01.2002 tarih, 32 sayýlý kararý ile teklif uygun görülmemiþtir. The Ministry of Communications declared through its 30thof October, 2001 dated and number 512-4182-B-1436-22142 correspondence that the concerning Draft Law and its rationale should be reviewed within the framework of the basis for the Preparation of Drafts of Law, Decrees having the force of Law, By-Laws and Regulations that was issued in the 8th October, 1992 dated and number 21339 Official Gazette, general rationale and article on Draft Law for an amendment in an article of Law of Telegraph and Telephone was presented to the approval of Board of Management through our 5th of December, 2001 dated and number 3830 correspondence and this suggestion was found not appropriate in the 23th of January, 2002 dated and number 32 Resolution of Board . EKONOMÝK SONUÇLAR FINANCIAL RESULTS Kuruluþumuzun 2002 Yýlýnda yapmayý planladýðý yatýrýmlar için 29 Trilyon 587 Milyar TLsi Haberleþme Sektörü , 500 Milyar TLsi ise Saðlýk Sektörü olmak üzere toplam 30 Trilyon 087 Milyar TLlik teklifine karþýn, Devlet P l a n l a m a Te þ k i l a t ý M ü s t e þ a r l ý ð ý n c a Kuruluþumuza ; Although our Institution proposed 29 trillion and 587 billion TL for Communications Sector, 500 billion TL for Health Sector, 30 trillion and 087 billion TL in total for the investments planned to be made in 2002, State Planning Organisation(DPT) Rank of Counsellor gave our Institution an authorisation for an investment of; TOPLAM PTT YATIRIMLARI TOTAL PTT INVESTMENTS 31900 (Milyar TL.) (Billion TL.) 15065 7348 4680 3677 2075 1998 1999 2000 2001 2002 2003 Program Programme Haberleþme Sektörü için 30 Trilyon TL. 30 trillion TL for Communications Sector, Saðlýk Sektörü için 1 Trilyon 100 Milyar TL olmak üzere toplam 31 Trilyon 100 Milyar TLlik yatýrým yetkisi öngörülmüþtür. 1 trillion and 100 billion TL for Health Sector and 31 trillion and 100 billion TL in total. 2002 Yýlý sonunda gerçekleþtirilen fiziki yatýrýmlar için toplam 7 Trilyon 348 Milyar 475 Milyon TLlik harcama yapýlmýþtýr. 2002 yýlýnda 7 Trilyon 348 Milyar 475 Milyon TLlik yatýrýmýn tamamý özkaynaklardan karþýlanmýþtýr. For the physical investments made at the end of 2002 the expenditure was 7 trillion 348 billion and 475 million TL in total. The whole of the investment of 7 trillion 348 billion and 475 million TL in 2002 was made from our own resources. 2 0 0 3 Y ý l ý n d a Ya t ý r ý m l a r ý m ý z ý n gerçekleþtirilmesini teminen 8 adet proje bazýnda Kuruluþumuza Haberleþme Sektörü için 30 Trilyon 750 Milyar TL, Saðlýk Sektörü için 1 Trilyon 150 Milyar TL olmak üzere Toplam 31 Trilyon 900 Milyar TLlik ödenek öngörülmüþtür. Yatýrýmlarýmýz bu ödenek çerçevesinde yürütülecektir. A budget of 31 trillion and 900 billion TL in total and 30 trillion and 750 billion TL for Communications sector, 1 trillion 150 billion TL for health sector was found appropriate for our Institution to make investments in 8 projects in 2003. Our investments shall be carried out within the framework of this budget. Diðer taraftan bilanço yapýsýna bakýldýðýnda; özkaynaklarýn toplam kaynaklar içerisindeki payý 2001 yýlý sonunda %73,6 iken 2002 yýlý sonunda bu oran %77 olmuþtur. On the other hand, when we look at the balance-sheet we shall see that while the share of main resources in total resources was 73.6% at the end of 2001, this rate increased to 77% at the end of 2002. 2001 yýlý sonunda net maddi duran varlýklarýn varlýklar toplamýna oraný %53,5 iken bu oran 2002 yýlý sonunda %57,0 olmuþtur. 2001 yýlý sonunda varlýklar içerisinde dönen varlýklarýn %43,5 olan payý 2002 yýlý sonunda %33,2ye düþmüþ, duran varlýklarýn toplam varlýklar içerisindeki payý da %53,6dan %57,0a yükselmiþtir. While the ratio of net tangible fixed assets to the total assets was 53.5% at the end of 2001, this ratio increased to 57% at the end of 2002. The ratio of 43.5% of current assets to the total assets at the end of 2001 decreased to 33.7% at the end of 2002, the ratio of fixed assets to the total assets increased from 53.6% to 57%. Gelir - Gider (Milyon TL.) Revenues and Expenditures (Millions TL.) HÝZMETLER ÝTÝBARÝYLE GELÝR - GÝDER REVENUES AND EXPENDITURES BY SERVÝCES Posta Gelir Postal Revenue Gider Expenditure Telgraf Telegraph Gelir Revenue Gider Expenditure Toplam Total Gelir Revenue Gider Expenditure 1998 1999 2000 2001 2002 2003 Program Programme 108957575 194692002 320313927 458572897 564191578 719092440 108847483 191472481 262322153 389242958 552737739 692362440 1157624 1875923 2886162 4076861 5123838 7263560 1541223 1934066 2917638 4690572 5583209 6993560 110115199 196567925 323200089 462649758 569315416 726356000 110388706 193406547 265239791 393933530 558320948 699356000 2001 Yýlý sonunda net maddi duran varlýklarýn özkaynaklara oraný %72,8 iken bu oran 2002 yýlý sonunda %74,1e yükselmiþtir. While the comparison of net tangible fixed assets to our own resources was 72.8% at the end of 2001, this ratio increased to 74.1% at the end of 2002. 2002 Yýlý sonunda posta gelirleri 564 Trilyon 191 Milyar 578 Milyon TL, telgraf gelirleri 5 Trilyon 123 Milyar 838 Milyon TL olarak gerçekleþmiþ ve gelirler toplamý 569 Trilyon 315 Milyar 416 Milyon TL olmuþtur. Postal revenues was 564 trillion 191 billion and 578 million TL, telegraph revenues was 5 trillion 123 billion and 838 million TL; and the revenues in total was 569 trillion 315 billion and 416 million TL at the end of 2002. Posta giderleri 552 Trilyon 737 Milyar 739 Milyon TL, telgraf giderleri 5 Trilyon 583 Milyar 209 Milyon TL olarak gerçekleþmiþ ve giderler toplamý 558 Trilyon 320 Milyar 948 Milyon TL olmuþtur. Böylece 2002 Yýl sonu itibariyle Kuruluþumuzda 10 Trilyon 994 Milyar 468 Milyon TL gelir fazlasý elde edilmiþtir. Postal expenditures was 552 trillion 737 billion and 739 million TL, telegraph expenditures was 5 trillion 583 billion and 209 million TL and the overall expenditures was 558 trillion 320 billion and 948 million TL. That is, in our Instituiton revenue surplus of 10 trillion 994 billion and 468 million TL has been achieved as of late 2002. KAR-ZARAR DURUMU (Milyar TL.) PROFIT-LOSS 68 71 6 (Billion TL.) 57 96 0 64000 49000 34000 -2 74 4000 31 61 10 99 4 19000 1998 1999 2000 2001 2002 -11000 Projeler itibariyle Yatýrým Harcamalarý (Milyon TL.) - Investments Expenditures (Millions TL.) 1998 1999 2000 2001 2002 2003 Posta Hizmetleri Postal Services Binalar Buildings Diðerleri Others 2170052 443332 2365599 11502893 2617010 21250000 1010250 976394 1703224 1848838 1775326 5000000 496760 654920 610817 1713695 2956139 5650000 TOPLAM TOTAL 3677062 2074646 4679640 15065426 7348475 31900000 PTT Yatýrým Harcamalarýnýn Ekonomideki Durumu (Milyar TL.) Position of PTT Investments Expenditures in the Economy (Billions TL.) 1998 1999 2000 2001 2002 2003 Program Programme Gayri Safi MilliHasýla (GSMH) 53012780 Gross National Product Sabit Sermaye Yatýrýmý (SSY) 12794101 Fýxed Capýtal Expenditures PTT Yatýrýmlarý 3677 PTT Investments 78242496 125970544 179480078 273463168 - 16863754 27688469 22726453 46031221 - 2075 4680 15065 7348 31900 Yatýrýmda Kullanýlan Finansman Kaynaklarý (Gerçekleþme %) Appropriated Financing Source for the Investments (Actual %) 1998 1999 2000 2001 2002 Özkaynak - Own Sources 100 Dýþ Proje Kredisi - Foreign Credit Türk EximBank - Türks EximBank - 100 - 100 - 100 - 100 - 2003 Program Programme 100 - Sarf Yerleri Ýtibariyle Giderler (Gerçekleþme %) Expenditures Categories (Actual %) Personel - Personnel Bakým - Onarým Repair and Maintenance Ulaþtýrma - Transportation Diðerleri - Others 1998 1999 2000 2001 2002 2003 84,4 2,4 83,3 2,5 81,8 2,4 81,9 1,2 82,8 1,4 80,7 1,6 4,6 8,6 4,8 9,4 15,8 16,9 15,8 17,7 Program Programme Finansman Durumu (Milyon TL.) (Financial Situation (Millions TL.) 1998 ÝHTÝYAÇLAR - REQUIREMENTS Yatýrým Ödemeleri 3677062 Investments Borç Ödemeleri Repayment on Loans Kanuni Ödemeler Legal Repayment Diðer Ödemeler 58930274 Other Repayment ÝHTÝYAÇLAR TOPLAMI 62607336 TOTAL REQUIRMENT KAYNAKLAR SOURCE OF FUNDS 1998 Ýþletmeden 62607336 From Oparation (Kar/Zarar) -273508 Profit Amortisman 3997705 Depraciation Diðer Kaynaklar 58883139 Other Sources Ýþletme Dýþýndan From External Sources Devlet Bütcesi Goverment Budget Türk Eximbank Turks Eximbank Dýþ Proje Kredisi Foreign Credits Açýk Financial Deficit KAYNAKLAR TOPLAMI 62607336 TOTAL SOURCE OF FUNDS 1999 2000 2001 2002 2003 2074646 4679640 15065400 7348475 31900000 - - - - - - - 7913500 9551500 238500 Program Programme 77274679 163899003 295720429 431407725 298506500 79349325 168578643 318699329 448307700 330645000 1999 2000 79349325 168578643 2001 2002 2003 Program Programme 318699329 309302624 209554700 1541056 36631131 45616529 6813079 17365500 6229312 11431674 18527500 27001097 33545500 254555300 105190900 70179300 71578957 120515838 - - - - - - - - - - - - - - - - - - - - - - - - - 79349325 168578643 318699329 448307700 330645000 Hizmetler Ýtibariyle Gelirler (Gerçekleþme %) Revenues by Services (Actual %) Posta - Postal Telgraf-Telegraph 1998 1999 2000 2001 2002 98,9 1,1 99,0 1,0 99,0 1,0 99,1 0,9 99,1 0,9 2003 Program Programme 99,0 1,0 Hizmetler Ýtibariyle Giderler (Gerçekleþme %) Expenditures by Services (Actual %) Posta - Postal Telgraf-Telegraph BÝLANÇO - BALANCE SHEET AKTÝF - ASSETS 1998 1999 2000 2001 2002 98,6 99,1 99,1 99,0 99,0 99,0 1,4 0,9 0,9 1,0 1,0 1,0 1998 1999 Dönen Varlýklar 41394177 52484686 Current Assets Kasa ve bankalar 25856251 22950168 Cash and Banks Hisse Senetleri 11079183 21458920 Shares Bonds Goverment Tahviller,hazine Banka Bonds Receivables Alacaklar 2617932 5042254 Advance Payments Verilen Avanslar 20569 11520 Inventories Stoklar 890130 1457963 Other Current Assets Diðer Dönen Varlýklar 930112 1563861 Inventories Duran Varlýklar 52836633 78102814 Other Current Assets Alacaklar 32360 24643 Fixed Assets Verilen Avanslar 10532 51006 Receivables Müessese ve Ýþtiraklardaki Sermaye Payý Advance Payment Share Capital Maddi Duran Varlýklar 52302825 77520643 In the Participations Maddi Olmayan Duran Varlýklar Tangible Fixed Assets Intengible Fixed Assets Diðer Duran Varlýklar 490916 506522 Other Fixed Assets Ödenmemiþ Sermaye 10538337 8538337 Unpaid Capital Zararlar 273508 Loses Ýþletmeler Baðlantý Hes. Administration Connection Account Toplam 105042655 139125837 Total Nazým Hesaplar 52539611 100662880 Memo Account GENEL TOPLAM GENERAL TOTAL 2000 2001 2003 Program Programme 2002 (Milyon TL.) (Millions TL.) 2003 Program Programme 101828788 150719040 167770064 199699500 40154739 79966562 61234128 61234100 44671229 38048730 54138727 61402900 6394788 6607 - - - 8383460 16664356 26764300 15393 145500 9849787 16771864 25946900 8720876 14452903 18945596 24205800 118464688 185586716 288143586 370104500 1880549 17598 6555 - - - 67802 98917 120533 15400 - - - - 118390331 185487799 288023053 370089100 - - - - - - - - 9977552 48787966 48787966 9766980 - - - - - - - - 230060456 346283308 504701616 618591966 158954866 191925554 189843800 157582266 239788717 389015322 538208862 694545416 618591966 BÝLANÇO - BALANCE SHEET PASÝF -LIABILITIES 1998 Kýsa Vadeli Yabancý Kaynaklar 32064339 Short Term External Sources Alýnan Krediler Received Credits Kredi ve Tah.Taksitleri Of Credits,Intalments Borçlar 17964659 Deps Alýnan Avanslar 10053542 Received Advances Vergi-Resim-Harç ve Kesintiler 2489702 Taxes,Duties and Deductions Borç ve Gider Karþýlýklarý Corresponding to debts and expenditures Gider Tahakkuklarý 80646 Accured Expenses Diðer Yabancý Kaynaklar 1475790 Other External Sources Uzun Vadeli Yabancý Kaynaklar 5705 Long Term Externel Sources AlýnanKrediler Received Credits Borçlar Deps Alýnan Avanslar Received Advance Payments Diðer Yabancý Kaynak 5705 Other External Sources Öz Kaynaklar 72972611 Own Sources Esas Sermaye 40000000 Nominal Capital Yeniden Deðerleme Artýþý 32041190 Increase After Revaluation Yedekler 1170621 Reserves Karþýlýklar Provisions Geçmiþ Yýl Karlarý -239200 Prior Year's Profits Dönem karý (*) Current Year's Profits AÇIK Financial Deficit Toplam 105042655 Total Nazým Hesaplar 52539611 Memo Account GENEL TOPLAM GENERAL TOTAL (*) Net Kar Definite Profit 1999 2000 38822275 50402848 2001 (Milyon TL.) (Millions TL.) 2002 2003 Program Programme 90982318 115049954 145508965 - - - - - - - - - - 64023419 93998489 121111600 27328869 29813183 5348415 1845248 5719566 7959231 415198 10284934 3495270 2579158 2579200 11451325 15533583 18153600 9551608 - - - 493663 2436377 2934142 3660000 10227 6589 24319 4582 4565 11858 315145 536556 873801 873801 - - - - - - - - - - - - - - - 11858 315145 536556 873801 873801 100291704 179342463 254764434 388777861 472209200 40000000 100000000 140000000 260000000 260000000 57495168 41373588 62014131 106859938 177039200 1255480 1337744 - - - - - - - - - - 1541056 36631131 45616529 6813079 17365200 - - - - - 7133774 15104844 17804800 139125837 230060456 346283308 504701616 618591966 100662880 158954866 191925554 189843800 157582266 239788717 389015322 538208862 694545416 618591966
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